Group 1 Ford of Southwest Houston

Dishonest - Cheaters - Unprofessional! Would never recommend anyone to give their business to this dealership, these people are scammers. They do false advertisement to just get the custome Would never recommend anyone to give their business to this dealership, these people are scammers. They do false advertisement to just get the customer in the door and later refuse to honor what they have advertised. Today (1/16/2016 around 7 pm) I was going to close the deal on a new F150 Lariat at Helfman Ford when I saw their listing on Cars.com offering the same truck at a better price. I rushed to their dealership, the first thing I did was show their listings on cars.com to the sales person and asked him if they are offering the Ford F150 Lariat for the same advertised prices and he told me YES and they have a large inventory of them. After wasting multiple hours of my time at 9:30 pm they refused to honor their advertised price and discounts/rebates. When I showed the Manager multiple listings from Sterling McCall Ford on cars.com, he refused to honor the price saying the listings were system glitches. Not one, not two but all listings? what a joke. Just to make my experience worst the Manager had a bad attitude and a rude tone. He also claimed that Ford directly lists their inventory on Cars.com, which luckily his sales person corrected him on and told him that they list their cars themselves on cars.com. I was not bargaining on the price of the Truck, all I asked was they should honor the price they have listed for multiple F150 Lariat Trucks on cars.com, which any reputable business would have done. I think they purposely delayed me so that I couldn't even go back to Helfman Ford, as Helfman closed at 9 pm. At this point I was ready to pay them the same price I was paying at Helfman Ford for the same truck as it was a Saturday and I really wanted to close the deal and drive out in a new truck, but they were asking for $3000 more than what Helfman Ford, Autonation and other Ford dealerships (within 30 miles) are selling for. I just wanted to share this so people are aware their they do false advertisement and one would only waste time going to their dealership. They are just trying to cheat people and they should be reported. I am going to file a complain with Ford Motor Company as well. P.S Read other reviews below as well, others also had the same experience. More

THEY STEAL!!! THEY STEAL! Took my car in for an airbag light on Christmas eve. Turned out it was just a loose cable. However, it took 2 and a half hours for them t THEY STEAL! Took my car in for an airbag light on Christmas eve. Turned out it was just a loose cable. However, it took 2 and a half hours for them to find this. Okay, not a big deal as long as it gets fixed. The only thing I had in there was my gym bag full of sweaty clothes and my prescription sunglasses I have to wear while driving that were tucked away in my gym bag because it was a dark rainy day. I didn't think anything of it because who would want my sweaty clothes? I actually trusted them to just not unzip my bag altogether. BIG mistake. When I got home I noticed rust all over the back of my drivers seat as well as my gym bag. Obviously they had gone through it and taken the only thing of value, my glasses. Spare change was also taken out of cup holders and center console. I immediately called and spoke to the service advisor who had helped me Yuny Yau and after explaining my situation he just hung up on me. I immediately called again and again explaining what had happened but anyone who answered gave me the run around asking me to hold until disconnecting my call or saying they would look into it and call me back or flat out hang up on me this continued until closing time and it being Christmas eve didn't take long. I guess I should've taken my bag out instead of making the mistake of trusting these "professionals" not to go through a bag of dirty clothes, ESPECIALLY on Christmas eve. So if you go here, clean out your entire car because they won't hesitate to take anything they can. More

1st Class Service Fantastic service by everyone involved. My sale rep Humphrey even delivered the car to my house. I can say enough about the service. Thank you! Fantastic service by everyone involved. My sale rep Humphrey even delivered the car to my house. I can say enough about the service. Thank you! More

Great Service GREAT SERVICE!! Humphrey (sales) and Ben (service mgr) were awesome!! Great service, great price and great follow-up service when I needed a few th GREAT SERVICE!! Humphrey (sales) and Ben (service mgr) were awesome!! Great service, great price and great follow-up service when I needed a few things fixed. Free loaner car service for major needs. I have no complaints!! There is no such thing as the perfect car dealership, but..they come pretty close!! Great job Sterling McCall Ford!! More

Pathetic Customer Service Bought an F150 super crew in December of 2013. Just found out I don't have a wheel lock key when I tried to get a tire repaired. I made 4 attempts to Bought an F150 super crew in December of 2013. Just found out I don't have a wheel lock key when I tried to get a tire repaired. I made 4 attempts to contact customer service but no one gets back with me. Always the same thing - give them the VIN#, phone #, and email address but no gets back with me. Never again. More

Excellent service My service was awesome!!! Dawn Pajak serviced my vehicle and she was extremely friendly. I will come back for service and send all my friends!! My service was awesome!!! Dawn Pajak serviced my vehicle and she was extremely friendly. I will come back for service and send all my friends!! More

First car purchase was a breeze! I had the pleasure of buying my first vehicle from Sterling McCall Ford last weekend. Paul Diamanti made the process so easy and fun. I appreciate him I had the pleasure of buying my first vehicle from Sterling McCall Ford last weekend. Paul Diamanti made the process so easy and fun. I appreciate him so much for making my first car buying experience a great memory. I would highly recommend him and the GSM, Delano. Delano and Paul are MASTERS at their jobs. They didn't play the numbers game with me, they were just 2 genuine people helping me get the car I wanted. They gave me an excellent deal and I will always go back! Sterling McCall is the best!!! I car shopped for over 2 months and went to every Ford dealership in the Houston area and then 45 miles out, even looked in Austin! Nothing beat Sterling McCall, Paul, or Delano! Thank y'all so much :) I will be back for sure. More

reguarding my visit i made a honest review and it somehows it dissapears. i ivisited there around early june and was given the run around. i asked a price for a truck an i made a honest review and it somehows it dissapears. i ivisited there around early june and was given the run around. i asked a price for a truck and was waiting more than an hour to get a price. they said it was brand new and the truck had 600 miles which isnt alot but its not brand new. also i i have a fico score of 820 and was told i can only get a rate for that truck at 6.5%. who ever said adel is the man probably works for him, i can care less but just my opinion. you know how to get a hold of me. salam. More

Adel is the Man! I can't say enough good things about Adel Altaie. What a great experience. He is very professional and really cared about my buying decision. He is ve I can't say enough good things about Adel Altaie. What a great experience. He is very professional and really cared about my buying decision. He is very helpful, patient, and energetic without being pushy. I highly recommend Adel and rememeber to look for the man in the cowboy hat! More

Poor Service We purchased a 2013 Ford Fusion in July of 2013. There is a trim piece that separates the two panes of glass on each door. Apparently, Ford is aware t We purchased a 2013 Ford Fusion in July of 2013. There is a trim piece that separates the two panes of glass on each door. Apparently, Ford is aware this piece is designed poorly and needs replacement. When we picked up the vehicle they committed to fixing it before delivery. They did not. First service call to repair the piece ended in a sob story about no having the piece in stock, but they assured us they would call when available. They did not. Second service call to repair the piece same story, but again they assured us they would call when available. They did not. We now have the vehicle in for the third time, same story "trim department is really backed up, and probably won't be able to fix it, you will need to schedule another appointment for that". Additionally, they encourage online service scheduling, this is a joke, the service representatives claim to not have access to the registration record, and thus you have to represent all the information again. More