Gullo Ford of Conroe - The Woodlands

Great experience Daryle Nelson is the very best. He was patient and very knowledgeable. This in my 5th Ford and Saleen I have bought from him. The whole process from s Daryle Nelson is the very best. He was patient and very knowledgeable. This in my 5th Ford and Saleen I have bought from him. The whole process from start to finish is top notch. A highly recommend him. More

Vehicle repair following collision with a "Deer" Received text updates on status of repair including estimated completion date and time. Vehicle repair was actually completed two days prior to estima Received text updates on status of repair including estimated completion date and time. Vehicle repair was actually completed two days prior to estimated completion. The process was seamless, communication was great and vehicle looks great. More

Greatly Improved Service We are repeat customers at Gullo Ford. We had an issue with Customer Service on a previous visit and complained. This time the service was fantastic We are repeat customers at Gullo Ford. We had an issue with Customer Service on a previous visit and complained. This time the service was fantastic. We could not ask for better treatment. Every business has a problem now and then. It's nice to know when you point something out to management that they will take action and correct it. This time Gullo Management excelled. More

Repeat Customer Just bought my second vehicle from Gullo. Always a pleasant experience, and fair pricing. Sales team treated us well, and continued service on our For Just bought my second vehicle from Gullo. Always a pleasant experience, and fair pricing. Sales team treated us well, and continued service on our Ford vehicles is great. I've even had the service manager take time to ride along to diagnose a strange sound. We'll keep coming back!! More

Zero service after sale Even after paying their asking price on a car, and purchasing the extended service plan, I'm still treated to the runaround and buck-passing game. Th Even after paying their asking price on a car, and purchasing the extended service plan, I'm still treated to the runaround and buck-passing game. These people obviously have no interest in service after the sale. Avoid at all costs. More

Waste of time. Don't take your vehicle here. You can't believe anything the service people say, I called on Wednesday and asked if I brought my truck in on Thursday Don't take your vehicle here. You can't believe anything the service people say, I called on Wednesday and asked if I brought my truck in on Thursday afternoon would they be able to fix a problem with my rotors being uneven and the truck shuddering when stopping and have ready by Monday morning at 7:00 A.M. The Assistant Service Manager told me that would be great and plenty of time to get that done, I called on Monday at 7:00 A. M. and was told that they were about to check it out, I told him not to bother and picked the truck up not even having been looked at. It amazes me that when you plan and give them plenty of time they just shove it to the backburner and don't even consider it until you call them, I was told that the people that came in after me had priority because they were waiting. Very unprofessional. More

Great Service, great people My Service was excellent, the service personal are top notch. Took care of my vehicles needs and concerns. Jon is a great asset to your company. My Service was excellent, the service personal are top notch. Took care of my vehicles needs and concerns. Jon is a great asset to your company. More

Worst Dealership experience ever!!!! I went to Gullo Ford in Conroe Texas to get an oil change and to have my truck detailed. When I received my truck back the spare tire and all of my sp I went to Gullo Ford in Conroe Texas to get an oil change and to have my truck detailed. When I received my truck back the spare tire and all of my spare tire tools were gone! You have to have my key to access my spare and nothing was tampered with so it is obvious that it was an employee and not some random person who can across my truck while it was getting services. When the dealership pulled up with my truck my spare cable was hanging below my bumper dangling, I let the porter know immediately that my stuff was missing and was told to contact Jason the Asst shop manager in the morning as it was 5:10pm. I contacted Jason who pretty much told me to pound sand as to nothing could be done and his detail guys would never steal somebody's spare. When I asked if he could review video camera's I was told that they don't have camera's to review "even the dollar store has camera's". He told me that I was aware that they were not responsible for personal belongings stolen, since when was my tire tools and jack suppose to be in a locked truck along with my spare tire that requires the ignition key to get down considered person items, any other person would consider this vehicle equipment. This was my first and very last visit at this location and will forever forbid my company from ever using this dealership. More

Poor Customer Service I had called this dealer to get my vehicle worked on. After multiple calls and voicemails. I finally get a call back and was told I needed to talk to I had called this dealer to get my vehicle worked on. After multiple calls and voicemails. I finally get a call back and was told I needed to talk to the warranty person at the dealer, of course he wasn't in, multiple calls and voicemails later, called the manger. Was told to bring vehicle anytime to him, he would get me in the shop. He wasn't there when I went in. Explained situation. was told we can get you in sometime next week. Called and left a message with the service department manger, no response. if you have to go in to a place to get an appointment its not worth going. These people do not call you back. The Houston area in general has some of the worst customer service I have ever seen. More