Group 1 Ford of Pensacola

The service tech, Danny was very helpful when I went there to get a new battery last Friday. Thanks you there to get a new battery last Friday. Thanks you More

My service advisor was very thorough, courteous, and professional in managing my service appointment. It was a pleasant experience! professional in managing my service appointment. It was a pleasant experience! More

This dealership always keeps my car longer than it should. We stopped going there for this very reason. I had recall work done and they kept my car overnight for something that seems to have taken t should. We stopped going there for this very reason. I had recall work done and they kept my car overnight for something that seems to have taken them only a little over an hour or so to complete. Ben told me they might keep the car if the update took a long time. Then messaged me this morning (with ZERO update yesterday - my appointment time was 9 am) saying they would start the warranty work this morning! WTH? When asked about it he said I was warned it might take a day and a half, but he didn't say it would be that long because they wouldn't even get to it. I had even put on the appointment that I wanted to wait for my car. They ended up having to uber me a ride home. They kept my car a week the last time we took it there for any real work. I avoid the service department as much as possible. When we approached management the last time (we just picked the car up with no work being done) we got zero followup on our complaint. The shop itself looks great and is clean and functional. It is just the service time frame is awful and this has been this way for at least two years. More

Took my F150 here for the first service appointment. Tristen Cooley was excellent to work with and kept me informed on the process. Will be bringing it back here in the future for service needs. Tristen Cooley was excellent to work with and kept me informed on the process. Will be bringing it back here in the future for service needs. More

Service agent, Chris was great, unfortunately the department is otherwise unresponsive or helpful to me. department is otherwise unresponsive or helpful to me. More

They seem to not have enough mechanics as programming of computer for a recall tool over 4 hours to complete. Check-in and check-out of dealership was excellent. computer for a recall tool over 4 hours to complete. Check-in and check-out of dealership was excellent. More

It had been a while since I’d purchased a new car, and I was a little anxious going into the dealership because I was expecting a lot of pressure and haggling. I was pleasantly surprised! My sales guy, Bray was a little anxious going into the dealership because I was expecting a lot of pressure and haggling. I was pleasantly surprised! My sales guy, Brayden Sadler, was fantastic. There was no pressure, he explained everything about the price upfront, and he answered all of my questions about the Bronco Sport, plus plenty of things I didn’t even think to ask. The entire process was easy and painless, and I absolutely love my new Bronco Sport! Thanks, Brayden, for all of your help! More

It took 2 1/2 weeks to get a truck back for an AC fixed. Horrible communication, I literally had to go online I talked to a Ford representative. Not even a dealer person. I won’t be taking any more vehicles Horrible communication, I literally had to go online I talked to a Ford representative. Not even a dealer person. I won’t be taking any more vehicles there for service. I will seek out other dealers for any repairs that need to be made to both of my Ford vehicles, and did I mention both were purchased at world Ford same place We took it in for service. I literally had to call the general manager of the dealership, to get answers about my Ford ranger. More

Service was excellent. Chad Matthew's was instrumental in providing my used F350 Superduty with a road worthiness necessary to travel our country without hesitation. Chad Matthew's was instrumental in providing my used F350 Superduty with a road worthiness necessary to travel our country without hesitation. More

Would have like them to go over everything that was done with my car and something that I asked them to look into was not!! with my car and something that I asked them to look into was not!! More