Group 1 Ford of Southwest Houston

General Manager Goes Above and Beyond I was referred by a friend to take my Ford Explorer 2010 Sport Trac to Sterling McCall Ford. I was instructed to discuss my issue with Wally...the GM I was referred by a friend to take my Ford Explorer 2010 Sport Trac to Sterling McCall Ford. I was instructed to discuss my issue with Wally...the GM of the dealership. Inspite of his demanding schedule, Wally listened attentively and made sure I was taken care of by members of the service department. Kudos to Jimmy, Ryan, and Bryan. Never have I experienced such hospitality at a dealership. A variety of food, was on hand, for those waiting on repairs and the unexpected free massage. I highly recommend Sterling McCall Ford to anyone who wants quality service. Wally has gone above and beyond for me. The experience has exceeded my expectations. More

Awful Dealership I was invited by the internet manager this morning to come test drive a car that she assured me was in stock. I ubered it to the dealership (not cheap I was invited by the internet manager this morning to come test drive a car that she assured me was in stock. I ubered it to the dealership (not cheap!) right away. Turns out she lied and the car was not there, as it had been sent to auction awhile back. They wasted my time and my money getting there. This is a Very unprofessional dealership and I question their ethics as well. Don't bother. There is plenty of competition her in Houston. More

Outstanding Service So very happy with my visit...Price is good timing everything went well definitely recommend this place. Irvin was very informative and I appreciated So very happy with my visit...Price is good timing everything went well definitely recommend this place. Irvin was very informative and I appreciated his knowledge More

Purchase New Mustang GT 2 weeks ago I purchased a new Mustang GT from Sterling McCall. Overall the experience could not of bee any better. My salesman, Paul DIamanti came hig 2 weeks ago I purchased a new Mustang GT from Sterling McCall. Overall the experience could not of bee any better. My salesman, Paul DIamanti came highly recomended. He was right! They did not have the exact car I wanted on the lot. Paul went above and beyond and drove all the way to Dickinson to get me the one that I wanted. When you put the level of exsperience and serivce Paul provided, along with a great price you rightfully gain a very happy customer! More

Scheduled me to test drive a car they didn't have Saw an add today and replied to the dealership for info. They called me 5 minutes later and asked if I was available to see the car today. I drove 4 Saw an add today and replied to the dealership for info. They called me 5 minutes later and asked if I was available to see the car today. I drove 45 minutes from humble to see and drive the car, only to be told it wasn't there and when they did get it, it needed new airbags and touch up work. They wasted an hour and a half of my time. More

5 hours diagnostic It took 5 hours to just do a diagnostic on my 2008 f-150. All their technicians were young kid, just out of school. During the 5 hours waiting, total It took 5 hours to just do a diagnostic on my 2008 f-150. All their technicians were young kid, just out of school. During the 5 hours waiting, total 6 drivers were complain about the A/C, break, engine overheat, and etc that were still not been solved after 3 visits. More

Paul Diamanti This is the 3rd vehicle we have purchased from Paul and we appreciate his professional and straight forward salesmanship. We will continue to purchas This is the 3rd vehicle we have purchased from Paul and we appreciate his professional and straight forward salesmanship. We will continue to purchase from him. More

BEST SERVICE DEPARTMENT IN THE USA BROUGHT MY MUSTANG IN FOR A RECALL AND WARRANTY WORK. ALL OF THE SERVICE WAS DONE PROMPTLY, AND ALL THE PROBLEMS WERE FIXED (THREE SEPARATE ISSUES) C BROUGHT MY MUSTANG IN FOR A RECALL AND WARRANTY WORK. ALL OF THE SERVICE WAS DONE PROMPTLY, AND ALL THE PROBLEMS WERE FIXED (THREE SEPARATE ISSUES) CORRECTLY. THE COST WAS NOMINAL. I WAS VERY SURPRISED, PLUS THE CAR WAS WASHED AND CLEANED!!! WOW!!!!!!!!!!!!!! More

drove off with a new car could afford and really satisfied I Would Give Sterling McCall Dealership A 5 Star Rating Because Of The Salesman,Which Was John O'Donnell That Sat Down And Talked With Me About Purc I Would Give Sterling McCall Dealership A 5 Star Rating Because Of The Salesman,Which Was John O'Donnell That Sat Down And Talked With Me About Purchasing My First Vehicle And Also Mentioning To Me About The First Time Byers Plan, And I Figured I Was Going To Drive Off With A Truck ,But After We Talked About The Prices We Soon Found Out That A Truck Was Way Out Of My Budget ,Which I Completely Understand , And He Told Me "I'm Going To Get You In A Vehicle You Can Afford,Not In A Vehicle You Cant Afford So He Started Showing Me The New Cars He Had ,Wich I Could Afford ,So After Looking At Certain Cars I Found One That I Really Liked Which Was A 2016 Ford Focus ,And Which Is Also A Gas Saver ,I Am Completely Satisfied With The Car I Purchased. Thanks To The FinanceDepartment Thanks John O'Donnell More

Excellent service I have taken my 2014 FX4 to the dealership twice for normal service and a few warranty items. The service was excellent and the service manager, Mike I have taken my 2014 FX4 to the dealership twice for normal service and a few warranty items. The service was excellent and the service manager, Mike Davis, went out his way to great me and make sure I was satisfied with everything. With service like that I plan to continue to bring my truck for future services. More