Grubbs Nissan

Awesome!! First of all I would like to give KEVIN NOWAK, JOHNNY ROMERO AND DANIEL in FINANCE a double 2 thumbs up for a great service and for making our trip th First of all I would like to give KEVIN NOWAK, JOHNNY ROMERO AND DANIEL in FINANCE a double 2 thumbs up for a great service and for making our trip there successful. They all are great people. Kevin kept in touch with me from day 1 when they received my Geico true car inquiry online. He emailed and spoke on the phone. Kevin did not give up on us. Johnny was a great person and also didn't give up on us in getting what we wanted. Daniel in finance worked hard to try n get us financed as well. We also met Mr. GRUBB and he was a very nice person who adored our son Keanu. Hope we can meet again one day. More

STEVE-ask for him! STEVE was by far the best car salesman I had ever come across. He is genuine, straightforward and to the point. He will not waste your time and will h STEVE was by far the best car salesman I had ever come across. He is genuine, straightforward and to the point. He will not waste your time and will happily work hard to get you what you want at a price you can afford. I am blown away at his people skills and just how hospitable he made the experience for me. I will definitely tell my friends and family and everyone else I come into contact with. Remember ASK for Steve. You WONT be disappointed. He really does care. More

The absolute worst dealership to every do business with. During the beginning stages of researching and asking questions about a 2008 F250 that I was very interested in, the sales man I was working with (Zul During the beginning stages of researching and asking questions about a 2008 F250 that I was very interested in, the sales man I was working with (Zulu) was great to work with. Very responsive and honest. But as soon as it came time to negotiate price I was immediately transferred to the Pre-Owned Sales Manager (JR Ali), and the whole "buying a car" experience really went sour. Customer service was horrible. I was given ultimatums. There was no desire to want to educate me with the entire process. Oh yeah, this is my first time buying a vehicle and I made sure to let everyone know who I was in contact with so extra attention could be given. Well anyways, we finally agreed on a price (verbally-because I live in MO and the dealership is in TX) and everything was good to go. Just iron out details and plan accordingly for me to fly down to get vehicle some time in the near future. Well not so much. The verbal agreement happened late afternoon on Friday, while I was still at work, and I told my sales rep and the sales manager that I needed to wait till I was finished with work, get home to discuss everything with my wife and then try looking at flights to get there sometime on Sunday. Saturday was out of the question because flights were full and the only flights I could get wouldn't get me to TX till around the time they closed. Little did I know that dealerships are closed on Sundays. With all of that being brought to the employees at Grubbs Nissan's attention I was given an ultimatum that I either find a way to get there in roughly 24 hours from the time that we verbally agree upon a contract or I risk losing the truck. I contacted the General Manager of Sales at Grubbs (Edwardo Jordan) and left him a detailed message around morning time on Saturday and never heard back from him. Needless to say my sales rep texted me around dinner time on Saturday saying that, "the truck got sold early afternoon...maybe this wasn't written in your karma after all!!!!". Just pure filth. I really can't say enough bad things about this dealership to deter future buyers from ever buying from Grubbs. On top of this, I tried finding out information about warranties offered through Nissan and could never get a hold of ANYONE! Left two messages after speaking to a receptionist who had the worst customer service. I am really thinking about contacting my lawyer to see if it would be worth suing this dealership over the fact that we had a verbal agreement in place and they owe me a similar truck for the same amount that was agreed upon. ***I forgot to mention a very important part of this entire process which is that I gave my credit card information to the sales rep so that the dealership could run the card for a deposit amount so no one else could purchase the vehicle*** More

Great Dealership I bought a new 2015 Xterra from Johnny Romero. It was a great experience. This is my second Xterra bought from Grubbs. I like the dealership: sal I bought a new 2015 Xterra from Johnny Romero. It was a great experience. This is my second Xterra bought from Grubbs. I like the dealership: sales & service. Finance can be slow if they are extremely busy. I was there on a Wed. after lunch, and the place was backed up. More

Simple oil change took +4 hours I've had my Nissan rogue for 2 years now and use this dealership for our maintenance plan (including oil changes, tire rotation, etc ) and I was alwa I've had my Nissan rogue for 2 years now and use this dealership for our maintenance plan (including oil changes, tire rotation, etc ) and I was always told that service on vehicles works on a first come first served basis. However today I came in was told there'd be a 2 - 2 and a half hour wait because of appointments. First time I heard that appointments existed but I understood. The lady, Ashley Zuniga, told us she would frequently update us and everything. She gave a nice speech and made it seem like we'd get the best customer care. That was not the case. 3 hours passed with me occasionally making eye contact and her just ignoring me when she walked by. After noticing my car had still not been touched after 3 hours I had to ask her how much longer I had to wait. She told me we were the second car in line to go to the shop and she will let us know as soon as it entered the shop. She never informed us. We were sitting in the garage the whole time so that we could update ourselves. Overall it took +4 hours. On a weekday even More

The best car buying experience I have ever had. Our salesman Charles Back was a delight to work with. He was straight forward and honest about what he could and could not deliver based upon my situa Our salesman Charles Back was a delight to work with. He was straight forward and honest about what he could and could not deliver based upon my situation. Charles is very engaging and personable. He was never pushy and came through with a great deal. My wife and I are very happy with our new 2015 Rogue SV and I will be buying from him again in the future. Jose in the finance department was excellent as well. As you know the finance portion of the car buying experience is usually the boring and tedious part. My wife and I did have to wait for about 30 or 45 minutes before we began signing papers, but that's normal as far as I'm concerned. Once we sat down with Jose, he clearly explained all the warranty options and other add-ons typically offered by finance. I declined any additional coverage, but unlike other experiences Jose did not badger me into buying more nor did he try to guilt me into getting extra coverage. That is not to say he didn't make a second attempt at selling me the extras, but I didn't feel pressured at all. It should also be mentioned that despite being short-handed in the finance dept that day, Jose never had any moments of frustration that is typical when you are overwhelmed with customers. I could see at least one other worker that refused to make eye contact with customers or attempt to help Jose sign the new business. Thank you Jose and I hope your family members broken leg heals up so they can get back on the soccer field. More

Bait and Switch at it's best Grubbs advertised a Nissan Juke for $19917 and the price was confirmed by the salesman during the test drive. Upon trying to complete a cash deal was Grubbs advertised a Nissan Juke for $19917 and the price was confirmed by the salesman during the test drive. Upon trying to complete a cash deal was informed that the internet price had fine print that may not include all dealer add ons which amounted to an additional $5569. When confronted about the prices on the internet they stated it was a mistake. I have filed complaints with the FTC and it's Ruse Control Initiative, the attorney general of Texas and TDMV. More