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Group 1 Volkswagen of Panama City.

Panama City, FL

Overview
Reviews
Vehicles
4.8
285 Reviews
Call Dealership (866) 578-4270
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3605 East 15th Street

Panama City, FL

32404

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Showing 285 reviews

October 31, 2026

I’ve worked with Matthew quite a few times now, and he has always been professional, informative, and responsive. They make service easy. More

by Jacob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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Nov 01, 2026 -

Group 1 Volkswagen of Panama City. responded

Hi Jacob, we're happy you found Matthew to be so supportive during your experience here at Group 1 Volkswagen of Panama City. We are always more than happy to assist you if anything else comes up. Take care!

October 30, 2026

My first experience with this dealership wasn’t great. But, today for my first service was great! Much more positive experience! More

by lakeside.mandy79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris - Service Dept
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Nov 05, 2026 -

Group 1 Volkswagen of Panama City. responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 28, 2026

Ive been using group 1 volkswagon in panama city for a year and a half now and they have always been very polite and respectful and have answered all of my questions and concerns. They have always taken g More

by angeehutto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
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Oct 28, 2026 -

angeehutto responded

Thenk u guys for the excelent service

Nov 02, 2026 -

Group 1 Volkswagen of Panama City. responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Volkswagen of Panama City. Please don't hesitate to reach out if there's anything additional we can do for you.

October 20, 2026

I had previously posted a negative review and I have decided to delete it based on my personal conversation with the service manager Derick addressed all of previous concerns and took the time explain More

by freecuba77@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derick
Print
Oct 21, 2026 -

Group 1 Volkswagen of Panama City. responded

Thank you for your updated review! We're thrilled to hear that Derick was able to address your concerns and provide a detailed explanation. We appreciate your feedback on communication and will work to improve in that area. Your satisfaction is our priority, and we hope to serve you even better in the future! Group 1 Volkswagen of Panama City (850) 257-2800

October 06, 2026

Very friendly and professional. Nice waiting area. Brandon was very nice and kept me informed about my vehicle More

by Ph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Print
Oct 09, 2026 -

Group 1 Volkswagen of Panama City. responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Volkswagen of Panama City. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Oct 20, 2026 -

Group 1 Volkswagen of Panama City. responded

Thank you for your wonderful review! We're pleased to hear that you enjoyed your experience and that Brandon provided friendly, professional service while keeping you informed throughout your visit. We appreciate your trust in Volkswagen of Panama City and look forward to serving you again!

September 29, 2026

Highly impressed with the service of Group 1 VW. Awesome experience! From the front desk to the technician everything was great! More

by bradh007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Print
Sep 30, 2026 -

Group 1 Volkswagen of Panama City. responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 29, 2026

The atmosphere was very warming , your salesman was very knowledgeable and friendly he explain the steps that was being taken to service my vehicle More

by pamgwilliams64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Print
Sep 30, 2026 -

Group 1 Volkswagen of Panama City. responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 29, 2026

Great service experience including shuttle pickup and drop off. Brandon was a professional and courteous service person. More

by hbelljames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Print
Sep 29, 2026 -

Group 1 Volkswagen of Panama City. responded

Hello, we're happy to hear you had such a positive experience with Brandon! Feel free to reach out to us if you need anything. Have a wonderful day.

September 25, 2026

Rod did a great job showing us the cars we had chosen to see. He wasn't pushy. Just helpful. More

by kristie.s.ferrell
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rod and Chad
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Sep 28, 2026 -

Group 1 Volkswagen of Panama City. responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

September 10, 2026

Brandon was excellent at getting my vehicle in and making sure I was informed about the repairs every step of the way. More

by Mark.roca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Print
Sep 11, 2026 -

Group 1 Volkswagen of Panama City. responded

Hi Mark, we're happy you found Brandon to be so supportive during your experience here at Group 1 Volkswagen of Panama City. If you have any further questions, please give us a call. We're always happy to help!

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