Group 1 GMC Southwest

Scammed me on a warranty; the salesman told me I had a much longer warranty than I did. I spoke to the manager, Moses Ramirez, and he told me that I was wronged and offered to sell me another warranty. Sc much longer warranty than I did. I spoke to the manager, Moses Ramirez, and he told me that I was wronged and offered to sell me another warranty. Scamming pieces of xxxx who will screw you over and try to charge you more. I contacted them over 5 times by email, 3 times on their website, and called over 12 times. His employees will lie for him; his secretary will not allow you to speak directly to him and will lie for him all hours of the day. I had to get lucky and say I was someone else so they would transfer my call appropriately. Make sure you confirm all they tell you online because they will lie to your face More

I took my SUV in for service more then $8k; they took a week, even though I had been told it would take three days. I have to cancel mi appointment in Mexico, Less than two days later, the new shock absorb week, even though I had been told it would take three days. I have to cancel mi appointment in Mexico, Less than two days later, the new shock absorber they installed blew out. I had the truck towed back from Mexico, and it’s been there for a week now with no progress. More

When it comes to customer service, Mr. Aaron is excellent. Friendly, accommodating, and very helpful, he will ensure that the task is completed to the highest standard. Aaron is excellent. Friendly, accommodating, and very helpful, he will ensure that the task is completed to the highest standard. More

Always give me great service and upmost loyalty with satisfaction guarantee to please the customer satisfaction guarantee to please the customer More

Harry was clear and precise on my repairs, communication was excellent always have a great service experience was excellent always have a great service experience More

I had a Great experience! Jonathan is always very helpful and quick to response, even afterwards Jonathan is always very helpful and quick to response, even afterwards More

Eran took great care of my vehicle and showed great customer service. The mechanics there are truly some of the best in Texas. My car needed a lot of work but now it is running like new. Thank you Eran customer service. The mechanics there are truly some of the best in Texas. My car needed a lot of work but now it is running like new. Thank you Eran and thank you to all the mechanics that worked on my Lacrosse . More

I recently moved to Houston and I met Roy Washington. He was very helpful and informative. Roy really cares and will do whatever he can to get you a car. Also, Moses one of the managers there was very ki He was very helpful and informative. Roy really cares and will do whatever he can to get you a car. Also, Moses one of the managers there was very kind and welcoming and he also worked his magic for us. Thank you GMC Group 1 for everything, I recommend buying a car from them and please ask for Roy Washington! More

My first oil change at the dealership was handled very well by the service department. I arrived at my appointment time and was immediately greeted by a service manager who soon took my truck into the ser well by the service department. I arrived at my appointment time and was immediately greeted by a service manager who soon took my truck into the service area. I wandered into the sales showroom and looked at some of the new models and had a conversation with one of salesmen about Super Cruise. Shortly after returning to the service waiting room, they brought my truck over all ready to go. It had also been washed and vacuumed. it looked brand new again. I paid the salesman, picked up my key fob, walked around and did a visual inspection of the truck, got in and left. The entire experience was easy and as fast as anticipated. Thanks to everyone at Group 1 GMC Southwest. More

Moses and Roy sneaky and unpredictable. Moses lacks communication and always thought he contacted me or set up scheduling. Says he will contact or call you back nope. Lies about why your ca Moses lacks communication and always thought he contacted me or set up scheduling. Says he will contact or call you back nope. Lies about why your car is making noise or why the light is on sends you places without a an appointment that he Moses himself said he scheduled I’ve wasted a whole tank of gas and time just from getting the run around and Roy will transfer you to Moses when you ask to speak with the GM and claim he doesn’t know the GM email. Moses will pretend to be the GM. They take your kindness for weakness worst experience in purchasing a car ever!!!! More