Grubbs Nissan

Very Dishonest Management & Salesman This was the worst experience I have ever had at a dealership. I do not advise any one to do business with this dealership. They are not an honest b This was the worst experience I have ever had at a dealership. I do not advise any one to do business with this dealership. They are not an honest business. I took an older couple to assist them in purchasing a car. I was also open to trading in my 2012 maxima if a decent deal was reached. Once we entered the dealership a salesman name Giulio Forstall was introduce to us. He appeared to be a nice salesman. We were very up front about the type of car we wanted and how much we were willing to pay. We provide all the information that they need to write an offer. The salesman Giulio went to the managers office to present our offer. He came back with these ridiculous numbers. We politely said no to the offer and proceeded to leave. The manager Keith said give them another chance to make it right. We agreed to stay. After several negotiating attempts no agreement was reached. We proceed to leave but they wouldn’t give our keys back to us until they had the opportunity to try & change our mind. We ask for our keys to our car several time but no would give them to us. After 10-15 min. another salesman walked up and said are these the key you are looking for. 2 minutes after leaving the parking lot the salesman Giulio called & left a voicemail on my cell. Exact words from the voicemail. (HEY THIS IS GIULIO FORSTALL AT GRUBBS NISSAN. I TALK TO MY GENERAL MANAGER & TOLD THEM WHY YOU GUY WALKED OUT AND HE SAID GO AHEAD AND MAKE THE DEAL AND HE IS WILL TO GO AHEAD AND MEET BOTH OF YOUR PRICES. BOTH YOU & TB SO PLEASE GIVE ME A CALL AT THE NUMBER 817-891-1507 THANKS BY). I informed the older couple that I was with about the voicemail. I called Giulio back and said we will be back to sign the papers but we needed to get something to eat after being in the dealership for several hours. Giulio and I talk several times before the day ended. I even asked him to text me the finally numbers to make sure we was on the same page. He text me the information with the break down. The last call was from Giulio at 7:21 pm with the suggestion that we wait until the next morning at 9:00 am to come in to sign the papers because he hasn’t had the chance to prepare them. We agreed because we was tired. The next morning I called Giulio to make sure everything was in order. He said yes that they had pull the 2 cars around and for us to come in. Once we arrived Giulio gave us the keys to the new maxima & altima while sitting in the waiting area for them to complete the paperwork. After Giulio kept coming back to us asking us questions about information that we had already provided to them in writing we started to get suspicious. About 45 min. later Giulio came with the final paperwork. The paperwork had totally different numbers. The price had increase substantially. You can image we was shocked. He tried to explain why the numbers had changed. We said no and that this is not what we agreed to and this is not the numbers that was on the paperwork before. I showed him the text and let him listen to the voicemail that he had left. Of course they tried to justify their actions by blaming the Manager Keith and the General Manager for not understand what the other one had agreed upon. We decided to leave because when someone tries to deceive you its just not right. I hope our experience will help others to seeking the car search somewhere else. If a business can’t be honest with their customers they don’t deserve to be in business. There are several Nissan dealership in the DFW area. So when you see the name GRUBB NISSAN please think twice about entering into their establishment. I will be contact several others company regarding our experience to make sure the salesman Giulio, Manager Keith and General Manager will never get the chance to do this to anyone else. I have all the documents, voicemail and texts to provide that this company shouldn’t be in business. More

Complete Sales and Management Disappointment!!!! It's sad to say that my experience with Grubbs started out extremely well. Only to end as a complete disappointment. The sad part is that the manag It's sad to say that my experience with Grubbs started out extremely well. Only to end as a complete disappointment. The sad part is that the management team didn't even acknowledge my feedback, instead they did exactly what they are doing on Yelp now...acknowledging any kudos and avoiding addressing dis-satisfied customers. Even though my test drive and initial conversations led me to believe it would be a great experience. As a pre-approved customer I thought this would be a slam dunk. Their Internet Sales representative was responsive and attempted to help me close on the vehicle. Somehow it was taken over by the Sales Manager and that's where wheels came off! It took two days and 5 emails from me in order to get the buyers order detailing the costs for the vehicle. To make make matters worse I was emailed and told that they were busy with customers. So, of course I had to ask for a clarification if I was perceived as a customer. It was disappointing when I received the quote from the team lead to not even acknowledge what had transpired (including an irate email from me), but it was passed off as making sure that the car was ready when I had acknowledgement from the Internet Sales Rep that it was being worked on. So it was a flat out LIE. Then I was asked to come out to close the deal that night to help the team hit end of quarter numbers, despite my previous emails with the team that I wouldn't be available due prior commitments. It's sad to say that the price was settled and the only step left was the review of the Buyers Purchase Agreement, so I could see the fully loaded price. Upon review, I indicated the fees were high for me and I requested either they be reduced or the price of the vehicle be reduced to offset this cost. I received a call this afternoon informing me that I needed to be "educated" on this expense, which was quite insulting especially since he continued to call me buddy and friend I've bought a number of cars and am quite familiar with the car buying fees involved. Nonetheless, I was informed that I was surprising the team with my request because the price is done and that I had no choice but to accept this. So I decided to not proceed with the purchase through this rep. I let emailed the manager about what transpired and was not surprised to get a response. I would not recommend speaking directly with any of their sales management team unless you want to be spoken to like you are a child. More

Avoid them no worth the experience We walked in the building and 15 minutes waiting nobody say even hello, when were about to give up and take our business somewhere else a nice gentlem We walked in the building and 15 minutes waiting nobody say even hello, when were about to give up and take our business somewhere else a nice gentleman saw us disappointed (Michael Vu) after explaining what happened and inquiring if they even had salespeople he took us to Pat who did her best to recover from a bad first start. Mr. Michael offered a free fuel tank as an apology but we haven' t got it. We were not there for free anything we were ready to buy. We ended up buying a Nissan quest. We got to finance and the problems begun no computer system they made us wait over 2 hours and nothing they made us come back the next day . In addition to these the information given to us was one but later we realized they had giving us a higher pay off amount for our trade in and they pay off was actually less. They had us 3 weeks. Coming back and forward on the phone asking for the money back that they had kept. It made us feel like a hot potato nobody was willing to take action and responsibility some of phone calls were even with a tone of sarcasm and a rude attitude (Cheryl) it is been over a month and we are still trying to get our money back. If you are willing to take the risk and deal with this team...go for it but I wouldn't recommend it unless you don't care spending extra time to get things right if something goes wrong because they don't take ownership of their mistakes. More

Jim Driskell is very helpful. The service department on the other hand I can not say that. I purchased a 2007 Honda Civic and in the agreement they would replace the battery(corroded posts) and battery cab the other hand I can not say that. I purchased a 2007 Honda Civic and in the agreement they would replace the battery(corroded posts) and battery cables(due to corrosion getting into the cables). I brought the car in to have this done and came back a following day to pick it up. It was raining so I did not check under the hood till later. I found they had only replaced the battery. Second time in now to fix the cables. My wife takes it in and they just cut the ends off and replace those. So now the factory post covers do not fit and all the red no-ox all over the battery looks like crap. So now after a few weeks mehdi daruwala sends me an email wanting me to fill out a survey on Grubbs. Which I did and with all the negative things I said in the survey you would think with him being a GM I would here something back. NOPE. I heard from my salesman Jim Driskell and he is working with me to get the issue fixed. But as far as mgmt and the service department I would not recommend them at all. More