Grubbs Acura

My husband and I recently "purchased" a used Acura MDX from this dealership. We paid for the car in its entirety upfront with a personal check which was cashed within 24 hours of us writing it, and signed from this dealership. We paid for the car in its entirety upfront with a personal check which was cashed within 24 hours of us writing it, and signed all the paperwork. 3 weeks later, they let us know the repairs that were agreed upon were completed and they made an appointment for us to pick up the car. My husband arrives to find they auctioned the car off, the car for which we HAVE ALREADY PAID, signed all the paperwork, and added to our insurance in anticipation of taking possession of the vehicle at this appointment they set. But wait, they have a similar make/model that he can get for the same price that we've already paid. Then, suddenly, it's going to be just another 1k more. Then it's 2k more. After 3 hours of them continuing to mislead and promise they're going to "make it right," my husband informs them he wants a full refund now. Apparently, they can't make that happen. It will be 5-7 days because they have to talk to accounting. So they have had thousands of dollars for a month and we have neither the car nor our money back as of now. This is the most unprofessional and dishonest experience we have ever encountered while buying a vehicle. More

Friendly people but poor overall experience. Vehicle was not as clean as expected and then had BIG surprise when salesperson presented numbers which included $2495 up charge for “dealer fee” and Vehicle was not as clean as expected and then had BIG surprise when salesperson presented numbers which included $2495 up charge for “dealer fee” and another $2495 to activate the Acura certification. Totally bogus charges that added nearly $5K to the price listed on website! They eventually dropped price $3K and even offered another $1K reduction as I was heading out the door. Felt like very sleazy sales process and would never return to this dealership. BTW, bought a certified MDX from another DFW Acura dealer the next day for the price advertised on their website with no added dealer charges! More

High pressure salesmanship, add-on fees, constant numbers manipulation and fatigue made my experience less than satisfactory. After test driving a used 2019 Acura RDX, we started talking numbers. Along wi manipulation and fatigue made my experience less than satisfactory. After test driving a used 2019 Acura RDX, we started talking numbers. Along with the advertised price, I was shown an additional $2500 for "detailing" and $2500 for "CPO warranty". However, the listing said the warranty was "included". After stating I didn't want to pay the extra fees, they removed the "CPO" fee and said other dealers would charge for the "detailing" fee too. I expressed I didn’t want to pay the fees, and I wanted to look at another vehicle at a neighboring dealership with a higher trim package. They then added more pressure to keep me from leaving the showed me a fully loaded 2022 RDX and quoted me a price. Later they added fees on top of the price I was so burnt out from the multiple rounds of number crunching mind games, I reluctantly decided to move forward with the 2022 RDX. Add the additional pressure during the financing process, I was too exhausted to make sense of any of it. Assessing everything over the next few days, I essentially paid the advertised price for the 2022 plus an additional $2500-$3000. Moral of the story: don't feel pressured into making decisions on the spot. Walk out and think things over with a clear head. I will never do business this way again. More

Extremely bad customer service! Their employee, Fred Jones, created a scene in front of my elderly Dad when we were trying to buy an Acura Integra. His manager, Al Lewis approached Their employee, Fred Jones, created a scene in front of my elderly Dad when we were trying to buy an Acura Integra. His manager, Al Lewis approached and took me to one of the office rooms to address my concerns. He said he would call back, but never did. This experience and salesperson's attitude was extremely unacceptable so I wrote a personal letter to the GM, Jacob Taylor so they could investigate and improve their customer service. I sent a complaint letter via mail and email back in January 2023. I followed up with another email and phone calls this week; however, no response from anyone. Their website boasts about great customer service and business being family owned. The reality of the matter is contrary. Some may have had different experience, but mine was totally unacceptable. I don't know how much they care about their service, especially carrying a luxury brand like Acura, but never going back there nor recommending to my friends and family since I am a former combat veteran. One bad experience is too many since there are several other dealers with better services! Be careful how/where you do your business as this dealer is absolutely at the bottom of the barrel for me! I hope the the family generation that is managing this business looks into it and trains or takes actions on its employees, including management team who have no regard for their customers! Be careful friends! More

I purchased a car from there on January 16th with my husband. On February 17th I'm sitting at work I get an alert that someone has ran my credit and there is a hard inquiry added to my credit from this. husband. On February 17th I'm sitting at work I get an alert that someone has ran my credit and there is a hard inquiry added to my credit from this. So I check to see what's going on because I haven't gave anyone permission to run my credit for anything, I look and it's says Grubbs Acura. I'm in Albuquerque NM that place is in Texas and I haven't spoken to anyone there to give my permission to run my credit so I called and kept getting transferred and no answer. I called for like a week straight before I finally got to speak with someone about this I was told Chad Jones which I only spoke with once and the explanation he gave me as to why he ran my credit without my permission didn't make sense and he haven't and still won't return my phone calls til this day. I called last week and spoke with another gentleman he tired to explain why Chad ran my credit which he stated himself he doesn't understand why neither. I told him once the bank approved the loan and I drove off that lot Grubbs has nothing else to do with that car so why is my credit being ran a month later without my permission, I told him I needed them to get this hard inquiry off my credit report he said they would but it's still on my credit report. I will not stop until it's off and I know for sure there is not someone riding around in a car that's in my name that I didn't sign for because at this point I feel like he's scheming with my credit. No Managers or anyone is taking the time out to help me solve this issue which is very frustrating and the whole situation is very sketchy. Why is my credit being ran without my permission a month after I purchased my vehicle. I'm still waiting on an answer, my credit is not something I play about I worked hard to keep a good credit score and I will not let anybody play with it More

Be careful, They will double charge you for Destination and Handling fees. This should be illegal!!!! Its on every car now. Also they force the propack down your throat when you dont want it. If you are lo and Handling fees. This should be illegal!!!! Its on every car now. Also they force the propack down your throat when you dont want it. If you are looking for MSRP then you can forget it. Great car but probably worst experience I have ever had and I have purchased many many cars. Please go to a different dealership More

Worst purchasing experience EVER! !!! The service dept had my car for 5 days the day after I purchased...on issues that should have been caught with the so called inspection they do! !!! The service dept had my car for 5 days the day after I purchased...on issues that should have been caught with the so called inspection they do! Finally got it back now it is leaking some type of fluid!!! I have had it back less than a week! I will never purchase from this dealership ever again. Can't enjoy your new car for all the issues. More

The dealership was very clean. The cars on the showroom floor looked nice and clean. Enjoyed having the starbucks option and the snacks. The cars on the showroom floor looked nice and clean. Enjoyed having the starbucks option and the snacks. More