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Group 1 Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.5
1,502 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,502 reviews

August 27, 2025

Great, expedient service. My contact was courteous n prompt as well as my checc out. More

by 1bulldoggg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Report | Print
Aug 30, 2025 -

Group 1 Toyota Fort Bend responded

Hi, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 25, 2025

Staff is very helpful. Especially Gustavo and Gerald helping us through the entire process from start to finish. More

by boatdoc77498
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harry in Sales
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Aug 27, 2025 -

Group 1 Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.

August 24, 2025

Andrew is my service advisor. He is wonderful. Concerned about me as a customer and person! He and the service crew take care of my car, a 2015 Prius V, keep running, as this wil More

by BrenzLuv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew S.
Report | Print
Aug 26, 2025 -

Group 1 Toyota Fort Bend responded

Hi Brenzluv, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

August 24, 2025

Cares about its customers Competent and skilled service technicians and managers Efficient with customer communications Friendly staff More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Rosilez, Gus Reyes
Report | Print
Aug 26, 2025 -

Group 1 Toyota Fort Bend responded

Hi Robert, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

August 23, 2025

Quick and easy oil change should be and at a good price I will highly recommend More

by neehalparvez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew c , Bibin Thomas
Report | Print
Aug 26, 2025 -

Group 1 Toyota Fort Bend responded

Hello, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 22, 2025

Always great seeing our service advisor Angel Montalvo, has been taking care of our vehicles for years, More

by Esmeralda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Montalvo
Report | Print
Aug 25, 2025 -

Group 1 Toyota Fort Bend responded

Hello Esmeralda, we're happy you found Angel to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. Feel free to reach out to us if you need anything. Have a wonderful day.

August 22, 2025

Aidan Aubrey was helpful and gave good consumer service. He provided an exceptional service experience for me. More

by Mack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aidan Aubrey
Report | Print
Aug 25, 2025 -

Group 1 Toyota Fort Bend responded

Hello, we're happy you found Aidan to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 21, 2025

The Adviser should be more detail on explanation to customers on all repairs regardless. Thanks More

by joanev2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer
Report | Print
Aug 26, 2025 -

Group 1 Toyota Fort Bend responded

Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Please reach out to me to discuss your visit and make things right.   Rudy Albarran 281-633-3324 Service Director RAlbarran@Group1Auto.com

August 21, 2025

I am always left with a smile of satisfaction every time bringing my car to Fort Bend Toyota for maintenance services, especially with the help of my knowledgeable, honest, friendly, and attentive service a More

by danynguyen99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Summo, Bibin Thomas
Report | Print
Aug 25, 2025 -

Group 1 Toyota Fort Bend responded

Hi, thank you for your kind review; we are happy to pass along your comments to Anthony here at Sterling McCall Toyota Fort Bend! Please don't hesitate to reach out if there's anything additional we can do for you.

August 20, 2025

Great customer service and waiting area is comfortable. I appreciate their disclosure and transparency. Thank you! More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli
Report | Print
Aug 23, 2025 -

Group 1 Toyota Fort Bend responded

Hi Laura, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

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