Grubbs Nissan
Bedford, TX
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Excellent Customer serv Both Jay and Ryan were very nice and help me get a new car instead of a used car I really appreciate all that both the gentleman did for me. They we Both Jay and Ryan were very nice and help me get a new car instead of a used car I really appreciate all that both the gentleman did for me. They were very honest and nice and may me very confrontable . Even though I was there for a while it was worth the wait.....Thanks guys More
Read the fine print and know what your signing I bought a Nissan Rogue S in February at which time the salesman (Raghu Manickam) and the sales manager (can't remember his name) told me. If you buy I bought a Nissan Rogue S in February at which time the salesman (Raghu Manickam) and the sales manager (can't remember his name) told me. If you buy today we will throw in a free maintenance plan for as long as your finance agreement and free car wash and detail service "just come on by". Well today I went by for a car wash and detail and found out both the sales manager and Raghu are no longer there. And the service department tells me they have no control over what sales told me back in February and I do not have car wash and detail on my deal but if I wanted they could wash it and do a light vacuum. I said ok so they washed it but did not vacuum. I was also told my maintenance plan is basic and covers 2 oil changes and tire rotations only for 3 years. This is not what I was told and I wish they would have put that in writing when I took the deal. I also looked at my sales contract to try and figure out if they wrote that on any of the paper and noticed not only did they put me in for 3 years for only 2 oil changes per year and 2 tire rotations they charged me $ 1,343.00 for the maintenance plan which the sales manager and salesman told me was "thrown in" to make good if I bought that day. I see why both individuals I dealt with are no longer there. I wish I would have paid more attention when I signed the finance agreement with Tu Nguyen over in finance. Because he started telling me I would have a maintenance agreement but it would raise my payments. I told him nope, sales manager is throwing it in for free to make the sale. He called over to sales and spoke to the manager and said ok but it will only cover the basic. I said ok since it was free. So I am out $ 1,343.00 for what ? Oil and tire rotations ? This was a rush deal on the sales part and its my fault I did not look at the finance agreement before I signed it. See I'm old school and I would like to believe people are good on their word. Guess not so because they want to charge me this crazy amount, I will not buy anything else from them. I will get my oil changes and tire rotations because I bought the farm. More
An honest dealer with exceptional knowledge in car buying. My fiancé and I made it to the dealership after work and it was hot. I was met in the Parking by Jay Cousin and he offered water and told us to come i My fiancé and I made it to the dealership after work and it was hot. I was met in the Parking by Jay Cousin and he offered water and told us to come in and let’s discuss budget and pricing. He listened to us and did not try to just sell us any car on the lot. Jay ended up making a better deal for a car that was better than the one we originally came there for. We can not Appreciate his knowledge and professionalism enough. Oh and I almost forgot he got us in the car with no money down..... for a first time car buyer! More
The worse, stay away Recently leased a 2018 Nissan Sentra from Grubbs. My wife who is the primary driver said the USB port was not working. I tried another charging cable Recently leased a 2018 Nissan Sentra from Grubbs. My wife who is the primary driver said the USB port was not working. I tried another charging cable and validated the USB was not working properly. I was thinking this was a non issue to take it in as it is still under warranty. WRONG!!!! Service person comes back after having the car for about an hour and states that we damaged the port, shows me a photo of the internals of the USB port and said due to our neglect this would not be covered under the warranty. Oh and by the way the part to replace is about $400. I declined the repairs, one because of the rediculous repair price but two, WE DID NOT DAMAGE THE PORT!!! We are being accused of neglect. Doesn't matter if we didn't they are refusing to cover the issue under the manufacturers warranty. I should have used my better judgement from my past experience with Grubbs not to go back there, shame on me. How can they determine if this was neglect on our part vs faulty part? They can't! The car has less than 700 miles, we have had the car less than a month. My fault for staying with this dealership, but I have learned my lesson. I have three years of this type of service (xx), but then after that I am done. The least that I can do, is tell others to stay clear of Grubbs Nissan or any other Grubbs dealership for that matter. Customer service is lousy, no intention of trying to retain customer or show good faith in customers when they tell them what happened to the vehicle is in fact what happened. We have been Nissan owners for nearly 20 years, purchased/leased over 6 nissans in that time. But this is it for me, no more Nissans, no more Nissan dealerships. If I could leave a zero star or leave a negative number rating, I would. More
Professional And courteous I purchased a Nissan Titan on Saturday. I am highly satisfied with my purchase experience. From start to finish this was one of the best vehicle purch I purchased a Nissan Titan on Saturday. I am highly satisfied with my purchase experience. From start to finish this was one of the best vehicle purchases I have been apart of. My salesman Robert was top notch. Thank you Grubbs Nissan. More
Legendary Buy Just bought a legendary car from them. Javier in the used car department jumped through hoops to get me the deal I wanted. Thanks again Javier and the Just bought a legendary car from them. Javier in the used car department jumped through hoops to get me the deal I wanted. Thanks again Javier and the used sales car staff. More
Fabian Medua I recommend going to Marian Spencer for service. She’s great at what she does answers every questions needed. I was satisfied as a first time car buye I recommend going to Marian Spencer for service. She’s great at what she does answers every questions needed. I was satisfied as a first time car buyer and glad she assisted me with getting the car I wanted. More
Sales experience Javier was professional and courteous! We appreciate d his help and expertise! He tried very hard on the transaction and was always upbeat. Than Javier was professional and courteous! We appreciate d his help and expertise! He tried very hard on the transaction and was always upbeat. Thanks Javier! More
First Car buy a breeze!! Felt like he was not trying to sale me a car but help me find a vehicle to fit my needs. Walked me through the entire process. Highly recommend! Felt like he was not trying to sale me a car but help me find a vehicle to fit my needs. Walked me through the entire process. Highly recommend! More
THEY ARE THE BEST!!!! I am a single mom of three and first time at getting a finance car, so I was so nervous and had anxiety when I got there. I thought they were gonna de I am a single mom of three and first time at getting a finance car, so I was so nervous and had anxiety when I got there. I thought they were gonna deny me and I would be stuck with a crappy small dealer that gets your for your money. Javier called me and said I can help you come see me today so I took that chance and it was the best decision I made! He knew exactly what was best for me. He did not try getting more money by getting me a crazy expinsive car. They all were so friendly and amazing! Javier got me my car. Mike in finance was awesome and fast at the paperwork. Lisa was so nice and helped with my insurnce. I couldn’t be more happier. More