Grubbs Nissan

Great service overall. Need to check the exterior mirrors if car is washed. Mine were bumped out and I didn’t notice until I was on the highway. if car is washed. Mine were bumped out and I didn’t notice until I was on the highway. More

Chad Calkins went above and beyond for me today!! A+ service. I will be returning and referring my friends to him. 👍🏼Good service and quality! service. I will be returning and referring my friends to him. 👍🏼Good service and quality! More

Maintenance is the worst!!! Earlier this year, when they changed my car’s oil, and after couple of days I started noticing oil marks in my garage and the oil light started blinking, it turned out that the m changed my car’s oil, and after couple of days I started noticing oil marks in my garage and the oil light started blinking, it turned out that the maintenance guy did not even securely lock the oil drain valve. To make it worse, from another maintenance visit, i just found a wrench left inside the hood of my car after hearing all those noises while driving, well Nissan Grubbs, Bedford did it again since they are the only ones that work under my car’s hood. Would never recommend such a place and definitely need another service location! Carelessness is all over!!! More

This is a dealership that goes above and beyond in their servicing department. The availability and ease of rental vehicles is also appreciated. Also over the past year I was pleased to learn that they als servicing department. The availability and ease of rental vehicles is also appreciated. Also over the past year I was pleased to learn that they also have a top notch parts department. Christina and her associate are extremely efficient in navigating the parts procurement process. I would recommend Grubbs Nissan to anyone. Thanks again for a job well done! More

I really like the customer service was great, 1 thing was they over charge me, I have a Nissan Juke 2012 and took it for oil change. They charge 49.99 without my 10 dollars coupon, at the end of transaction they over charge me, I have a Nissan Juke 2012 and took it for oil change. They charge 49.99 without my 10 dollars coupon, at the end of transaction they added back 10.00 fee which it was back for 48.02 don't make sense. So i will call back to have 10 dollars refunded back. Thank you Sandra Garcia More

I received excellent service. I had a very short window of time, before travelling, to get my car serviced. I went in without an appointment and had no problems. of time, before travelling, to get my car serviced. I went in without an appointment and had no problems. More

I’m not usually the type to complain because I work in I’m not usually the type to complain because I work in the customer service industry so with that being said, I don’t like making bad reviews but I’m not usually the type to complain because I work in the customer service industry so with that being said, I don’t like making bad reviews but I couldn’t let this one go. I don’t like people messing with my money or wasting my time. Let me start by saying I am satisfied with my salesperson Kaye, she was amazing the entire time of my car purchase. I am highly upset with how unprofessional the finance team is ran by this dealership. I had purchase my vehicle end of March 2020 and also bought extended warranty through Grubbs with a 60 day timeframe to cancel. I had cancel that warranty May 9, 2020. JEREMY, the so called finance manager, is the one I have an issue with. He told me it would take 8-10 weeks for the cancellation/refund to process. Okay, I’m fine with that. I wait until about 10 weeks later to call my lien holder and they said they’ve never received anything. I’m a little confused now so I gave Grubbs finance dept a call and left a voicemail. NO ONE ever answers. I press 0 to get a hold of a live person and all I get is the run around from them. It seems like the only voicemail I can get through to is a person name Thuy at the finance dept. I left voicemails and never once received a call back. I called one early morning and Thuy picked up and he did not help me at all. He just told me to wait 10-12 weeks and check my next statement and to ask for Jeremy next time. Wow. Another useless person getting paid for no reason. He could’ve at least looked into my paperwork and see where the process was at. Not once did Jeremy personally reached out to me to keep me updated. I reached out to Kaye and she’s been more than helpful with this nightmare. I’m constantly calling to get an update and no one can give me a straight answer. I would have personally went to the dealership to get an answer but my family and I moved to a different state due to military orders. Fast forward SEPTEMBER 2020, I had my husband call the dealership this time and as soon as he got off the phone, I get a phone call from someone at the dealership saying my warranty was never canceled and they’ll expedite the process. What do you mean EXPEDITE???! ITS BEEN 4 MONTHS! I’m completely aggravated now! What in the xxxxing world has Jeremy been doing if he’s not doing his job?! He doesn’t have a single ounce of decency or respect to reach out to me to let me know he xxxxed up. Throw the whole xxxx finance dept away and get yourself new employees. I would never do business with this place again or recommend this dealership to anyone. Do yourself a favor and save your money, time, and a headache!!! More

I took my vehicle in to have my tires rotated. As usual, the customer service from Donny was excellent! And the service was quick. I am always treated friendly and professionally. Thank you Donny and Grubbs the customer service from Donny was excellent! And the service was quick. I am always treated friendly and professionally. Thank you Donny and Grubbs Nissan! More

Jon Tucker is the BEST advisor at Grubbs Nissan service center. Have bought 2 cars from Grubbs and have been a customer since 2012 and he by far is the best advisor I have ever dealt with. Very knowledgeab center. Have bought 2 cars from Grubbs and have been a customer since 2012 and he by far is the best advisor I have ever dealt with. Very knowledgeable and helpful. His communication was excellent with my cars progress and dealing with my insurance company. I will go through him from this point on. He should definitely be recognized for his work and dedication to his customers. He is a HUGE asset to y’all’s company. More

Fast check in, friendly service agents throughout every step, in my experience always quality service. My go to for authorized, guaranteed work done on my cars step, in my experience always quality service. My go to for authorized, guaranteed work done on my cars More