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Gunn Acura

San Antonio, TX

4.8
1,002 Reviews
San Antonio's premier Acura dealership providing an exceptional sales and service experience. Home of Gunn's One Simple Price with a refreshing no-hassle approach to the vehicle buying experience. Enjoy shopping for a vehicle with a knowledgable and salaried sales professional. Our very best price is provided right up front and clearly marked on all of our vehicles for everyone to see. One Simple Price applies to our Sales, Service, Parts and Finance departments. Come see why the majority of our business consists of repeat and referral customers.
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11911 Interstate 10 W

San Antonio, TX

78230

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Showing 1,002 reviews

October 04, 2022

The service was great. The environment was relaxed and there was no pressure. Richard provided excellent help in all aspects of the sale More

by Braustin97
Recommend Dealer
Yes
Employees Worked With
Justin Mansell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Crofton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

Gunn Acura responded

Thank you for the 5-star review. We appreciate your continued loyalty. We look forward to welcoming you back soon!

September 27, 2022

Great service from service advisor Roland Pompa he’s a great employee he’s all tens in my book. He gives the customer the attention need for them and their vehicle plus he knows the I. And outs of the veh More

by Moeman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept., Mr.Nieto,Mr. Pompa
Oct 07, 2022 -

Gunn Acura responded

Thank you for taking the time to leave this super 5-star review! We are so proud to know that Roland not only delivered the excellent customer service we strive to provide each of our valued customers but was able to quickly service your vehicle. Your referrals and recommendations mean a lot to us. We look forward to welcoming you back to Gunn Acura.

Oct 07, 2022 -

Moeman responded

Thank you for getting back with me and just so you know I will continue to return to Gunn service for my vehicle needs as well as spread the word. Again thank you Mr. Pompa and Mr. Nieto.👍🏽👍🏽

September 23, 2022

Gunn Acura provides excellent service. Work is done timely. The service department provides updates so you know how the work is progressing. They also alert you if they spot troubling issu More

by Jmp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nose Sosa
Oct 07, 2022 -

Gunn Acura responded

Thank you so much! We focus on making quick servicing without sacrificing quality work, because we know that your time is valuable. Let us know if there is ever anything we can do for you.

September 23, 2022

Service provider Jesse James was excellent. He was very professional, kept me updated regarding the status of my vehicle and he explained what was found Before doing any additional work. My car More

by kerriny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse James, Setvice, 5 stars
Oct 07, 2022 -

Gunn Acura responded

Thank you for taking the time to leave this super 5-star review! We are so proud to know that Jesse delivered the excellent customer service we strive to provide each of our valued customers. Your referrals and recommendations mean a lot to us. We look forward to welcoming you back to Gunn Acura!

September 21, 2022

Service and technicians were so professional . I am extremely satisfied . Clean waiting area made it very comfortable More

by jrausch2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roland
Oct 07, 2022 -

Gunn Acura responded

We are so glad to hear that! Thank you for choosing Gunn.

September 17, 2022

As usual, my Service Advisor, JT, gave me great service! He was helpful and professional. Did a fine job of explaining what work would be done, how long it would take, and what the cost would be. Also good More

by Mark Liberatore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JT
Sep 20, 2022 -

Gunn Acura responded

Mark, thank you so very much for taking the time to leave a review! We are proud to know that our team delivered a professional and friendly service to you. Let us know if there is ever anything we can do for you. We look forward to seeing you again!

September 13, 2022

My service manager was excellent. It took almost three months to get a loaner though which was a terribly long wait. The problem I took the car in for wasn’t fixed. The service manage More

by Mdx driver
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carla Rae
Sep 16, 2022 -

Gunn Acura responded

Hi, we apologize for the inconvenience. Please know that we will be addressing this review with the team so they can learn from it and better serve moving forward. Thank you.

September 08, 2022

Very profesional. Great work and follow up. Good support on car delivery. Very happy! Thanks! More

by jorgeojedas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew D'Souza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Graham Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Crofton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Fedorka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Pedraza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Gunn Acura responded

Thank you for your 5-star review, we appreciate your business and look forward to welcoming you back to Gunn Acura!

September 05, 2022

Quick quality service ! Mason did great handling my service issues and explain the identified issues with ease. More

by martinez.krizia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mason
Sep 08, 2022 -

Gunn Acura responded

Thanks for letting us know. Glad to have you as a part of the Gunn family!

August 30, 2022

Prompt and efficient service. Always feel welcome and appreciated as a customer when taking my car in for maintenance. More

by JaimeP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse James
Sep 01, 2022 -

Gunn Acura responded

Thank you so much! We focus on making quick servicing without sacrificing quality work, because we know that your time is valuable. Let us know if there is ever anything we can do for you.

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