Gulfgate Dodge Chrysler Jeep Ram
Houston, TX
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Our experience with Dodge Dealership was excellent. Ms. Theresa Hill sold us our first new car, a Dodge Avenger 2013. She was very friendly and professional at the same time. We did not feel like we were Theresa Hill sold us our first new car, a Dodge Avenger 2013. She was very friendly and professional at the same time. We did not feel like we were a target, like she was out to get us for every cent we had. She made us feel comfortable, like we were family. We really feel that she gave us the best deal that she possibly could. She was also expedient, we did not have to wait for hours for her to prepare paperwork and get it to finance to close the deal. She is a very sweet an honorable person. If my wife and I were to see her on street, we would give her a big hug, like she was family. She's the best, please tell her that for us. More
When I initially walked in, I asked the cashier where was the service desk and she pointed toward the window. Although Patsy was at her desk, I waited about 10 minutes until a gentlemen came over and told h the service desk and she pointed toward the window. Although Patsy was at her desk, I waited about 10 minutes until a gentlemen came over and told her to take care of me. She was nice and immediately gave me my options for getting a 90K or 120k service. I was pleased with the maintenance; however, I thought the price was outrageous for the services performed; ie, for the check engine light parts were less than $50, but labor was a whooping $200. Even though the truck had 97k miles, I chose to get the 90k service which I could have gotten cheaper elsewhere by getting the services done separately. Patsy did give me a 10% discount which I appreciate. More
I gave the good ratings, because I enjoy doing business with Gulfgate DCJ. This is my second vehicle purchased from the dealership, and I will purchase from them again. with Gulfgate DCJ. This is my second vehicle purchased from the dealership, and I will purchase from them again. More
I liked that I was able to schedule an appointment online and I received a quick response confirming my appointment. The work was quick and easy getting in and out. and I received a quick response confirming my appointment. The work was quick and easy getting in and out. More
I got an Oil change, I usually only have time on Saturdays, but it always takes 2 hours or more. Service department might need a little more workers on Saturday. Saturdays, but it always takes 2 hours or more. Service department might need a little more workers on Saturday. More
At 8:30 AM I took my truck in for repairs to the AC which in reality was a factory defect. Connie said she would contact me with the cost for repairs. Finally at 1:30 that afternoon I called and asked for Co in reality was a factory defect. Connie said she would contact me with the cost for repairs. Finally at 1:30 that afternoon I called and asked for Connie only to be told she had left for the day. Eventually Danny called me and said the blower motor was pulling too many amps which resulted in a short in the wiring to the ingnition module. They had to replace all three components at a mere $989 and change, a fuse would have prevented the entire scenario if that was truly the problem, over amping normall will blow a fues. I will never go back ther and encourage others to stay away. More
Ms. Patsy Johnson is the service agent to go to. Very amicable, attentive and knowledgeable.....she is a refreshing change from SA's I've dealt with over the past 60 years. amicable, attentive and knowledgeable.....she is a refreshing change from SA's I've dealt with over the past 60 years. More