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Group 1 Nissan Southwest Houston

Stafford, TX

4.7
1,518 Reviews

12230 Southwest Freeway

Stafford, TX

77477

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Showing 1,518 reviews

August 13, 2026

My attendant was just the best ever! Very professional and up to the task. Absolutely amazing! More

by lolap281
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Landaver
August 12, 2026

Purchasing was simple and salesperson Rami was very helpful only one thing disappointed me that after I purchase the car in 5 days they have promotion of complimentary coupons for 3 oil change and 3 ti More

by karimmerchant
Recommend Dealer
Yes
Employees Worked With
Rami
August 10, 2026

Megan gives good help and advice for Mr service that’s why I like to schedule my service with her More

by briderpk1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
Aug 11, 2026 -

Group 1 Nissan Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 10, 2026

I booked on line and was received on time for my State Inspection. My car was ready at the time promised and Amos Alincy explained the inspection and future needs for my car. He was very pleasant, profess More

by Aussie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amos Alincy
Aug 11, 2026 -

Group 1 Nissan Southwest Houston responded

Hi Aussie, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

August 08, 2026

Great experience and professional. Awesome knowledgeable Service Advisor, Faris Siddiqui! Got finished in a decent time for multi inspection. More

by adamsvinette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
FARIS SIDDIQUI, SERVICE ADVISOR, Zachary Swimmer
Aug 09, 2026 -

Group 1 Nissan Southwest Houston responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 05, 2026

I had a great experience with Group 1 Nissan Southwest Houston. Billy Bui was very professional, responsive and worked to help me get a car to meet my needs. Also Kenan Gursoy was a great in taking us on More

by Buddyh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Billy Bui, Kenan Gursoy, Edith, Senad
Aug 06, 2026 -

Group 1 Nissan Southwest Houston responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

August 04, 2026

Gabby and his team were so welcoming and helpful throughout the process of purchasing my new car. There was no pressure and it just felt right. I love my new car and I can’t wait to put her on the r More

by Shericia Thomas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabby Bruno , Mario Martinez, Zachary Swimmer
Aug 05, 2026 -

Group 1 Nissan Southwest Houston responded

Hi Shericia, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 04, 2026

Service agent kept me informed of service progress and addressed all issues. Agent provided updates via text messaging and phone calls. More

by Tricialot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Swimmer
Aug 05, 2026 -

Group 1 Nissan Southwest Houston responded

Hello, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 31, 2026

Nothing really impressed me, they didn’t do anything that caught my eye. Had a 9:00 appointment didn’t get out there until 11:20. That is way too long for an oil change and tire rotation with a scheduled app More

by sahawkins6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zachary Swimmer
Aug 05, 2026 -

Group 1 Nissan Southwest Houston responded

Thank you for taking the time to share your feedback. We sincerely apologize that your visit did not meet your expectations. We understand that waiting over two hours for a scheduled oil change and tire rotation is frustrating, especially when you had a 9:00 AM appointment. Our goal is to provide timely, efficient service while maintaining the quality and safety of every vehicle we work on, and we clearly fell short during your visit. We appreciate you bringing this to our attention, as it gives us the opportunity to review our scheduling and service process with our team. We value your business and would appreciate the opportunity to learn more about your experience and work to regain your confidence. Please feel free to contact our Service Manager at your convenience so we can discuss your visit further. Thank you again for your honest feedback, and we hope to have the opportunity to provide you with the level of service you deserve in the future. Feras Maayah General Manager  fmaayah@group1auto.com

July 30, 2026

Bought my Nissan Murano back in 2017 and have only brought it to the dealer (Sterling McCall and now Group 1) for any and all maintenance. Over 100k miles and have yet to need any major repairs. The More

by wxwong1
Workmanship
Recommend Dealer
Yes
Employees Worked With
Douglas
Aug 01, 2026 -

Group 1 Nissan Southwest Houston responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

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