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Group 1 Ford of Shreveport
Shreveport, LA
907 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 907 reviews
September 13, 2026
Our sales agent, Quinton was amazing! He walked the parking lot with us and for the cars we looked at, he was very informative about them (year, cost, miles, etc). Also, he was courteous He walked the parking lot with us and for the cars we looked at, he was very informative about them (year, cost, miles, etc). Also, he was courteous and brought us sodas to drink while we waited. More
by ahines0611
Employees Worked With
Quinton Braswell, Richard Lambert
September 10, 2026
Terrible service visit. We dropped off truck for recall work at 8am Wednesday. Was supposed to take 4 hours. They were to call when done. On Thur. We tried to find when We dropped off truck for recall work at 8am Wednesday. Was supposed to take 4 hours. They were to call when done. On Thur. We tried to find when it would be ready. Service advisor couldn't be reached. Messages never returned. Finally went to dealer at 1pm. Service advisor still couldn't say what was going on. Came back at 3pm told them we are waiting. And the advisor went and came back saying mechanic had it on rack now. Finally 445pm saw our truck in parking lot. Most disorganized non communicating service dept we have ever used. Will find a new dealership. More
by C A Hough
Employees Worked With
Service advisor, Richard Lambert
September 07, 2026
Worst customer experience I’ve ever had. It’s been 10 days, and I still haven’t received any update or even a proper diagnosis report. The communication has been extremely poor, and the mana It’s been 10 days, and I still haven’t received any update or even a proper diagnosis report. The communication has been extremely poor, and the management is honestly the worst I’ve ever dealt with. Very frustrating experience from start to finish. If I could give zero or even negative stars, I would give -100 More
by mvchandu2002
Employees Worked With
Richard Lambert, Janet Haynes
September 04, 2026
Made an appointment for 1:00 pm for a 20,000 mile service and stating that I would be waiting. The truck was not finished until after 5:00 pm. There was no communication during the wait until saying the tru and stating that I would be waiting. The truck was not finished until after 5:00 pm. There was no communication during the wait until saying the truck was ready. More
by fhredd90
Employees Worked With
Janet Haynes
August 27, 2026
Do not return calls. Unable to get information about your vehicle. Do not listen to customer regarding what the problem is. When you attempt to call direct, their phone s Unable to get information about your vehicle. Do not listen to customer regarding what the problem is. When you attempt to call direct, their phone system has you on hold for at least 10 minutes before you reach a person in the service department. Then they want you to speak only with a particular person which your vehicle has been assigned to who does not respond to messages you leave for her/him and does not call you back. Will never again use their service department or seek help with any part of this dealership. More
by nittynurs
Employees Worked With
Final person Matthew
August 22, 2026
Came here for 150k mile maintenance. Told them I’d like coolant and trans flush also..was there for 3 hours and was told I needed brakes, for $600 for 4 sets of brakes I declined. Was ab Told them I’d like coolant and trans flush also..was there for 3 hours and was told I needed brakes, for $600 for 4 sets of brakes I declined. Was about to pay and the service writer told me they didn’t do the transmission flush so they had to pull it back in and do that. The gentleman who pulled the cars in was very nice and took my vehicle in to wash it after that they pulled it in and did the transmission flush. I got there @ 8:03 was the 5th person to check in. Couldn’t tell you how many people came and went. I know they could’ve been there for quick oil changes but being there for over 5 hrs I heard was some of them were…the confusion of the service not being done initially was a head ache. Will probably go to the bossier ford next time. Didn’t even get a ford hat. I get you don’t want to work on Saturday but with it being $500 just on labor…I think it should’ve been done and not pulled out then back in. More
by Imbroke
Employees Worked With
Not sure
August 21, 2026
This dealership is an absolute disaster. I took my car in for a warranty claim (the best warranty you can buy) and a 2 day job took 4. 4 days without my primary vehicle for a headlight repla I took my car in for a warranty claim (the best warranty you can buy) and a 2 day job took 4. 4 days without my primary vehicle for a headlight replacement. No one will answer the phone at the service desk except for the third party that eventually picks up and just transfers you back to the service desk just to still not have anyone answer. I even left messages with the manager Haley P. And still nothing. I had to borrow a car and just show up at the service desk just to get an update after the second day. Same thing on day 4. I had to call over 10 times just to finally get an update and make sure I was going to get my vehicle back that day. Of course the service desk will say they had 3 people quit on friday. Every time you go to this dealership several people have just quit and it is someone’s first day. Seems to be a theme here. If I was managing a unit and all my people quit, I would probably be out on the floor picking up the slack. Not sitting in meetings. This used to be my go to place to buy a vehicle (I have bought several from here). I will never go back to this dealership. Even the sales guy Sam wouldn’t help me when I asked him several times if he could help me get a quote for yall to buy my expedition. It worked out because I found a dealership that is a lot more accommodating. More
by smg10255
Employees Worked With
Sean R.
August 21, 2026
Usually have good timely service with updates, however this visit I had zero updates and no phone call stating service was complete. We got to the dealership at closing still with no notice it was ready. this visit I had zero updates and no phone call stating service was complete. We got to the dealership at closing still with no notice it was ready. More
by tdfadair
Employees Worked With
AJ
