Guaranty Chevrolet

We traveled from out of state to purchase this vehicle, and unfortunately our experience was extremely disappointing and frustrating. The sales agent we worked with did not disclose that it was his last and unfortunately our experience was extremely disappointing and frustrating. The sales agent we worked with did not disclose that it was his last day, and it showed in the level of service we received. We were rushed through the process, and once the paperwork was signed and the deposit was made, we were sent on our way without any walkthrough of the vehicle. This was especially concerning since the car is electric, and we were given no explanation of its features or operation. Shortly after leaving, we discovered that the navigation system and OnStar were not working, along with other features. Because of this, we had to turn around and bring the vehicle back to the dealership’s service department. We were then left without the vehicle overnight, as it was not returned to us until the following morning. This forced us to stay an additional night in a hotel and miss work, causing unexpected out-of-pocket expenses. In addition, we were told that we were required to purchase an extra protection package in order to buy the vehicle, even though we clearly stated we did not want it. We felt pressured and had no choice but to agree. However, before leaving with the vehicle, we were informed that the protection package they sold us did not even apply to the car. At that point, they offered to send us a refund check. This raises serious concerns. If the package was never applicable, why were we told it was required in the first place? And why was it only removed after their mistake, rather than honoring our request to decline it from the beginning? To make matters worse, at no point did the dealership offer any form of compensation or attempt to make things right, despite the significant inconvenience, added expenses, and lost time we experienced as a direct result of their actions. This entire experience reflects poor management, lack of transparency, and unprofessional sales practices. Customers should not be misled, pressured into unnecessary add-ons, or left without proper guidance especially when making a significant purchase like a vehicle. We are requesting a full explanation of these issues, along with reimbursement for the unexpected expenses we incurred due to the dealership’s negligence. More

My truck is back at the service center to fix the mass airflow censor and wiring. For the second time. So the part was defective and as well as wiring. I need it done correctly as soon as possible. 2005 g airflow censor and wiring. For the second time. So the part was defective and as well as wiring. I need it done correctly as soon as possible. 2005 gmc Sierra 5.3. More

Very poor overall service from every part of the maintenance department. Definitely a lack of caring from all positions. maintenance department. Definitely a lack of caring from all positions. More

Exceptional service at Guaranty Chevrolet. The team is professional, transparent about pricing, and very knowledgeable about the latest vehicle technology. A seamless experience from start to The team is professional, transparent about pricing, and very knowledgeable about the latest vehicle technology. A seamless experience from start to finish—highly recommended for both personal and business needs. More

Brian Lax was a great sales rep. He helped us in everything and answered all of our questions. He was very informative with the Tahoe I bought. He was very welcoming I would tell He helped us in everything and answered all of our questions. He was very informative with the Tahoe I bought. He was very welcoming I would tell my family and friends to go to him to buy a car. Thank you again Brian. More

From Erika in service who got me into the car to Martin in sales! Wonderful! Bruce Hamlin! The reason we are there! The best! in sales! Wonderful! Bruce Hamlin! The reason we are there! The best! More

Excellent service from salesperson (Martin) to completing the financing paperwork (Eric)! Guaranty always delivers. Thanks. the financing paperwork (Eric)! Guaranty always delivers. Thanks. More

Clean, friendly, knowledgeable, everyone there goes out of their way to provide great service, highly recommend of their way to provide great service, highly recommend More

I recently brought my wife’s 2024 Chevrolet Tahoe in for a recall and an oil service, and the experience was exceptionally efficient. When we initially purchased the vehicle, there were minor fitment issues a recall and an oil service, and the experience was exceptionally efficient. When we initially purchased the vehicle, there were minor fitment issues with the front bumper. At that time, our sales representative assured us that any necessary adjustments would be honored throughout our ownership. I am pleased to report that both the Service Manager and Service Advisor upheld that commitment, performing what we hope is a final adjustment. I highly recommend Guaranty for any new or pre-owned vehicle needs. More

Letter of Commendation Subject: Employee Recognition – Outstanding Service Excellence at Guaranty Chevrolet To the General Motors Corporate Leadership Team, I am writing this letter to formally recogniz Outstanding Service Excellence at Guaranty Chevrolet To the General Motors Corporate Leadership Team, I am writing this letter to formally recognize and commend the exceptional service provided by Gene Cordova at Guaranty Chevrolet in Santa Ana. In an era where many aspects of car buying can feel transactional, Gene has redefined what it means to provide a “customer-first” experience. My recent purchase of a 2026 Equinox RS EV was completed under unique circumstances: I was able to finalize the entire process and take delivery of the vehicle without ever having to step foot inside the dealership. This was only possible because of Gene’s tireless work ethic and constant availability. Every time I had a question or needed assistance, Gene was reachable and ready to help. The level of trust and professional transparency he maintained throughout this remote transaction was nothing short of remarkable. It is rare to encounter a salesperson who values a customer’s time and effort so highly. Gene represents the very best of the GM brand, and I wanted to take a moment to ensure that corporate leadership is aware of the high-caliber talent you have in the Santa Ana market. I strongly hope that Gene is recognized and rewarded for this level of dedication. It is employees like this who build lifelong brand loyalty. Thank you for your time and for employing such an outstanding professional. Sincerely, Sam Patel 714-588-0844 More