Guaranty Chevrolet

I first looked at their website www.OCchevy.com. After a couple days of limiting down to the Cruze I wanted, I finally clicked the "make an offer" form and was contacted by one of the internet sales people couple days of limiting down to the Cruze I wanted, I finally clicked the "make an offer" form and was contacted by one of the internet sales people Jim. He helped find other savings for me and get a better deal than the one I offered. I went by the next day after work, options were explained to me about the best way to purchase. Everyone was very nice and the store looks brand new. I guess it's been there for a long time, but just finished a re-model. Overall: I was plesanty suprised by the quality of the car, discount and overall "feeling". There was no pressure and I left happy. Will be back for my complimentary oil change in a couple months. More

Not the best dealership in town.They will rip you off.Don't hold true to what they say.I wouldn't recommend this place to anyone. off.Don't hold true to what they say.I wouldn't recommend this place to anyone. More

I purchased my 2012 Cruze, and could not be more pleased. Frank and Tino were very professional. I never felt pressured to buy. Thank you. Frank and Tino were very professional. I never felt pressured to buy. Thank you. More

Horrible, dishonest, bait and switch. We had, in writing a price, showed up for scheduled appointment only to be told they'd give us a different (less equipped) vehicle for the price they'd quoted. Made us a price, showed up for scheduled appointment only to be told they'd give us a different (less equipped) vehicle for the price they'd quoted. Made us wait a half hour for that news. Price was sent by Jim in the internet department, he was nowhere to be found. Went to George Chevrolet 20 minutes away and got a better price than Guaranty's quote on a vehicle they didn't even have. Saw Betty at George, she dealt fairly and honestly, quick easy transaction. More

I just want to give praise to Marilyn Schreiber. You could not ask for a nicer person to deal with. We bought our 1st new car in 2009 and Marilyn sold it to us. Because of Marilyn, we were now looking a could not ask for a nicer person to deal with. We bought our 1st new car in 2009 and Marilyn sold it to us. Because of Marilyn, we were now looking at a 2012 Avalanche and did not go anywhere else but to Marilyn. We told her what we wanted and she found what we were looking for. It took all the pain out of staying at the dealership. When she found it, called us and went and got it. She made it so easy. Where ever she is, is where we would go to buy another Chevy!!! God Bless Marilyn, She is the BEST!!!!!!!!!!!!!!! More

We have Purchased vehicles from Kathy in the past but she was at a different dealership. Going to guaranty we were working with Marilyn and Kathy and it was an amazing expierience. They did the research and was at a different dealership. Going to guaranty we were working with Marilyn and Kathy and it was an amazing expierience. They did the research and they got us the best deal and the exact truck we wanted! More

This dealership was fantastic. I was in the market for a new Chevy Cruze and they not only found the car I wanted, but helped us get even more rebates then we realized we had (through a special GM program). new Chevy Cruze and they not only found the car I wanted, but helped us get even more rebates then we realized we had (through a special GM program). I absolutely love my new car and couldn't have been more happy with the team. They were incredibly friendly and weren't aggressive at all. I would definitely buy from them again! More

I was looking for a late model used car and found a Malibu on line at Guaranty. I called and spoke to Joe Renden who was great. He answered all my questions and when I came in to look at the car he had Malibu on line at Guaranty. I called and spoke to Joe Renden who was great. He answered all my questions and when I came in to look at the car he had it conveniently parked and ready for my inspection. After test driving we sat down to go over some numbers which he made clear and understandable as well with the inspections, documetation and warranty details which made the car like new. To me that was huge and there was not the typical pressure and games being played. There was none of that! There was another car I was intersted in but along with the Malibu, Joe and Guaranty made my decision easy. And the internet aspect made the paperwork process streamlined and quick. Joe and Tino had everything ready for us and the car was all prepped and ready to go. It was how car buying should be! KA More

Marilyn Schreiber at Guaranty Chevrolet is the absolute BEST automotive sales person I have EVER worked with & I have purchased at least 20 various vehicles in my life so far! Her unparalled professionali BEST automotive sales person I have EVER worked with & I have purchased at least 20 various vehicles in my life so far! Her unparalled professionalism, kindness & experience made the entire purchasing process go as quickly & painlessly as possible. She not only tirelessly searched to find the exact truck (with all the features) we wanted, she also ensured we receive every possible discount, rebate & interest rate that we could! She also knew what every button, knob & feature on the vehicle did, and she stayed by our sides until we drove off the lot with smiles on our faces! If you are ever in the market for any kind of GM vehicle, don't even waste your time "shopping around" for the best deal. Just call Marilyn at Guaranty Chevrolet & let her do all the work for you! She is the best in the business! More

" Stay Away From This Dealership!!" I bought a used 2008 Silverado in early Jan of 2011. This truck had a lift, so I was told by the dealership that the factory warranty was void because of the af used 2008 Silverado in early Jan of 2011. This truck had a lift, so I was told by the dealership that the factory warranty was void because of the after market parts. I was told that if I wanted a warranty, that they had a warranty that would cover not only all of my power train components, but also the lift kit, and electrical. They quoted me a price of $3000 for a 4 year 48,000 mile extended warranty. This seemed like a great idea to me. All this coverage, even the lift kit... wow! So I traded in my 2006 Silverado (Paid Off with 73K miles running perfect), and bought this new truck with this warranty. Right after diving this truck off the lot, I noticed a few problems that needed to be fixed. So I took the truck in for service (Clunking drive shaft, Knocking front end, and a slight shaking). They said that the drive shaft needed lubed, which they did, and they told me that the shaking and knocking was normal with a lift and big tires??? After driving the truck for 8 Months, and the shaking getting worse, I decided to take the truck in, because there was an obvious problem! At 8am while headed to the dealership on the 5 fwy going about 65 miles per hour, my front left wheel snaped off the axle hub and sent my truck sliding down the freeway. Turns out that I had a broken wheel bearing. Fortunately I made it out with no injuries and the truck managed not to hit anyone else. After having the truck towed to the dealership to have fixed, I found that in fact there are no such warranties for lifted vehicles, and that the warranty I was sold, was virtually non-existent. Basically I paid $3000 for nothing and was sold into a truck that now I found had no warranty!!! OMG, what now, this is not what we agreed on! After having to claim insurance to fix my truck because the warranty was no good, I confronted the dealership, and they returned my $3000, but handed me the keys to my fixed truck, and basically said, "It's your problem now". So now I have a truck with no warranty and the dealership has done nothing to help me out, when they obviously dropped the ball. I've asked the owner (Bruce Hamlin) for help, but he never returns my calls. Now I have to take this dealership to court. I believe to make this right they either need to cover the warranty that they sold me, or buy back the truck that I shouldn't even have. The service dept told me that they work on commission, and I feel like I've been up sold into things that I don't even need. I've never felt comfortable or confident when taking my truck to this dealership. In fact, I question if they even do the work they charge you for!?!? More