Gullo Ford of Conroe - The Woodlands

Greatly Improved Service We are repeat customers at Gullo Ford. We had an issue with Customer Service on a previous visit and complained. This time the service was fantastic We are repeat customers at Gullo Ford. We had an issue with Customer Service on a previous visit and complained. This time the service was fantastic. We could not ask for better treatment. Every business has a problem now and then. It's nice to know when you point something out to management that they will take action and correct it. This time Gullo Management excelled. More

Repeat Customer Just bought my second vehicle from Gullo. Always a pleasant experience, and fair pricing. Sales team treated us well, and continued service on our For Just bought my second vehicle from Gullo. Always a pleasant experience, and fair pricing. Sales team treated us well, and continued service on our Ford vehicles is great. I've even had the service manager take time to ride along to diagnose a strange sound. We'll keep coming back!! More

Zero service after sale Even after paying their asking price on a car, and purchasing the extended service plan, I'm still treated to the runaround and buck-passing game. Th Even after paying their asking price on a car, and purchasing the extended service plan, I'm still treated to the runaround and buck-passing game. These people obviously have no interest in service after the sale. Avoid at all costs. More

Waste of time. Don't take your vehicle here. You can't believe anything the service people say, I called on Wednesday and asked if I brought my truck in on Thursday Don't take your vehicle here. You can't believe anything the service people say, I called on Wednesday and asked if I brought my truck in on Thursday afternoon would they be able to fix a problem with my rotors being uneven and the truck shuddering when stopping and have ready by Monday morning at 7:00 A.M. The Assistant Service Manager told me that would be great and plenty of time to get that done, I called on Monday at 7:00 A. M. and was told that they were about to check it out, I told him not to bother and picked the truck up not even having been looked at. It amazes me that when you plan and give them plenty of time they just shove it to the backburner and don't even consider it until you call them, I was told that the people that came in after me had priority because they were waiting. Very unprofessional. More

Great Service, great people My Service was excellent, the service personal are top notch. Took care of my vehicles needs and concerns. Jon is a great asset to your company. My Service was excellent, the service personal are top notch. Took care of my vehicles needs and concerns. Jon is a great asset to your company. More

Worst Dealership experience ever!!!! I went to Gullo Ford in Conroe Texas to get an oil change and to have my truck detailed. When I received my truck back the spare tire and all of my sp I went to Gullo Ford in Conroe Texas to get an oil change and to have my truck detailed. When I received my truck back the spare tire and all of my spare tire tools were gone! You have to have my key to access my spare and nothing was tampered with so it is obvious that it was an employee and not some random person who can across my truck while it was getting services. When the dealership pulled up with my truck my spare cable was hanging below my bumper dangling, I let the porter know immediately that my stuff was missing and was told to contact Jason the Asst shop manager in the morning as it was 5:10pm. I contacted Jason who pretty much told me to pound sand as to nothing could be done and his detail guys would never steal somebody's spare. When I asked if he could review video camera's I was told that they don't have camera's to review "even the dollar store has camera's". He told me that I was aware that they were not responsible for personal belongings stolen, since when was my tire tools and jack suppose to be in a locked truck along with my spare tire that requires the ignition key to get down considered person items, any other person would consider this vehicle equipment. This was my first and very last visit at this location and will forever forbid my company from ever using this dealership. More

Poor Customer Service I had called this dealer to get my vehicle worked on. After multiple calls and voicemails. I finally get a call back and was told I needed to talk to I had called this dealer to get my vehicle worked on. After multiple calls and voicemails. I finally get a call back and was told I needed to talk to the warranty person at the dealer, of course he wasn't in, multiple calls and voicemails later, called the manger. Was told to bring vehicle anytime to him, he would get me in the shop. He wasn't there when I went in. Explained situation. was told we can get you in sometime next week. Called and left a message with the service department manger, no response. if you have to go in to a place to get an appointment its not worth going. These people do not call you back. The Houston area in general has some of the worst customer service I have ever seen. More

Lack of customer service Went to Gullo Ford in Conroe TX looking for a new/used SUV for my wife. Walking the lot, we found a fully loaded used Ford Edge. A salesman named Bran Went to Gullo Ford in Conroe TX looking for a new/used SUV for my wife. Walking the lot, we found a fully loaded used Ford Edge. A salesman named Brandon came out to meet us. This guy didn't know much about the vehicle even though he worked at a Ford dealership. I really didn't need his help to figure out if we liked the vehicle or not so I let it go. We found a piece of the tailgate interior that was missing (small 2" x 4" rectangle) and Brandon assured us that he would replace it. Then I noticed, as we continued to look at the vehicle, that he couldn't remember my name or my wife's name. Anyway, I made a deal and we went off to the finance department. This lady was rather brash and was trying to rush me, which I didn't appreciate but let roll off my back. Throughout this process, I realized that this person couldn't remember our names either. BTW we have very common names. We bought the Ford Edge that evening and felt good about the deal. Now I just need to get the tailgate fixed up and we will be finished. Well Brandon, who still can't remember our names, decided to become even less customer friendly and wouldn't return any voice mails that were left. So I went into the dealership again and had him paged. After 20 minutes and another page, he finally showed up and gave me the sob story about his personal life. He again promised to fix the tailgate and keep in touch with us. Admitting that he had not done a good job of that this far. Well, 2 weeks later and 2 more voice mails not returned, I went back into the dealership and had him paged. After about 10 minutes of waiting and about 5-6 people asking if I had been helped, I was getting rather upset. If I was a cartoon, I would have had smoke coming out of my ears. The used car manager named Willie noticed and came over to inquire. I informed him of the promise made and lack of communication from his salesman Brandon. Willie did what any good customer service minded manager would do and took my problem over immediately. He set up an appointment and got the tailgate fixed. While I was waiting for the service to be completed, Brandon passed me 3 times and made sure to continue his level of customer service by not acknowledge me at all. Nothing has been said, no voice mails returned, no apology offered for the horrible customer service that I received from Gullo Ford in Conroe Tx. I am very sorry that Brandon was working that evening and we ended up doing business with him. I am very sorry for stepping foot on the Gullo Ford car lot. I offer 1 star and only 1 star to Willie the used car manager for his involvement. Otherwise this place sucks! More

Friendly Place Great experience buying a truck here. Our salesman Devon was with us all the way. Very friendly and helpful. Always available when I needed informatio Great experience buying a truck here. Our salesman Devon was with us all the way. Very friendly and helpful. Always available when I needed information. More