Grubbs Nissan

very efficient Very friendly and accommodate staff helpful with my appointment for oil change and any other needs and my vehicle was ready and also pleasant car wash Very friendly and accommodate staff helpful with my appointment for oil change and any other needs and my vehicle was ready and also pleasant car wash More

Excellent customer reps Everyone I encountered, whether involved with servicing my vehicle or not, were professional and courteous. Great staff and facilities. Excellent loca Everyone I encountered, whether involved with servicing my vehicle or not, were professional and courteous. Great staff and facilities. Excellent location near my home in Euless. More

Consistently excellent We have purchased and leased vehicles from Grubbs Nissan for 30 years and will continue to do so. The service department is excellent in every respect We have purchased and leased vehicles from Grubbs Nissan for 30 years and will continue to do so. The service department is excellent in every respect. Their level of customer service surpasses expectations. It is clearly evident that they care about their customers. More

They make it hard to buy a vehicle. My wife had recently totaled her vehicle and our insurance company supplied a rental car that was due to return on 8/26/19 so it was urgent that I fou My wife had recently totaled her vehicle and our insurance company supplied a rental car that was due to return on 8/26/19 so it was urgent that I found a replacement. I live in Kansas City and older vehicles tend to rust quikly from the treatment we put on our roads during the winter months. So I was looking for a 2013-14 Yukon or Tahoe in Texas because I know they are rust free. I found a Yukon on Grubbs website and called and spoke with a lady named Donna and requested additional pics of undercarriage to ensure there was no rust. Donna gave me a number to a guy named Brian to ask him for pics. I called and left him a message and recieved no call back. I called back the next day after I didn't here from her and she did not return my call. The next day a man named Kevin reached out to me and he was very helpful. I requested multiple pictures of engine compartment and the undercarriage of the vehicle and Kevin sent them in no time. Once I knew the vehicle was what I was looking for he turned me over to Keith Wilde and said he would call me asap. That was on Thursday and I still have not heard from Keith in 4 bussiness days. I called Friday and spoke to a guy named Charles I believe and asked to speak to the GM but he denied my request and said Keth would call me back. I told him I've been waiting on Keith for a couple days and already had no faith in him calling me back but still would not put me through to the GM. I'm not sure what Keith does there but I do know that he cost Grubbs Nissan the sale of a vehicle I was very interested in. The whole experience in trying to buy a vehicle from Grubbs was horrible, except for Kevin that guy rocked! I bought a Tahoe elsewhere. More

Great service rep I did not have an appointment. My airbag indicator light was staying on. I was at the dealership quite awhile. During the time that i was at the de I did not have an appointment. My airbag indicator light was staying on. I was at the dealership quite awhile. During the time that i was at the dealership the service rep Dustin did a great job providing ongoing feedback and updates on the status of my vehicle without me having to chase after the status myself. More

Repairs and new tires and brakes Chad was friendly and helpful. Work was done in a timely manner. Rental car was most convenient. Pricing compared favorably with other companies in th Chad was friendly and helpful. Work was done in a timely manner. Rental car was most convenient. Pricing compared favorably with other companies in the area. More

Review Very outstanding customer service. Excellent communication between service advisors and customer. Provided professional advice with accurate informati Very outstanding customer service. Excellent communication between service advisors and customer. Provided professional advice with accurate information of vehicle. Although against policy provided a rental vehicle which was very much appreciated. More

Very happy! Best customer service ever! The service department employees were very helpful and super friendly, made everything easy for me, from checking my car i Best customer service ever! The service department employees were very helpful and super friendly, made everything easy for me, from checking my car in, to getting a rental and picking up my car. Front beginning to the end, I left Grubbs Nissan very happy!! More

Best service good explanation Appreciate the way they treated me and the way they worked on my car fast and I was out in no time I will recommend anybody to this Dealer ship Appreciate the way they treated me and the way they worked on my car fast and I was out in no time I will recommend anybody to this Dealer ship More

My 2018 Rogue Great customer oriented service from beginning, George Hayden to Chad Caulkins. I never look forward to bringing my car in for service, but they make Great customer oriented service from beginning, George Hayden to Chad Caulkins. I never look forward to bringing my car in for service, but they make it easy. More