Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Gunn Acura

San Antonio, TX

Overview
Employees
Reviews
Vehicles
4.8
1,010 Reviews
San Antonio's premier Acura dealership providing an exceptional sales and service experience. Home of Gunn's One Simple Price with a refreshing no-hassle approach to the vehicle buying experience. Enjoy shopping for a vehicle with a knowledgable and salaried sales professional. Our very best price is provided right up front and clearly marked on all of our vehicles for everyone to see. One Simple Price applies to our Sales, Service, Parts and Finance departments. Come see why the majority of our business consists of repeat and referral customers.
Contact Dealership
View Awards

11911 Interstate 10 W

San Antonio, TX

78230

Directions

By Type

Showing 1,010 reviews

March 03, 2025

Thank you Carla Rae, Service Manager, and Team, for completing all services requested within the time frame indicated. I appreciate the loaner car, I was able to complete other tasks in my To Do List! More

by RDX Fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department- Carla Rae, Service Manager
Report | Print
Mar 04, 2025 -

Gunn Acura responded

We truly appreciate your kind words! Carla Rae and our service team are dedicated to providing efficient and reliable service, and we're happy to hear they met your expectations. We're glad the loaner car made your day more convenient. Thank you for choosing us!

February 28, 2025

I brought both of my vehicles for their maintenance and as always Mr. Roland Pompa our service advisor took care of my vehicle needs. Gunn Acura service department always does the best job with very friend More

by Moeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Roland Pompa service advisor.
Report | Print
Mar 04, 2025 -

Gunn Acura responded

Thank you for your kind words! We're so glad to hear that Mr. Roland Pompa and our service team continue to meet your expectations. We take pride in providing top-notch service and maintaining a comfortable waiting area for all our customers. We look forward to serving you again!

February 27, 2025

Excellent service. . I was greeted in a timely manner and offered transportation home while my vehicle was worked on. More

by kenneth.heyward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla Aguinaga
Report | Print
Mar 04, 2025 -

Gunn Acura responded

Thank you for your wonderful feedback! We're delighted to hear that you had an excellent experience with us and that our team provided timely service along with convenient transportation. Your satisfaction is our top priority, and we look forward to serving you again soon!

February 26, 2025

Exceptional Customer Service! Excellent communication skills. Always proactive in reaching out with service updates and very professional in resolving service conflicts. Roland Po More

by Beni Macias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Pompa
Report | Print
Feb 26, 2025 -

Beni Macias responded

Gunn Acura

Feb 26, 2025 -

Beni Macias responded

Thank you for your outstanding service!

February 25, 2025

Always professional, courteous, friendly Car repairs are great and done in a timely manner I utilized one of their drivers to take me to work He was professional friendly and knew exactly where I was More

by Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service person and driver
Report | Print
Feb 25, 2025 -

Gunn Acura responded

Thank you for your kind words! We're thrilled to hear that your experience was professional and efficient, and that JT provided excellent service. We're also glad our driver ensured you had a safe and smooth ride. We appreciate your trust and look forward to serving you again soon!

January 21, 2025

The folks at Gunn Acura were very helpful and informative with our vehicle decision. They went above and beyond. Paul in sales is an asset to Gunn. More

by btsigala
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Pedraza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sal Hernandez
Report | Print
Jan 27, 2025 -

Gunn Acura responded

Thank you for your great review! We're so glad to hear that our team at Gunn Acura, especially Paul, went above and beyond to help with your vehicle decision. We truly appreciate your kind words and are happy to have Paul on our team!

December 04, 2024

Easy to schedule an appointment and car was ready when promised. Provided clear explanation about service required. More

by Sanditrim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland
Report | Print
Dec 10, 2024 -

Gunn Acura responded

Thank you for your kind words! We’re glad you found scheduling easy and appreciated our timely service. Providing clear explanations and meeting promises are priorities for us, and we’re delighted your experience reflected that. We look forward to assisting you again!

November 26, 2024

Unfortunately, I was disappointed when it was time to pay my bill for services I had my oil changed and tires balanced and rotated and replaced filter. The total cost was $296.22. I will not be bringi More

by M Gaddis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No sure
Report | Print
Nov 27, 2024 -

Gunn Acura responded

We’re truly sorry to hear about your disappointment with the service cost. We understand how frustrating this can be, and we’d love the opportunity to address your concerns. Please feel free to reach out to our service department to discuss your experience and explore options. Your satisfaction is important to us, and we hope to have the chance to regain your trust.

November 21, 2024

One of the reasons I’m on my 5th Acura from Gunn is because of their top notch service! I love the vehicles but the service keeps me returning! More

by cooke2rc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie and AJ in Service
Report | Print
Nov 25, 2024 -

Gunn Acura responded

Thank you for your loyalty and for choosing Gunn for your Acura vehicles! We're thrilled to hear that our top-notch service plays such a key role in your continued trust. Your kind words motivate us to keep delivering excellence!

October 23, 2024

Drop off for scheduled oil change and tire rotation was mostly efficient. Service staff couldn’t find online schedule and said they could work me in, but I found my texted confirmation on my phone. More

by Rgarrett99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Report | Print
Nov 08, 2024 -

Gunn Acura responded

Thank you for your feedback! We apologize for the inconvenience with the scheduling mix-up. It’s great that you had your confirmation handy, and we’re glad our team was still able to work you in quickly. We'll use this experience to improve our scheduling process. We appreciate your patience and look forward to serving you more efficiently next time!

1
2
...
101