Gulfgate Dodge Chrysler Jeep Ram

Almost lost a customer I purchased my previous vehicle (2015 Chrysler 200) from her in 2015 and my salesperson at that time was Tyrone (he is so awesome).  I knew I was in n I purchased my previous vehicle (2015 Chrysler 200) from her in 2015 and my salesperson at that time was Tyrone (he is so awesome).  I knew I was in need of another car (high mileage) and Juana called me about a special deal that was going on at the dealership so I decided to go in. Juana was very patient, kind, empathic, and was listened to my every need.  I advised her of my budget and she worked hard at trying to get me the deal that I wanted; however she wasn’t successful.  She asked if I could meet with one of her managers about making a deal for me that I would be willing to compromise with and I agreed. One of the managers, Alexis, approached me and advised me of two options that I had.  After I explained to him that neither option would work, he offered some unethical suggestions (i.e. stop paying on my current vehicle and just make payments on the new car) for me to consider so that he could make the deal.  He also stated that it really wouldn’t matter if I stop making payments on my car because my credit wasn’t the best (my credit is fair).  When I refused to follow suite, he returned back to his office to see if there were other options for me to consider.  At this point, I was irritated, frustrated, and overall disrespected at the horrible customer service I received from someone who is a manager.  I asked Juana for my keys and my id because I was ready to go and she obliged my request. She walked me to my car and I advised Juana that it wasn’t her that I had an issue with, it was Alexis and the way he treated me (I did use a few choice words about my feelings and experience with the manager).  I explained to her that I didn’t like how he spoke to me, how he approached me with the deal, and how he attempted to belittle me about the decision that I was making towards the deal.  I told her that I did have a positive outlook on this place; however it has changed with me working with him.  She acknowledged my feelings and respected my decision. Once I was getting ready to leave, another sales person approved me, Armando, who overheard some of the conversation that I had with Juana.  I explained to him the interaction that I had with Alexis and how I refused to be treated like that from someone who wants my business and that it was best for me to leave.  He acknowledged my feelings as well and provided his professional opinion about the deal.  After leaving the dealership and evaluating my decision, I contacted Juana and was able to make a compromise (where I didn’t have to deal with Alexis) regarding the sale of the vehicle.  I was able to make my purchase and not interact with that manager in the process.  I was able to leave the dealership with what I wanted, which worked out at the end. If it wasn’t for Tyrone, Juana, Armando, and Ms. Denise (in finance), I wouldn’t recommend this dealership nor would I have purchased my car from here again.  My suggestion would be to offer Alexis to attend customer service training, respect customers’ decisions, morals, and ethical beliefs, don’t approach deals with unethical recommendations, and be cognitive of the words that are being used when he is communicating with customers.  More

Was very pleased with the experience From the sales process, the trade in, and until we drove our new durango off the lot. Everything was easy and comfortable. The salesman was very knowl From the sales process, the trade in, and until we drove our new durango off the lot. Everything was easy and comfortable. The salesman was very knowledgeable and helpful. More

Great Service Great Service! Representatives were friendly and extremely helpful. Told me exactly what they were going to do before they did it! Completed the work Great Service! Representatives were friendly and extremely helpful. Told me exactly what they were going to do before they did it! Completed the work in a timely manner! I will be going back! More

Fast and Friendly Service I took my Grand Cherokee in for a recall and oil change. I was in and out in an hour. Everyone i came into contact with was very friendly and helpfu I took my Grand Cherokee in for a recall and oil change. I was in and out in an hour. Everyone i came into contact with was very friendly and helpful. I will definitely be going back to this location for my service needs. More

Great customer service Great people, great deal they worked out for me. Happy customer! I will definitely refer family and friends to the dealership. So far I have no compla Great people, great deal they worked out for me. Happy customer! I will definitely refer family and friends to the dealership. So far I have no complaints More

Happy Nice cars and good people , I had a great time. I enjoy shopping with you guys, I'll be back real soon to get another car Nice cars and good people , I had a great time. I enjoy shopping with you guys, I'll be back real soon to get another car More

The best experience in recent memory! I initially just wanted to test drive a dodge charger for the aesthetics, the body style & the HEMI engine. Jennifer (Sales Consultant) was the person I initially just wanted to test drive a dodge charger for the aesthetics, the body style & the HEMI engine. Jennifer (Sales Consultant) was the person referred by the receptionist, handled everything with integrity, patience & professionalism. I also have to commend Roberto (Finance Manager Extrodanier) for finalizing the deal with a few amenities as a new car buyer. What a great group of professionals because they truly exceeded my expectations. I look forward to conducting more business with Gulfgate Dodge in the near future. More

Very exciting and excellent service Russle got me into a new car the same day and explained everything i needed to know in full detail. I’m very grateful and excited about my new car and Russle got me into a new car the same day and explained everything i needed to know in full detail. I’m very grateful and excited about my new car and would highly recommend anyone here! More