Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Group 1 Ford of Southwest Houston

Houston, TX

Overview
Reviews
4.6
607 Reviews
Call Dealership (281) 588-5000
View Awards

6445 Southwest Freeway

Houston, TX

77074

Directions

By Type

Showing 607 reviews

March 05, 2026

Horrible customer service. Assistant service manager Zachery Stein barely communicated with me about my car. I had to call to get updates. Plus, I am still waiting on an allege More

by jmv1922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zachery Stein
Report | Print
Mar 11, 2026 -

Group 1 Ford of Southwest Houston responded

Thank you for taking the time to share your experience. This is not the level of communication or service we expect, and I’m very sorry for the frustration caused by the delays and lack of updates. Your vehicle should never sit without progress or clear follow‑through, and you should never have to chase information regarding a quote or repair status. I would appreciate the opportunity to speak with you directly, review what happened, and make this right. Please feel free to contact me at your convenience. Daniel Rivera Service Director 281-588-5043 danielrivera@group1auto.com

March 04, 2026

Always a pleasure to take my car at this location. Service is always great. Irvin always helps with everything we need. More

by linares.josselin13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irvin
Report | Print
Mar 06, 2026 -

Group 1 Ford of Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 03, 2026

David is awesome, very professional and informative, knowledgeable and efficient, service done on time and easy to deal with, More

by Kle2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nguyen
Report | Print
Mar 06, 2026 -

Group 1 Ford of Southwest Houston responded

Hello, we're happy you found David to be so supportive during your experience here at Group 1 Ford of Southwest Houston. We do hope we can be of assistance in the future. Take care!

February 25, 2026

I love David Nguyen work and his service there. He provide the best customer support and top notch service. We go to that dealership because of David is there More

by Tien Le
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Nguyen
Report | Print
Feb 28, 2026 -

Group 1 Ford of Southwest Houston responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

February 24, 2026

Pleasant, friendly, professional personnel who keep you informed as to what is happening with your vehicle. More

by philip.hogue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron, David
Report | Print
Feb 27, 2026 -

Group 1 Ford of Southwest Houston responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

February 23, 2026

The communication was great. The System works good and the menu - Ized. Format with definitions was easy to pick from. More

by Todd.treadway
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach and Travis
Report | Print
Feb 27, 2026 -

Group 1 Ford of Southwest Houston responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 22, 2026

Great waiting areas for catching up on emails, texts, browsing new cars, and people watching. Or get a ride to work or home. Service is low pressure and affordable. More

by valm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nguyen
Report | Print
Feb 24, 2026 -

Group 1 Ford of Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 21, 2026

Irvin always is very professional ans helpful with all the services we need for the car. I would definitely recommend this location. More

by littlebit13.jl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irvin
Report | Print
Feb 22, 2026 -

Group 1 Ford of Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

February 20, 2026

They always doing really good service I am very grateful Thank you Irvin Gonzalez And to the whole team More

by J argueta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irvin Gonzalez
Report | Print
Feb 21, 2026 -

Group 1 Ford of Southwest Houston responded

Hello, thank you for your kind review; we are happy to pass along your comments to Irvin and the team here at Group 1 Ford of Southwest Houston! We hope you have a great day!

February 18, 2026

David Nguyen and his service team were great as always! ! Prompt, friendly, and attentive to detail. Will definitely return to Group 1 Ford of Southwest Houston for my next service. More

by Nikki W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nguyen
Report | Print
Feb 21, 2026 -

Group 1 Ford of Southwest Houston responded

Hi Nikki, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1
2
3
...
61