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Group 1 Ford of South Austin

Austin, TX

Overview
Employees
Reviews
Vehicles
4.7
2,620 Reviews
Group 1 Ford of South Austin is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Dripping Springs and Buda. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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5000 IH-35 S

Austin, TX

78745

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Showing 2,620 reviews

May 21, 2026

Not an ideal repair as multiple parts arrived damaged, but communication was good and the repair was completed. More

by Skiaddikt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nico
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May 23, 2026 -

Group 1 Ford of South Austin responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

May 19, 2026

Excellent service team, transparent communication, fast repairs, friendly staff, and truly outstanding customer care throughout. More

by rivera.juan.w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2026 -

Group 1 Ford of South Austin responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

May 16, 2026

Excellent service good communication clear description of work to be done no upsell clean waiting room More

by Ed.keiner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie wiora
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May 22, 2026 -

Group 1 Ford of South Austin responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 14, 2026

The Ford Dealership gave excellent car service help. Got an oil change. Perfect customer service from Hunter. More

by martha hannah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
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May 16, 2026 -

Group 1 Ford of South Austin responded

Hello, we're happy to hear you had such a positive experience with Hunter! Please don't hesitate to reach out if there's anything additional we can do for you.

May 14, 2026

Hunter did an awesome job with everything Introducing himself, written list of issues, follow ups, He handled everything professionally and courteously He is great at his job Enjoyed my time and exp More

by kurthowardjacobsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter. Service
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May 16, 2026 -

Group 1 Ford of South Austin responded

Hello, thank you for your kind review; we are happy to pass along your comments to Hunter here at Group 1 Ford of South Austin! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 13, 2026

My advisor Jackie Wiora is excelente on her job John Sullivan is always caring for the customer I’m very satisfied More

by luz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Wiora
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May 14, 2026 -

Group 1 Ford of South Austin responded

Hi Luz, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford of South Austin. Please don't hesitate to reach out if there's anything additional we can do for you.

May 12, 2026

Joshua in service was helpful, timely, and personal. The vehicle was taken care of and good recommendations for upcoming service were communicated. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
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May 14, 2026 -

Group 1 Ford of South Austin responded

Joe, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of South Austin. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 12, 2026

Was quick to schedule me, was clear about the work, and was thorough with the work. More

by Jacob.b.gustafsson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gustafson
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May 14, 2026 -

Group 1 Ford of South Austin responded

Hi, we are so happy to read such a great review about Group 1 Ford of South Austin! We hope you have a great day!

May 10, 2026

Walked in without an appointment to addtess recall on software issue. Was informed it woukd take an hour. An hour later the work was done. Topped off fluidd and did a basic check at no charge. Totallysat More

by markk.marshall57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alejandro Zamora
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May 15, 2026 -

Group 1 Ford of South Austin responded

Hi, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 09, 2026

I waited 10 minutes for my “appointment” for an oil change, was not warned how long it would take. It ended up being over two hours long More

by budj35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Kimball
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2026 -

Group 1 Ford of South Austin responded

We are very sorry the oil and filter change took longer than promised. We would love to offer you your next oil and filter change for free. If you would like to take advantage of the offer, please contact Jim May (Service Director) at 512-916-2682 or Andrew Sommerville (Service Manager) at 512-916-2608.

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