Gulfgate Dodge Chrysler Jeep Ram

40k service Patsy is awesome! Her customer service skills are way above and beyond. Friendly, cheerful, and helpful will be back again for the next service. Thank Patsy is awesome! Her customer service skills are way above and beyond. Friendly, cheerful, and helpful will be back again for the next service. Thanks Patsy! More

I got hustled well I just purchased my second vehicle from this location..I've only had my new car for 6 months..so. I assumed I would get 3 oil changes like I did well I just purchased my second vehicle from this location..I've only had my new car for 6 months..so. I assumed I would get 3 oil changes like I did for my previous car, so I went to the dealership and told them I was there for a oil change..yes. I'm aware I should have asked but like I asked I assumed it was with my package..well when it was ready I go collect my keys and she tells me the price..so i ask about the free oil change and she tells me they only give you 2 now..ok..whatever I'll give you that..but then i asked if i was paying for it why didn't the guy ask me which one i would like..because i know they have different options because I have paid to hey my oil change there as well.and she told me they give automatically give you the one they gave me..which I think is so dumb..I've never went to get my oil change and they just did what they wanted and charged..I feel like they f***** me over..will never get my oil changed there again. More

Oil change Always clean n great customer service always helpful i bought a new car and the employeesare still super nice :) It was a quick trip just in n out :) Always clean n great customer service always helpful i bought a new car and the employeesare still super nice :) It was a quick trip just in n out :) More

Disappointing all the way around I had a quote from another dealership and I was told by Kenna (online rep) that Gulfgate would match the offer. I came in and told my salesman ( Jenni I had a quote from another dealership and I was told by Kenna (online rep) that Gulfgate would match the offer. I came in and told my salesman ( Jennifer) that. Instead of getting to the point, she wanted to play the sales game with me. She disappeared and kept me waiting.. She came back with an offer that was higher then the quote i brought in. I felt disrespected and I thought about walking out. I should have walked out. After I refused her offer, she was quick to match the offer I brought in. Even though I came in with my own financing, she insisted on getting me to finance through the dealer. That included more waiting. She eventually sent me off to financing when I met a pleasant lady. Within 10 minutes of being in her office, we were interrupted twice to see if I was financing through the dealership. After her failed attempt, I paid my down payment and waited for Jennifer. More waiting. After she became available, she took me to my truck and showed me how to hook up the bluetooth. I asked her if my truck came with a care package ( nitrogen, lifetime tint, etc) and she wasnt sure if I purchased it. Instead of finding out, she left and that was it. My truck wasnt freshly washed nor was it pulled to the front of the building; It was in the parking lot with a bunch of irrelevant papers stuffed in the glove box. This was suppose to be a big moment for me and it was ruined. I didnt feel like she cared at all. On top of that, she never said a word about the features of the truck, warranty, care package, and uconnect.After getting home, and having time to play with my truck, I had a bunch of questions. I emailed her and emailed her and she never responded. Finally, I emailed someone else and she got Jennifer to respond to my emails. Instead of explaining her answers, she responded with a very short response. It clearly didnt answer my questions and I looked online. There was still one question I had so emailed the finance manager and then the sales manager. Nobody responded, and I've given up. I completely regret buying the truck through Gulfgate and I will never reccomend this dealer to anyone. Such a huge disappointment! More

Had a great experience I knew I was upside down and didnt have great credit but Steve Hewitt was able to work and get me into a great car. He was great to deal with. And Rob I knew I was upside down and didnt have great credit but Steve Hewitt was able to work and get me into a great car. He was great to deal with. And Roberto made the finance process easy and painless. Neither are listed below and should be they were awesome. I did overhear quite a bit of unprofessional yelling while I was there from a woman in an office across from Roberto. That probably should have been done behind closed doors and out of customer earshot. More

Frustrating. Very poor customer service Took my Jeep in for an airbag recall. They kept it for 4 days!! Called many times asking when it would be done. Could not get a straight answer. Left Took my Jeep in for an airbag recall. They kept it for 4 days!! Called many times asking when it would be done. Could not get a straight answer. Left me on hold for 17 minutes at one point. I paid $147 for a diagnostic yet the issue could not be recreated and I was charged anyway. To top it all off as I drove off the lot a left turn signal malfunction warning popped up. This is after supposedly a thorough $147 inspection. More

Fast and easy Needed service , quick appointment and I was in and out fast and patsy was so helpful , made everything easy for me and was also very informative Needed service , quick appointment and I was in and out fast and patsy was so helpful , made everything easy for me and was also very informative More

Communication was horrible . Paid for a motor tier down for the heads and it was not done. They remove air intake and charge me 588.00. FCA would of cover the repair if the deal . Paid for a motor tier down for the heads and it was not done. They remove air intake and charge me 588.00. FCA would of cover the repair if the dealer wasn’t trying to rip MFG off for a complete motor replacement. Jeep only need a head gasket. More

Never got my truck fix after berly having it for 3 days I bought 18 journey and. 18 challenger and now I got a 14 Silverado and gave me problems from the start never got it fix got lie after lie from all ty I bought 18 journey and. 18 challenger and now I got a 14 Silverado and gave me problems from the start never got it fix got lie after lie from all type of managers my engine noise and shaking ness was still there and still is so yeah I still have it I will take it to another dealer to get a diagnostic and then maybe get it fix I shouldn’t be going thru this I just got the truck my 1 st payment not even due and I’m going thru all this so yeah never ever again going to gulf gate dodge and letting all my friends and fam know about my reason experience More

In and out Talked to Steve on the phone. Came in and drove away with a vehicle. He told me I would drive away with a car. I did exactly that. Talked to Steve on the phone. Came in and drove away with a vehicle. He told me I would drive away with a car. I did exactly that. More