Grubbs Acura

Do not waste your time and money buying a car at Grubbs Acura Grapevine. Untrustworthy and no transparency. I called to get clarification on my purchase and no one called back. I left several messages fo Acura Grapevine. Untrustworthy and no transparency. I called to get clarification on my purchase and no one called back. I left several messages for the sales person, finance person and the general manager. More

We had a pleasant experience at the dealership. Amari Romero was our salesperson and she was amazing. Full or energy and allowed us to test drive several vehicles. Also, our finance person was gr Amari Romero was our salesperson and she was amazing. Full or energy and allowed us to test drive several vehicles. Also, our finance person was great! Thanks for all of the staff that made it a good experience. More

DO NOT! ! I Repeat, DO NOT buy a vehicle from Grubbs Acura!! Worst experience ever. First car was sold to me infested with rats which was found a few days aft ! I Repeat, DO NOT buy a vehicle from Grubbs Acura!! Worst experience ever. First car was sold to me infested with rats which was found a few days after I purchased my mdx by the people who supposedly did their “certification “ inspection. Btw, INFESTED was their description to me…After spending another $3000 for a non infested car, they refuse to fix all of the issues with this car. Worst experience ever. They take advantage of single women and do not care what sort of danger they put their customers in. I’ve purchased two cars and driven two loaners in a span of 3 weeks. They refused to give me my money back on the rat infested car even though they admitted it to me. These people are scam artists!! The rat infested mdx is a white 2020 vin#5j8yd3h52ll004323. More

Everyone at the dealership was so nice and accommodating. Such an easy process finding and purchasing a vehicle. Such an easy process finding and purchasing a vehicle. More

Brittany Serrano was Amazing! She listened to us and delivered! The 1st Vehicle she showed us was EXACTLY what we desired! She was very sweet & personable. She is the type of pers She listened to us and delivered! The 1st Vehicle she showed us was EXACTLY what we desired! She was very sweet & personable. She is the type of person you would invite to Family gatherings. Our overall experience at Grubbs Grapevine was the BEST EVER!! More

My salesmen, Michael Crayton is a man of integrity from start to finish. I will make it a point to return to him for my vehicle needs in the future. Grubbs is lucky to have him. start to finish. I will make it a point to return to him for my vehicle needs in the future. Grubbs is lucky to have him. More

After we spend one week, communicating with the sales rep on the Acura car, we visited the dealer, to see the shortlisted Acura MDX preowned cars. After seeing the cars for couple of hours, The Sales Manager on the Acura car, we visited the dealer, to see the shortlisted Acura MDX preowned cars. After seeing the cars for couple of hours, The Sales Manager Mr. Will, stated that the online prices will have $5000 dealership fee on TOP. That was a big surprise!!! We had no option, but to leave the showroom. Please don’t waste your time with this dealer. Lot of hidden charges !!! More

If I could leave a negative stars I would. This was the worst experience with a dealership I've ever had. We are a small business and they completely screwed us despite their claims that "th This was the worst experience with a dealership I've ever had. We are a small business and they completely screwed us despite their claims that "they always do right by the customer". The price on the sticker is not what you will pay for a pre-owned vehicle. They will That offer had an additional line item in the amount of $2,500 for what our sales person claimed was a non-waivable fee to cover a 3-point verification and any additional work that needed to be completed on the truck. We went ahead and purchased it with the agreement that they would take care of the engine light. They had the vehicle for 5-6 weeks after we purchased, had to send it to another mechanic and then when it was diagnosed as having a major issue they refused to cover the cost of the repairs, which turned out to be +$7K. We have had nothing but trouble with that vehicle. Of the 6 months we've owned it it's been in the shop 4.5. We have called and emailed everyone from the VP of marketing to the COO and no one will make any effort to make it right. Not only was there a major issue clearly apparent with the truck (indicated by the light), they didn't keep their promise to repair it despite charging us an additional fee AND the emissions system was disconnected. They entire process was disappointing, costly and could have been a dangerous vehicle. They are liars, thief's and horribly disrespectful and uncaring. We are taking them to court. Never purchase a vehicle from any of their dealerships. More

Bought a used car in the middle of August and before the end of August the check engine light was on. They have you pay extra for some crap inspections they go through. If you can get someone to call you end of August the check engine light was on. They have you pay extra for some crap inspections they go through. If you can get someone to call you back ever, they tell you to bring the car to them, they will get it fixed, then a week later, when you call them to see what's going on with the car, they tell you it will be $900 dollars to fix one of the 3 problems with it. They also tell you that because the car was working when it left the lot, it is not their problem. Someone did call and said they would fix 2 of the problems for $250 each, but that was the best they could do. I agreed and when I picked up the car the next day, they only had the tools to fix 1 problem. They didn't even change out the cabin air filter on the car. More

I bought a preowned car on September 13, 2023. Like others here, they advertised a price and when we sat down to discuss the vehicle, the salesman slides a copy across the table to read about reco Like others here, they advertised a price and when we sat down to discuss the vehicle, the salesman slides a copy across the table to read about reconditioning, Lo-Jack and detailing/prep and proceeds to shoot a number $3000 more than the advertised price. I told him thanks but I was leaving. They then took about $2500 dollars off. We eventually settled on a price and I told them I would consider it and left. We talked the next day and told them I needed two items fixed and I would buy the car at the stated price. He told me he needed 2 hours to get the items done. I showed up two hours later and the car was not ready. They claimed they could do the items but I would need to come back. They knew I was driving 45 miles each way so I told them I was not coming back and they eventually agreed to knock $200 off the price to accommodate not making 2 more trips to fix it. I waited another 2 hours for them to allegedly finish detailing the car. I paid with a cashier’s check with the previously agreed price and the finance manager promised I would see my $200 refund in 1 week. Three weeks later and multiple phone calls and voicemails with no response from their accounting department. Beyond disgusted. I would heartily advise anyone to avoid this dealership. Worst customer service experience I have ever had in 35 years as an adult. It’s just $200 dollars but it is clear as day on the paperwork and I am considering a small claims court filing just for the principal of making them respond in court since they just can’t do the right thing on their own. More