Grubbs Nissan
Bedford, TX
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 974 reviews
New Car Salesman So I received a voucher in the mail to trade in my car, and I said why not, I had the pleasure to meet with Keith Eason (salesman) I must say this w So I received a voucher in the mail to trade in my car, and I said why not, I had the pleasure to meet with Keith Eason (salesman) I must say this was the best experience I've ever had with a dealership, thank to Keith, he was such gentleman, open doors, very easy to work with, no pressure. and verrry patient, Keith is Awesome!!! More
Prepare to be entertained Kheim and Keith were great salesmen! They were knowledgeable about the vehicles I was looking for and gave me the push I needed to make a decision abo Kheim and Keith were great salesmen! They were knowledgeable about the vehicles I was looking for and gave me the push I needed to make a decision about buying a car. Kheim's sense of humor and Keith's eagerness to help made the process enjoyable! More
Awesome I absolutely love this dealership. Keith Eason worked with us to find the perfect vehicle and he was soooo patient. I absolutely love my 2015 Nissan I absolutely love this dealership. Keith Eason worked with us to find the perfect vehicle and he was soooo patient. I absolutely love my 2015 Nissan Murano Platinum Edition and so very happy I went to visit this dealership. More
Disrespect to Disabled Veteran by James First I was approved through Yes Credit and told to go to Grubbs NIssan. A rep emailed me and told me that he would be working with me his name was Az First I was approved through Yes Credit and told to go to Grubbs NIssan. A rep emailed me and told me that he would be working with me his name was Aziz. i advised him that i was working through Yes Credit he said that i would still need to fill out a application there. So I did he came back and said that without a co-signer or a good down payment that there was nothing that they could do for me. Remember that Yes Credit said that I was approved for a payment of up to $920 a month. So I called Yes Credit again to ask them how the program worked. They told me to go back in and talk to a certain manager. So I decided to go in person and was told to go talk to James the used car sales manager. He tried to pair me with Aziz again and I advised him that I had not got a good feeling from him. James then put me with Ernest who was great through the complete issue. I explained what I was looking for and that I would be trading my truck that was having the transmission rebuilt. James came back with a trade valve without seeing or test driving my truck of $17,000 and they showed me the Pathfinder that I had found on line. I liked it so we made the deal i went to finance and signed the paper work almost even drove off the lot with it that night but since they didnt have my truck I had to wait. I got my truck back Monday and took it to them. Granted its a Dodge Ram 2500 HD Quad Cab. James came out took pictures and kept saying that it was the biggest truck he had seen and that he had driven and that he was really scared to drive it in the parking lot. then keep saying that the transmission did not feel right no him even through he made sure to keep asking if it should drive like this. Told me that he did not understand diesel HD models. But he keep saying that the transmission was bad and that it was not worth the $17,000 and no deal. So I left that night. The next morning I took the truck straight to Apple Automotive in Euless and had Apple test drive it. Apple said that it shifted fine and that there was nothing wrong with it. So then i drove it to Don Davis Nissan and talked to Tony there. I explained to Tony what happened at Grubbs and he came back and said that they would like to see truck so i should them and gave him the keys. Tony came back with the numbers and off they made will decided that we had a deal and I bought a Brand New 2017.5 Nissan Rogue from Tony at Don Davis Nissan. After all the paper work was done and Tony and the Finance Manager where standing outside going over my Rogue James form Grubbs called me and told me that i could bring truck back in and he could go over it and again and I told him that after the way he had treated me that the sale was off and that I was in the process of buying one somewhere else. He keep trying to push and talk me into going back to Grubbs Nissan. I keep trying to explain to him that I was no longer interested and he keep trying to push and was very rude. I even explained to James that he was dealing with a Disabled Veteran with Bipolar and PTSD issues and that he was upsetting me and he just keep on and on. I had to end up just hanging up on him. Whats even funnier is that my wife says that her ex-husband years ago had got thrown out of the same dealership cause of them trying to do him wrong too. Seems like poor customer service has not changed there. More
Complete Misrepresentation - on all fronts Sales person I worked with at this dealership completely misrepresented the 2012 Armada I went to inspect. A vehicle he told me that was owned by the Sales person I worked with at this dealership completely misrepresented the 2012 Armada I went to inspect. A vehicle he told me that was owned by the dealership-owner, himself. I flew in from Kansas City to purchase the SUV with only 21,000 miles, that sales person said was in excellent condition. I was very specific. I don't want to see a door ding, a scratch - anything at all. I am very particular (relayed many times to the salesperson), and he assured me that the vehicle was in fantastic shape. I was also pinning my reliance on the condition on the fact that, hey, this is the owner of the dealership's car! It should be perfect... Prior to arriving, they wanted to charge me additional for tinting (already completed and not included in advertised price) and some kind of bio-clean... together, another charge of almost $1000 - added onto the price advertised. I should have been wary right then... Upon arriving, every bit of trim on the vehicle was corroded, with pockmarks and discoloration due to some unknown cause - possibly salt from Colorado where he had it titled. There were also scratches most of the way down the passenger side. The only photos they had sent me to that point, since the car was a new listing, were the salesperson's phone photos of the car with poor resolution. When I pointed out the obvious problems with the chrome trim/wheels, I was told that he thought 'it looked good for its age', but he then reversed and said that it was priced for the adverse condition. The scratches he said 'could be buffed out'; then, why weren't they just buffed out!? What a load of... Manager tried to help, but the corroded, chrome trim and wheels needing replacement were appx $4500 for the parts alone, not including labor. He tried to explain to me that I was still getting a good deal if they just added these part's costs to the vehicles advertised price. Thanks, but no thanks. They even offered another vehicle that was similar and on their lot. But, they would not even provide me any pricing information until I drove it!??? Please know however. I was very nice/patient, but firm, the entire time. I was just really, really disappointed. No offer of ride to/from the airport, soda/water.... anything.... after I spent almost $400 to get there in flight and overnight hotel, just to be severely let down. Then, I had to purchase the additional flight back at almost $300. Total of $700 and two of my days - wasted! My opinion: This dealership should have specific people who handle internet sales on used cars/trucks with out-of-town buyers and vehicles purchased for delivery out of state w/o an inspection. These persons should have impeccable honesty and be absolutely forthright - with detailed pictures of the shortcomings as well as the good. More
Keith is awesome to work with It is a great experience working with Keith to get our next car. He is very warm, courteous, and listens well to our questions and concerns. He made t It is a great experience working with Keith to get our next car. He is very warm, courteous, and listens well to our questions and concerns. He made the car buying experience more enjoyable for us and we truly appreciate that! We would not hesitate at all to recommend Keith to our family and friends! More
Very easy and awesome Kieth waz very nice and helped me lot. So did all the staff. I really didn't do much but sit sign and had a new vehicle. Love this place. Keith best Kieth waz very nice and helped me lot. So did all the staff. I really didn't do much but sit sign and had a new vehicle. Love this place. Keith best of luck too you. More
Very impressed Our first contact at your dealership was with Chris King. His professionalism, sense of humor and personality are definitely an asset to your dealersh Our first contact at your dealership was with Chris King. His professionalism, sense of humor and personality are definitely an asset to your dealership. I will not hesitate to recommend Chris and Grubbs dealership to friends and family. Thank you Chris for finding us our perfect car. More
One of the best salesman ever No words can express the good moments to work with him. I would recommend to anyone to know him to have an amazing experience every times. No words can express the good moments to work with him. I would recommend to anyone to know him to have an amazing experience every times. More
Pat Skaggs is an excellent member of the Grubbs team. Pat Skaggs was great to work with. No pressure. Was very satisfied with the service provided and I left feeling as if I got a great deal. Pat Skaggs was great to work with. No pressure. Was very satisfied with the service provided and I left feeling as if I got a great deal. More