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Grubbs Nissan
Bedford, TX
970 Reviews
Grubbs Nissan is a family-owned and -operated dealership that's served drivers from the Dallas-Fort Worth metroplex for more than 60 years. Visit our Nissan dealer in Bedford, TX, to explore our extensive inventory of new and used Nissan vehicles and get professional repairs!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 970 reviews
January 18, 2014
Normally not a person that will write reviews but must relay the very pleasant experience that I had with Grubbs Nissan and Nasouh Elsadi in particular. Recently purchased a 2012 Sentra for my daughters relay the very pleasant experience that I had with Grubbs Nissan and Nasouh Elsadi in particular. Recently purchased a 2012 Sentra for my daughters and the sales people that I delt with were extremely professional and knowledgeable on their inventory. We settled on the Sentra we liked and were able to negotiate a fair price. The most impressive part of the experience came after we returned home and realized that an important feature that we had wanted for the car was not included. While we had discussed the feature (many features were discussed) early on during our sales process, I had neglected to confirm that is was actually available in this particular car. I returned the next day and spoke with Mr. Elsadi. I believe that he had every reason to deny my request but after discussing he agreed to provide the feature at no charge. After setting an appointment at the service department for the install we are good to go and all truly love the car. Huge appreciation to Clint in the service department for the excellent care and wonderful install. My experience with Grubbs has been awesome and they have proven to me that they are a company that believes in customer satisfaction and will stand behind their products. Many thanks to the Grubbs team!! More
by GriffinDFW
Employees Worked With
Nasouh Elsadi
November 05, 2013
Andy was great. He found us the prefect car and save our time. Once we decided what we wanted the process was clear and speedy. I already recommend my friend. time. Once we decided what we wanted the process was clear and speedy. I already recommend my friend. More
by gjlee2k
Employees Worked With
Andy Le
October 25, 2013
My fiancé needed a newer vehicle, his job requires him to do a lot of driving and the miles were high on his current vehicle. Although his credit isn't great and he was upside down still in his car th him to do a lot of driving and the miles were high on his current vehicle. Although his credit isn't great and he was upside down still in his car they were able to get him into a beautiful Nissan with low miles at the payments he needed! They do a good job finding what you need and work hard to get it. I appreciate what they did for him, it was an all day process but they made it happen. Very nice caring people. More
by Halonzo06
Employees Worked With
Adam
August 23, 2013
I purchased a 2011 Nissan Xterra from a non-Nissan dealership back in February. When I purchased this vehicle it was still under the manufacturers warranty because I am still under 36K miles. I took i dealership back in February. When I purchased this vehicle it was still under the manufacturers warranty because I am still under 36K miles. I took it into Grubbs because I was noticing some leaking from several areas when it would rain or when I would take it through a car wash, also my left blinker would not turn off after a turn. I explained to them where I was noticing all the leaks from and my experience up to this point was great, they even gave me Altima to drive because they assumed it would be a few days until my car was fixed. About 4 hours later I received a call from them stating that my vehicle was not under warranty because there had been previous rood work done, and their assumption was that my vehicle had been in an accident. I did have the CarFax on my vehicle that is CLEAN, and they then advised me I would need to return my rental and come pick up my vehicle. I complied and drove to the non-Nissan dealership where I had purchased the vehicle about 4 months prior. The graciously agreed to look at it and fix the issue, even though my purchase was a used vehicle and an "AS IS" sale. They found a leak in the seal of my drivers side door and the hose seal that led to my back window, all which should have been under my manufacturer warranty and had NOTHING to do with the roof of my vehicle. The parts Grubbs had pointed out to me that they thought had been replaced in an accident where shown to me to be the original from the manufacturer because of different manufacturers marking/stickers. So a week later when it rained and I was still having a problem with water leaking I called Grubbs on 6 different occasions stating that I didn't feel they did an adequate job and evaluating my situation and I wanted them to look at it again because I felt that it was a manufacturer issue. On a side note, I not only called Yvette 3x but I also called the service supervisor 3x and left messages, none of my calls were returned. They said they would advise me to take it back to where I had the work done because that would be better. I called the general service phone number and the lady I spoke with (not Yvette or the service manager I had left messages for)said if it was found to NOT be a manufacturer issue than I would be responsible for $190 diagnosis fee. When it was all said and done I took my vehicle to Texas Nissan of Grapevine and they repaired my vehicle no questions asked and gave me a rental. They made NO mention of my vehicle ever being in an accident and they know how to take care of their customers! I don't believe my vehicle was EVER in an accident and I do NOT trust Grubbs Nissan to ever work on my vehicle. On a side note, Grubbs never fixed my blinker either. More
by alexanderson
Employees Worked With
Yvette Jackson
August 16, 2013
I just wanted to thank Grubbs Nissan Napa Service , I first took my vehicle to 2 other service shops close to my house in Mansfield TX to replace my brakes rotors and pads there prices were very high , first took my vehicle to 2 other service shops close to my house in Mansfield TX to replace my brakes rotors and pads there prices were very high , so I knew Grubbs Nissan had a Napa service that works on non Nissans so I decided to drive over there with all that construction and traffic and let me tell you it was worth it. They treated me very nice and thank me for driving out there cause they saw my addresses and knew I drove from Mansfield to their location. And their prices were very reasonable they save me $513.00 from the other service shops I went too and kept me updated through the process and there shuttle took me to work in Arlington . I would recommend anybody that has a Nissan or non Nissan to take your car for service they do a good job! Thanks Grubbs Nissan, Charli More
by JESSE1234
Employees Worked With
neeley, neikamp,ziek
June 19, 2013
My name is Michelle Agnew and I recently purchased a pre-owned Chrysler 200 from Grubbs Nissan in Bedford. My salesman Rick Murray was friendly and helpful. I couldn't have asked for a better salesman. pre-owned Chrysler 200 from Grubbs Nissan in Bedford. My salesman Rick Murray was friendly and helpful. I couldn't have asked for a better salesman. I would recommend him and the dealership to my friends. More
by chell64
May 29, 2013
I bought a Nissan Cube from Ricky Moore a few days ago. Great deal and he worked hard to get it for us! He was very polite and understanding of our finances and did everything he could to get us the best d Great deal and he worked hard to get it for us! He was very polite and understanding of our finances and did everything he could to get us the best deal possible. I would definitely do business with him again. More
by Tygerfly
Employees Worked With
Ricky Moore
May 24, 2013
Really enjoyed working wit Ricky Moore he was very knowledgeable about the Nissan product and didn't keep me there all day. I spent maybe 2 hours at the most. I will be back to buy my next car at Grub knowledgeable about the Nissan product and didn't keep me there all day. I spent maybe 2 hours at the most. I will be back to buy my next car at Grubbs and Ricky too. More
by gogetter66
Employees Worked With
Ricky Moore
May 14, 2013
I'd bought a pre-owned 2010 Nissan Sentra certified 'super clean', great customer service all the way! I highly recommend Grubbs Nissan in Bedford, TX, Rick Murray was an honest and polite salesman. Ch 'super clean', great customer service all the way! I highly recommend Grubbs Nissan in Bedford, TX, Rick Murray was an honest and polite salesman. Cheers! More
by JoseLabastida
May 10, 2013
Upon arriving at Grubbs Nissan, I was welcomed by Greg Williams. He asked me a few qualifying questions and began assisting me in finding a used CPO Altima that would fit my requirements. Greg was very Williams. He asked me a few qualifying questions and began assisting me in finding a used CPO Altima that would fit my requirements. Greg was very pleasant to work with and answered the questions I had. He was more than willing to quickly locate a 4 and 6 cylinder Altima for me to test drive. We did our test drives, and I settled on a specific vehicle. Having already visited another Nissan dealership which ended unsatisfactorily (within one week of visiting Grubbs Nissan), I was hoping this second experience would prove to be better. Thankfully, that is what happened. After determining which vehicle I wanted, Greg helped me work with the Sales Mgr to agree upon a trade-in value. Patrick Jordan and I spoke and we ended up settling on a deal, and he sent me the specifics the next day via email to confirm. Greg also offered me the option to take the vehicle home over night. I could sense he knew I was serious about making a purchase, and he was just as serious about doing whatever he needed to do to close the sale. I really appreciated his effort from the beginning and his follow-through each step of the way - including after the purchase was finalized. My only major complaint comes in the area of financing and completing the necessary paperwork. That process took too long for a Tues night with no other customers in sight. Granted, the finance manager was working with a trainee, but the process could have went more smoothly. I would have appreciated more professionalism in response to me declining various offers. The finance manager was visibly and audibly frustrated with my decisions, as was evidenced in his tone. Was I overly surprised by a less than stellar finance office experience? - No, but the experience could have been better. I've been through a horrible finance office experience, a great one, and then this one fell somewhere in-between. Overall, I'd say my experience was a 4 out of 5. To clarify, none of my ratings of <5 have any bearing on Greg Williams. He is a 5 all the way. He was a great representation of Grubbs from start to finish. More
by degrust
