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Grubbs Acura
Grapevine, TX
118 Reviews
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Showing 118 reviews
January 21, 2023
I will state the Pros first: Nice dealership, easy to get in an out; wide open space when you walk in there is an admin to greet you. Snacks and drinks for customers. Clean bathrooms. We were immediately gr in an out; wide open space when you walk in there is an admin to greet you. Snacks and drinks for customers. Clean bathrooms. We were immediately greeted by Michael; super engergetic, friendly salesman. We saw an Acura MDX online, a specific color we wanted, but apparently it sold prior to us getting there. They had us drive one other brand but we drove the Acura's the most for some reason. We ended up with the Silver Acura MDX; hate the color, but it was the only one with all the perks (lane asst., etc.) on it. We had two trade ins, one we drove in and the other Grubbs had to pick up from our home, so that was nice of them. We arrived early-mid afternoon Memorial Day, May 2022. We had much back and forth as we had two trade ins and wanted to get a fair price on them. By this time, we were working with two gentlemen, I guess one was the supv. They kept us late until my husband's blood sugar dropped low, we stated were were going to have to leave but you could tell they wanted to make the sale & they brought him some high carb snacks. We were grateful for the snacks but then his blood sugar went up high. We were both worn out, and I guess that is the tactic to make the deal. We did not get home until after 10pm. I don't like the car and am looking at trading it. I don't like the color, and the integrated systems especially CarPlay. When plugging in the phone, it never ever works consistently even after multiple resets. The cars suspension is awful; I never drive fast when turning corners as I am afraid, I will make it roll. If you make sudden moves, it has this rocking motion. The worst two things about this buy are we are not happy with the car (all the things I previously mentioned) and also the fact that it took almost 9 mths to get our plates! I had to call for two paper plates and make trips to Grapevine from W.Ft. Worth for two additional paper plates that expired. I inquired in person twice why was it taking so long and got no answers. The admins up front don't know anything unfortunately. I was told on two occasions Accounting would return my call and they never did. On another call, I spoke with a salesperson and he said he would find out what was going on with my plates and he never returned my call. I called multiple times, but no action until I called the corporate office. Very sad. They took our handicap plates when we sold the vehicle and apparently, they were not supposed to do that. I cannot see us ever buying a car from them ever again. More
by Gina
Employees Worked With
Michael Deleo
December 29, 2022
Terrible People! My salesperson, I believe his name is Demarcus Jones, was friendly until I explained to him that I wasn’t comfortable with the monthly payments. He w My salesperson, I believe his name is Demarcus Jones, was friendly until I explained to him that I wasn’t comfortable with the monthly payments. He went back and forth with me and brought over Salesperson Eric and Sales Manager Al. His demeanor changed and he appeared to be annoyed with my hesitation to spend such a large amount per month. Eric came over to talk to me with the same deal as Demarcus. I explained the same concerns to him. He was a bit rude and said “20$ really makes that much difference to you”. I said yes, I am a single mom. I’m taking care of my 2 kids on my own, every penny matters. He then tells me that he has 3 kids that he raised on his own. I don’t know why he felt the need to tell me that, it was very condescending and confrontational. I explained very clearly that if my issue was the sales price, then I would look for a car with a lower sales price. I was ready to leave and go elsewhere. Al came over to talk to me. He made some changes on the deal. He listened to me and appeared to be understanding to my situation and didn’t treat me the way the other 2 did. I greatly appreciated that! We were able to come to an agreement. Demarcus came back over with paperwork, I signed them all, he seemed rushed. I told him I had a couple of things I needed to get out of my trade in vehicle.. he sighed heavily. He sighed heavily! Just incredibly rude! I went up to finance and spoke to a gentleman who’s name I can’t recall, but he was so very nice! Explained everything to me and chatted with my 2 boys who were with me. I then go down to find Demarcus to get my new vehicle and I reminded him I need to get my things from my old car. Again, he was annoyed. He had the keyfob to vehicle I had just purchased and had it running. It was very cold outside but we all piled in to drive over to the service area to get a picture. He handed me the 1 keyfob. I asked about the 2nd keyfob and he said he couldn’t find it. I said ok, well I will be bringing my car in to be detailed so will you please find it and have it ready for me. He said yes. I get home and turn off my car. I tried to lock it with the keyfob but it didn’t work. I thought it was the battery so I changed it. It still didn’t work. I called the dealership and spoke with Demarcus. He said “yea it didn’t work for me either. I had to touch it to THD button to start, did that not work for you?” I said, sir that’s not how a keyfob is intended to work. He says “yea sometimes they can be finicky, mine does that too”. I told him that I purchased a car with 2 working keyfob and he needed to make this right. He went to talk to his manager. He called me back and said someone would call me that evening or in the morning. He KNEW it didn’t work and didn’t say a word about it!! How is that ok?? Is that what you teach your sales people? Is that a standard at your dealership? I’m aware I didn’t spend $50-$60K but does that mean I get substandard customer service? Saturday 12/24, I received no phone call. Your dealership was open. I called! I spoke with the sales manager, who sent me to the service manager. He was very kind snd understood my frustration. He said he would get with the person who programs keyfob to get me a resolution. Today is Wednesday 12/28. I have not received a call from anyone. I called AGAIN! I spoke to someone in service who said their manager isn’t there and I would need to talk to the sales manager. He transferred me.. no answer! I left a message. I called back and asked to speak with you, I was transferred to the same voicemail. I’m beyond frustrated! I was deceived by your salesperson and have been passed around because no one cares to help me with the issue your dealership has caused. This has absolutely ruined my experience if getting into a car. I will never use your dealership again nor will I recommend you to anyone. I simply want what is right here. 2 working keyfobs. I’m at a loss on why that is such an issue. I’m not being unreasonable here. Demarcus calls me to argue about the keyfob working! NONE OF THE BUTTONS WORK! He tells me that this is coming out of his pocket! Seriously!?!? No returns calls with a resolution 6 days later! They've stopped answering my calls when they see my name pop up. They are SHADY! More
by KatherineP
Employees Worked With
Eric Glover, Al Lewis
December 20, 2022
Pay attention on the destination fee, it is already included in sticker, this showroom people are number one cheaters.. when they show estimate on paper they will again include destination fee of $1195 included in sticker, this showroom people are number one cheaters.. when they show estimate on paper they will again include destination fee of $1195 and Propack is normally $1195 from other showrooms but these guys added $2500 that is around $1300 more. Total of $2500 nicely they cheated, I noticed after bring car home, in the purchase order they won't show itemized/add ons.. only final price they mentioned as sale price and they asked me to give a check and take car on the same day before even loan approval, when bank person asked me to send the sticker on the car that time I noticed it. I went and asked sales person and their Manager "AI Lewis" in the showroom.. finally cheaters didn't agree to refund the double charged destination fee and extra propack money. How many they might have cheated so far, hoping at least this review will help few future buyers, See the attached images. More
by Dhanunjaya
Employees Worked With
Seth Levin, Al Lewis, David Zimlich
December 03, 2022
Very happy to work with Grubbs Toyota. I can't praise them enough for their approach and how they handled transaction. I worked with Rania and steve. I have purchase lot of vehicles in las I can't praise them enough for their approach and how they handled transaction. I worked with Rania and steve. I have purchase lot of vehicles in last few years, my experience was the best. Thank you More
by V Patel
Employees Worked With
RANIA M Abdelfattah, Richard Pool, Chris Salva
November 21, 2022
Pleasant experience! Our initial salesman was busy when we arrive but Walid stepped in and was very courteous and helped us throughout the process!! Our initial salesman was busy when we arrive but Walid stepped in and was very courteous and helped us throughout the process!! More
by jayden suarez
Employees Worked With
Walid Abou El Naga
October 21, 2022
The company took my money and quit responding to my emails, phone calls and text. I full paid for a car and they kept my money for weeks. Made me miss a couple days of work and lose out on insurance co emails, phone calls and text. I full paid for a car and they kept my money for weeks. Made me miss a couple days of work and lose out on insurance cost, interest on the 66k loan, and the endless hours dealing with a situation. They eventually admitted to selling my car to someone else with no explanation as to why. Took me a bit to get the money back and cleared to pay off the loan. Even before the sale, they were very dishonest, lied directly to you, and do some shady things to get the sale. I would reccomend finding anywhere else to go. I dealt with Rania (sales person), Tyrone Robinson (financial) and Eric Rea (manager). Very unsatisfied with all of them. More
by M_white02
Employees Worked With
RANIA M Abdelfattah, Eric Rea, Tyrone Robinson
October 04, 2022
Helped my daughter get a new car. Walid was our salesperson and did a fantastic job of guiding us through the process without adding any unwanted pressure. Overall I was very impresse Walid was our salesperson and did a fantastic job of guiding us through the process without adding any unwanted pressure. Overall I was very impressed with Grubbs Acura from start to finish. More
by Randy.lentz
Employees Worked With
Walid Abou El Naga, Tyrone Robinson
September 24, 2022
Do NOT purchase from Grubbs! Honda CRV from Walid Naga at Grubbs Acura. Initially went in after Walid set an initial appointment as the car had not been serviced when acquired by Honda CRV from Walid Naga at Grubbs Acura. Initially went in after Walid set an initial appointment as the car had not been serviced when acquired by dealership. Low tire pressure indicator was on at purchase and was still on after first service. Set second service and arrived at 7:45 AM to get it taken care of. I was told they would have to wait until 9:00 AM to ask a sales manager about the service and then told they would have to keep the car all day after to get into service even though I had an appointment. The workers are wonderful people but Walid should have ensured there were no additional problems with the vehicle after my initial service and performed the basic follow-up expected with large purchases. Instead I felt like a nuisance when I had to tell him the tire pressure light was still on. It turned out that my break pads and other thongs needed replaced. I don't believe that Walid ever took my car for service the first time because I never received a service update or estimate when I initially took it in. When I told Walid about the issues he sent me back to the service department after saying he would talk with a manager and that he had already essentially "done his part". I felt like a problem being passed off to Nathan in service who was very understanding of the situation and worked with me to see if there were other options to pursue on pricing. Nathan was patient and went well above his job by listening to my side of the situation and how it all appeared to me as a buyer. I had to call into work two days because when I would reach out for updates on the vehicle repairs I could not contact a live person. I tried calling and texting people who had assisted me and it took two days before Nathan reached out to me asking if I'd heard anything on the repairs before he found out for me that it had been ready for pickup. There was a lack of internal communication on the repair and I feel like Nathan had to pick up the slack. I ended up having to pay over 700 dollars on the repairs and had been told that I could do six months financing with no interest which proved untrue. Instead the best offer was 12 months with 25% APR for the repairs. Overall the whole situation has left a terrible impression of Grubbs on me, and others around me who have heard about the situation. More
by Oscarllopez
Employees Worked With
Walid Abou El Naga, Nathan Koelemay, Tyrone Robinson
