Gulfgate Dodge Chrysler Jeep Ram

Great Service My overall experience at this dealership was great. Any question I had was my service was very helpful and informative so I knew what is was paying fo My overall experience at this dealership was great. Any question I had was my service was very helpful and informative so I knew what is was paying for. More

At ease I had a great experience with my service , they dealt with the problem and answered any questions I had. Also phones went out for a day and they conta I had a great experience with my service , they dealt with the problem and answered any questions I had. Also phones went out for a day and they contacted me on their personal phones to keep me updated. Super happy. More

In a Business to Fool Customers by Showing Cars at Low Price My expreience has been Super Pathetic post visiting the Dealership. I was looking for a Resale Car. Searching through Cargurus it directed me to this My expreience has been Super Pathetic post visiting the Dealership. I was looking for a Resale Car. Searching through Cargurus it directed me to this Website GulfGateDodge for a Nissan Altima 2017 with 11000 Miles for a price of $12995. I saw there was no accident reported. I called the dealer on 29th Sep and the person who picked up the call asked for the Stock Number.829339A. She confirmed , yes the vehcile is available but as the Dealership is Closed on Saturdays , I can only look at the car the next day Sunday. She asked me what time I intend to come. I said around 11.30am on 30 Sep. She said "Joe" would be my Contact person. On Sunday the dealership called around 11.30 to check if I am going to visit or not. I said Sorry I am late but I would be there around 12.30-12.45pm. She confirmed sounds good , and my contact person now would be "Xavian". I reach the dealership and searched for Xavian where he said he is busy with a Customer and someone else would assist me. I waited for around 10 mins and was greeted by an extremely fine person Mr.Raul. I had to explain and give the stock number specifically which I have come for. He was unable to find the stock and said in that case the car might be in workshop. I was a bit surprised a car which was in Stock for Sale for 43 days is in workshop. I requested him to verify. After 10 mins he came back with a "Sorry message that the car is Sold the previous day." I was amazed. I said but your dealership is Closed on Saturdays. Then he said the Sales Person sold the car on Friday and did the Delivery on Saturday. I was Extremely Disappointed with the False Information and sheer headache of travelling 20miles to hear this crap. I said can I meet the Manager. I went with him and the Manager said he will come in sometime. I waited more than 15 mins. Then another person Jimmy informed the Manager again. After 10 mins I was asked to go to his desk. There the fun starts. I told him the list of events and I was shocked to hear his response. Here I quote George Nabbout " We do not update the inventory so frequently in the Website/Internet. Moreover these inventory may may not be there but once the Customer is here then we try to sell whatever inventory we have. These Internet Inventory & Pricing is to Attract Customers". I asked why dont you put "Pending Sale" , he said since our inventory is too low it does not make to update every minute by minute Inventory status . For him it meant its fine to give incorrect information to Customers as they are to attract Customers. I was Super Upset. I was thinking what crap dealership , what is the difference between roadside Dealerships and these big branded ones. Then I thought to come back to get his name for Review. When I came , obviously I was frustrated , I said " Your names please" , he said "george" , can you please give me the full name. Then he gave me his Business Card. Then I was leaving & he called "excuse me" and said in extremely rude manner " why are you giving me such a "f*** o**" look & some more derogatory words" I said back. I don't think I ever said those words nor my action prompted those behavior, I requested you to speak outside so that there is no scene amongst your customers & subordinates just in case you are a Manager." His words" I have nothing to hide , I have 4 College Degress, and from your appearance it seems you are also educated college degrees & .....( that I have means & resources). I dont know how many years you are in this country but I am here for 30 years & lot of jibber jabber.." . I said again "I have not done anything derogatory nor shouted nor raised my voice unlike you are , yes I am very upset and angry and I feel cheated because of wrong information which for you was super casual as it is your part of normal business cycle". Then he said "Yes that specific deal was a steal , i know $13000, 11k miles Altima , anybody will grab for it. I dont think you will die if you dont get that car today. I am sure this probably is going to be 2nd or 3rd car just because its a steal deal. If you want I can call you once we have such cars and miles & you can come." I actually was super upset with his way of behaviour , I left my name and number. But inside I was sure never to visit this dealership ever. And the best part , all time he was sitting in his chair , there was not even a chair for the Customer . Hence I was standing & he was blabbering sitting. Being in a Customer Service industry I really feel pity for him. He is really lucky to have a very good Manager else by now I would have fired him , a very can be very good at his target n numbers but a person with wrong attitude can spoil the name & create a bad atmosphere for other team members & the organization Goals.. I feel extremely sad for this Organization & Leaders .. My advice , DO NOT visit the dealership directly if you have some stock seen over the internet. Speak with a Sales Person & verify if the stock # & price is there. I saw some Google Reviews where few have complained that , they even has bumped up the price & did not honor website pricing. There seems to be an integrity issue with this dealership , hence visit at your own risk & luck. This happened specific to "Pre Owned Car" Division. More

Chris c from Spring They did what they offered on the internet. The only dealer in town that would come close. It seems internet pricing is just a lie. Absolutely no trut They did what they offered on the internet. The only dealer in town that would come close. It seems internet pricing is just a lie. Absolutely no truth or accuracy. And this is checking more than 20 dealers. Gulfgate was the only one to come close to honoring their internet pricing, and Autonation Spring did on one model. You must be patient at Gulfgate, but in the end, they wee able to please me More

Horrible!!! Bad services take my truck because the exhaust filter, take 4 days to fixed ,when I went to pick the truck they said is because is been to long fo Bad services take my truck because the exhaust filter, take 4 days to fixed ,when I went to pick the truck they said is because is been to long for the last service , and they don't have any records on file the sats service was done on sep 7 and this happened two weeks later my question is what happened with the money I just paid for the service two weeks before ,and my other question are they doing the oil change and whatever they sure do??? More

WOW THIS WAS A VERY PLEASANT EXPERIENCE. GREAT SERVICE PEOPLE HERE ARE VERY NICE AND TAKE TIME TO UNDERSTAND YOUR CONCERNS THEY SEEM TO CARE AND VALUE YOUR TIME. I RECOMEND THIS PLACE GREAT SERVICE PEOPLE HERE ARE VERY NICE AND TAKE TIME TO UNDERSTAND YOUR CONCERNS THEY SEEM TO CARE AND VALUE YOUR TIME. I RECOMEND THIS PLACE More

Very good service!!! I want to Thank Gary Borel for contacting me in a friendly and profecional maner. Also, the Service was handled profecionally and repectfully. Thank y I want to Thank Gary Borel for contacting me in a friendly and profecional maner. Also, the Service was handled profecionally and repectfully. Thank you very mucha More

Excelente service We received an excellent help from our salesmen Armando Correa, he made us feel comfortable that we will have what we want, excellent service and atte We received an excellent help from our salesmen Armando Correa, he made us feel comfortable that we will have what we want, excellent service and attention. More