Grubbs Kia of Wichita Falls - Service Center

It was a good experience. Tommy was very professional and courteous as well as the rest of the staff. Tommy was very professional and courteous as well as the rest of the staff. More

Tim Brillhart made our experience! From the moment we started our buying process until we signed the paperwork our experience was top notch. He assisted us after the purchase and has From the moment we started our buying process until we signed the paperwork our experience was top notch. He assisted us after the purchase and has stayed in contact with us. Thank you KIA. More

The staff was very helpful and got us in and out same day. I will definitely be coming back to them. They kept us updated on my car. day. I will definitely be coming back to them. They kept us updated on my car. More

Appointment was on time…Estimated time for accomplishing Re-calls was in a timely manner… Re-calls was in a timely manner… More

We received great service and everyone was very friendly. The lady checking us in was ver nice and explained everything about the service to us. The lady checking us in was ver nice and explained everything about the service to us. More

I was told I would be contacted when the parts came in for my Sorento, a week later I called for an updated and I was transferred to my service rep, I left a message and waited for a call back. I called a for my Sorento, a week later I called for an updated and I was transferred to my service rep, I left a message and waited for a call back. I called again a few days later and the same thing. I left another message and no call back. Now we are another week and I called again. This time I asked if the parts to my vehicle had come in. The lady that answered the phone informed me that the last part had come in on Friday. I asked if I could speak to someone else to schedule a time to come in since I can't get ahold of my rep. I was transferred and got another voicemail. I left a message and nothing. It is now going to be Friday again and nothing! No returned phone call and all the parts have been in for a week now. More

Tom was great and thorough. He made the experience seamless . Great customer service shown here He made the experience seamless . Great customer service shown here More

I was told my issue was covered by warranty. A few weeks later I was sent a text that it was not covered and would I please come in and pay. I did because that’s the Golden Rule and I’m a Christ A few weeks later I was sent a text that it was not covered and would I please come in and pay. I did because that’s the Golden Rule and I’m a Christian. #notprofessional More

Thank you, Foundation, for the oil change and getting my recalls taken care of!! Job Well Done!!! recalls taken care of!! Job Well Done!!! More

Brandi was so helpful in helping me select my vehicle. She explained all the items that my car could do. First oil check and tire rotation was done quickly and am very impressed with all the people workin She explained all the items that my car could do. First oil check and tire rotation was done quickly and am very impressed with all the people working there! More