Gulfgate Dodge Chrysler Jeep Ram

Service Gary was excellent in accommodating me a time to get in. He was a true professional and answered all of my questions. He got me in and out. Gary was excellent in accommodating me a time to get in. He was a true professional and answered all of my questions. He got me in and out. More

Thank You Jose was EXTREMELY helpful and very knowledgeable. Was in there getting repairs for my challenger and was eager to help. I would recommend this to AN Jose was EXTREMELY helpful and very knowledgeable. Was in there getting repairs for my challenger and was eager to help. I would recommend this to ANYONE. Thanks again for all your help. More

Great and detailed service Brooke and his service team went in depth and looked for all the faults with the vehicle and did a great job having it serviced for me. Brooke and his service team went in depth and looked for all the faults with the vehicle and did a great job having it serviced for me. More

Great! Everyone was excellent in all departments. They served me well, kind, and respectful. I have been to this location many times , and they are always g Everyone was excellent in all departments. They served me well, kind, and respectful. I have been to this location many times , and they are always great. More

Fast and very knowledgeable Very friendly, knowledgeable and good service. I will definitely be coming back to this location because of how fast they checked my car, thanks to Mr Very friendly, knowledgeable and good service. I will definitely be coming back to this location because of how fast they checked my car, thanks to Mr.gary boril. More

Dishonest on Pricing, Fail to Answer Questions Repeatedly failed to provide a total price; their strategy is to entice you in for a test drive and try to get you to agree to buy before telling you Repeatedly failed to provide a total price; their strategy is to entice you in for a test drive and try to get you to agree to buy before telling you the full price. I know this is not unusual for new car dealers, but I still hate it. More

Great Overall my experience at the Gulfgate Dodge location was great. The wait time was very long and the person who helped me was very friendly and helpful Overall my experience at the Gulfgate Dodge location was great. The wait time was very long and the person who helped me was very friendly and helpful. More

Service I Brought My Vehicle In For A Service issue. When I called I connected With Brooke. He was professional And posed Great Customer Service. Thanks I Brought My Vehicle In For A Service issue. When I called I connected With Brooke. He was professional And posed Great Customer Service. Thanks More

Poor Customer Service I was immediately greeted at my car when I pulled up by a gentleman in the service area. He directed my inside after I mentioned a scheduled appointme I was immediately greeted at my car when I pulled up by a gentleman in the service area. He directed my inside after I mentioned a scheduled appointment and from there, everything went down hill as far as customer service. I wasn’t certain where to go from there so stood around for a few minutes. After a few mins of no assistance, I walked up to the gentleman ‘s desk closest to the entrance and as I tried to ask if I needed to sign in he immediately said “there are two other people in front of you”. No welcome, we’ll be with you shortly, just short direct comment as if he was already overwhelmed in his day. I just stood around until a young gentleman took the initiative to ask if I needed assistance, as he probably could see the list look on my face. He apologized for the wait, asked for my name and what assistant was he could help with. I let him know if my scheduled appointment and he looked up who I was assigned to. He took me over to Luis’s desk, pointed him out, as he was outside helping another customer, and said he would be with me afterwards. As I was standing next to his desk, Luis walked right up and immediately jumped on his computer to finish up; no greeting again, even just to acknowledge me that he would be with me shortly. After I asked if he was Luis, give me a minute. After the numerous examples of lack of employee customer service, I left my car to be serviced for a 9:30 appt. I received a call about 2:30 that it was done. I got there to pick it up and Luis informed me they did as much as they could. I assumed he wanted me to be ok with that as he seemed to be a little surprised as I asked him what that meant. He went on to explain they did all they could for my wheel alignment but I would need to take my vehicle to a body shop. He then let me know he would not charge me the full price, as if he were doing me a favor. I asked a few additional questions but could see that we weren’t going anywhere. He didn’t seem interested in helping me understand my situation and what the issue would do moving forward. I still don’t fully understand and need to follow up but overall would not recommend anyone to your service department. The lack of customer service is just what I hear from members on a regular basis in regards to issues with their vehicles and/or service contracts, as I work in the baking industry. More