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Group 1 Ford of South Austin

Austin, TX

Overview
Employees
Reviews
Vehicles
4.7
2,770 Reviews
Group 1 Ford of South Austin is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Dripping Springs and Buda. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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5000 IH-35 S

Austin, TX

78745

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Showing 2,770 reviews

October 24, 2026

My service advisor was Lyn and she's been amazing. Both proactive, and super helpful along the way More

by alexrbonetti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynne Thurmond
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Oct 25, 2026 -

Group 1 Ford of South Austin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of South Austin. Please don't hesitate to reach out if there's anything additional we can do for you.

October 23, 2026

I have used Maxwell Ford for years and have never had any problems. The staff is great and service is excellent and done in a timely manner. My service advisor Ricardo kept me informed during the process. More

by mpsandobal@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Portillo
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Oct 24, 2026 -

Group 1 Ford of South Austin responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of South Austin! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 23, 2026

Very unprofessional, promising to provide updates and not following through. Bad service equals No customers. More

by jmpingar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Kimball
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Freddy, Jordan.. Expected call from management..
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Oct 27, 2026 -

Group 1 Ford of South Austin responded

We apologize that your experience did not meet your expectations. At Group 1 Ford of South Austin, we take customer feedback seriously and strive to provide professional service, clear communication, and timely updates throughout the service process. Unfortunately, we have been unable to identify your visit based on the information provided in this review. We would appreciate the opportunity to speak with you directly, review your concerns, and better understand what occurred so we can address the situation appropriately. Please contact me at 512-916-2608 so I can gather the necessary information to look into your situation and work toward a resolution. We value your feedback and welcome the opportunity to discuss your experience further. Andrew Sommerville Group 1 Ford of South Austin - Service Manager 512-916-2608 asommerville@group1auto.com

Oct 30, 2026 -

jmpingar responded

My invoice # 959202. Tag-8573. Day taken for TS 10/12/2026, day of pickup 10/16/2026. Ricardo Portillo promised to relay my initial complaint to his service manager.

October 23, 2026

Excellent service and very quick to act on my car. Solid oil change experience. 5 stars. More

by andersok319
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2026 -

Group 1 Ford of South Austin responded

Hello, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

October 23, 2026

Had clutch issues on bronco with only 32k miles. Dealership held my car for more than two weeks trying to figure out the cause of the issue, but Shawnie was very helpful keeping me up to date on More

by brianvanderglas
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawnie
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Oct 24, 2026 -

Group 1 Ford of South Austin responded

Hello, we're happy you found Shawnie to be so supportive during your experience here at Group 1 Ford of South Austin. If you have any further questions, please give us a call. We're always happy to help!

October 22, 2026

Overall, great experience! Jesus was my service rep and helped me throughout the process and communicated everything. Even when something was going to go slightly different tha More

by micahpwill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus
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Oct 26, 2026 -

Group 1 Ford of South Austin responded

Hello, we're happy to hear you had such a positive experience with Jesus! Feel free to reach out to us if you need anything. Have a wonderful day.

October 22, 2026

Lynne did a great job keeping us updated on the progress of our repairs. She went above and beyond. More

by crabbys44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynne
Print
Oct 23, 2026 -

Group 1 Ford of South Austin responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of South Austin! If you have any further questions, please don't hesitate to reach out!

October 21, 2026

Group 1 did a great job on my vehicle it is running like a new car. I’m am very happy with the work that was done on it. Thank you. More

by alicemorales3791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Zamora
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Oct 21, 2026 -

Group 1 Ford of South Austin responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

October 16, 2026

Rob was awesome and made the process quick and easy. Definitely recommend this dealership. Great job guys More

by mrblix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Oct 17, 2026 -

Group 1 Ford of South Austin responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of South Austin. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 15, 2026

Maxwell Ford has been servicing my 2015 F150 since new. I have always had excellent service. More

by Lrvest17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 16, 2026 -

Group 1 Ford of South Austin responded

Hello, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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