Group 1 Toyota Fort Bend

Great customer service! Technician left the vehicle clean and the service advisor was knowledgeable. Friendly cashier at checkout. Technician left the vehicle clean and the service advisor was knowledgeable. Friendly cashier at checkout. More

Great customer service. Customer rep was very attentive as was the rental car rep. Repairs on my vehicle finished in an acceptable timeframe. Customer rep was very attentive as was the rental car rep. Repairs on my vehicle finished in an acceptable timeframe. More

Visited for getting my windshield repaired/replaced. Waiting area was well laid out and I could work on my laptop all through and utilize my time there very productively (3 hours plus). Coffee and snack Waiting area was well laid out and I could work on my laptop all through and utilize my time there very productively (3 hours plus). Coffee and snacks were available, and that added to the customer friendly ambience. Kash was very helpful! More

Service advisor Roy Becerra was so easy to work with. The no charge Rental car worked out excellent. The no charge Rental car worked out excellent. More

Took the car in (I made an appointment) for a tire rotation, balancing and alignment. They also mentioned there was a recall, so I agreed to that as well. THREE hours later, they told me the software rotation, balancing and alignment. They also mentioned there was a recall, so I agreed to that as well. THREE hours later, they told me the software couldn’t be updated because of a nation-wide glitch in the Toyota software. Okay. Then the sent me out to pick up the car, which was not there. Then when I was driving away, I frlt something dangling by my foot. Turns out the forgot to put the maintenance tracker back where it belonged. I was quite frustrated. But they did give me a free oil change coupon… More

Quick thorough and very professional. All staff are courteous and respectful. Don't have to wait that long. Clean location . All staff are courteous and respectful. Don't have to wait that long. Clean location . More

I cannot say enough about the exceptional service I received from Service Advisor Anthony Zummo at the Toyota dealership in Richmond on 9-18-25. From the moment I arrived, Anthony went above and beyond received from Service Advisor Anthony Zummo at the Toyota dealership in Richmond on 9-18-25. From the moment I arrived, Anthony went above and beyond to make sure every detail of my visit was handled with the utmost professionalism, courtesy, and care. What impressed me most was his ability to explain everything in a way that was clear and honest—no pressure, no confusion, just straightforward communication that gave me complete confidence in the service being provided. Anthony’s attention to detail, genuine concern for my needs, and commitment to making sure I left completely satisfied was truly refreshing. It’s rare to come across someone who combines such deep knowledge with outstanding customer service skills, but Anthony has mastered both. Because of him, I left feeling valued, respected, and reassured that my vehicle was in the best hands. If you’re looking for a service advisor who will treat you like more than just another ticket number, I highly recommend asking for Anthony Zummo. He has set a new standard for excellence, and the Richmond Toyota dealership is lucky to have him. Side note for management: While Anthony’s service was outstanding, I did notice that after leaving the dealership, my car started running rough on the freeway. When I pulled over, I found that the air filter box hose connection wasn’t properly reattached. This actually happened to me twice now ,not a huge issue since I caught it, but it could be a major inconvenience (or even dangerous) if a customer didn’t notice. A little extra attention from the technicians to double check everything is secured would go a long way in ensuring the service experience is just as excellent as Anthony’s customer care. More

Service is always great. Anthony Z is always very helpful. In and out very quickly. Anthony Z is always very helpful. In and out very quickly. More

Very nice customer service and help in all areas. Will revisit for any and all service needs and recommend to friends Will revisit for any and all service needs and recommend to friends More

Oil Change for Venza. Quick and nice service. In and out in an hour, will go back for service needs. Quick and nice service. In and out in an hour, will go back for service needs. More