Group 1 Honda Saco

We appreciated the consistent and timely communication of Alexander and Jessie, and that they respected not infringing on our personal space, as large investments often come with conflicting emotions. We Alexander and Jessie, and that they respected not infringing on our personal space, as large investments often come with conflicting emotions. We also have heard from friends, more gritty than us, that they were very satisfied with the service department which was a very important consideration for us. The Ira Honda team communicated well, was responsive, closed the price gap between the dealer and us, put an HRV on a service lift allowing us some time to look at its underbelly and speak with Honda mechanics there (as I call it ‘’looking at the belly before buying the beast’’), are working to provide us access to the 'authorized service manuals' for the vehicle, and offered the pre-installed security system to be an optional buy. These were huge positive differentiator’s for IRA Honda from other groups, and made all the difference. Other dealerships were either not as responsive, responded too late, or didn’t respond at all during our research and periodic visits. This was important as we had to do a lot of advanced planning and sometimes take time off work as we live an hour away existing brick-and-mortar dealers/service stations. I do recommend your group highlight and promote 2025 ‘Right-to-Repair’ law in Maine to buyers, to let them know this provides flexibility to reduce maintenance costs on newer models that inherently come with increased technology. We were a little apprehensive beginning our search as we don't cycle through cars as many choose to do, but ended up extremely satisfied with our experience at Ira Honda in Saco. Thank you. Dan & Becca More

You should have started the fuel pump first, then told me in 15 min you couldn't donit today. Instead I had waiting 90 minutes for that. Inspection should have come 2nd. You also could have told me, during s in 15 min you couldn't donit today. Instead I had waiting 90 minutes for that. Inspection should have come 2nd. You also could have told me, during scheduling call, to arrive without a full field tank. We all could have saved time. More

Excellent customer service. Very nice and prifessional , helpful people. Car was finished in a snap as i waited and drank good coffee. Very nice and prifessional , helpful people. Car was finished in a snap as i waited and drank good coffee. More

I visited two dealerships before purchasing my 2026 CR-V and the individual experiences were very different. I found our salesperson Allison at Ira Honda to be much more engaged in the process and willing t and the individual experiences were very different. I found our salesperson Allison at Ira Honda to be much more engaged in the process and willing to find a way to find a purchase price to fit our budget. Her friendliness and product knowledge made us feel like we made the right decision. Allison and Ira Honda had a positive vibe that clinched the sale. More

I bought my car here and had Bobby as a salesman, he was amazing! Just recently had service done. Easy, quick and informative. Chris was awesome and nice! Also not only that but he was also honest and seeme amazing! Just recently had service done. Easy, quick and informative. Chris was awesome and nice! Also not only that but he was also honest and seemed like he had the best interest for me. More

Friendly staff. Clean customer area for both sales and service. Easy to make an appointment, drop off and pickup.. Clean customer area for both sales and service. Easy to make an appointment, drop off and pickup.. More

Renisha is a “ gem” you are very lucky to have her. She is friendly, honest, compassionate and makes you feel cared for. Renisha is very knowledgeable about vehicles and can explain what is needed to g She is friendly, honest, compassionate and makes you feel cared for. Renisha is very knowledgeable about vehicles and can explain what is needed to get the work done. So grateful for her. More

Excellent service department with quick service and great communications. I needed a sticker and found out I had a bad tire. Emma Rowe worked with me on quick service. . communications. I needed a sticker and found out I had a bad tire. Emma Rowe worked with me on quick service. . More

Everyone friendly and helpful as always. They even washed my vert dirty car which really needed it They even washed my vert dirty car which really needed it More

Excellent service for oil and filter change along with tire rotation, in and out in about an hour. Thanks tire rotation, in and out in about an hour. Thanks More