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Group 1 Ford of Pensacola

Pensacola, FL

4.7
2,685 Reviews

6397 Pensacola Blvd.

Pensacola, FL

32505

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Showing 2,685 reviews

October 19, 2026

My sales consultant Brayden Sadler was fantastic. Not only did he answer all my questions quickly his response was immediate. In fact he even helped my father and I purchase a new 2026 Ford Ranger XL More

by Terry Romina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brayden Sadler
Oct 22, 2026 -

Group 1 Ford of Pensacola responded

Hello Terry, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Pensacola. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 19, 2026

Service department got me checked in within minutes of arrival and had truck available for pickup within 48 hours More

by jdreames15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert lucas
Oct 21, 2026 -

Group 1 Ford of Pensacola responded

Hi, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!

October 15, 2026

Gave me a great deal on my Ford F150 in 2021 and it was greatly appreciated. More

by LOlkjer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Barlow
Oct 17, 2026 -

Group 1 Ford of Pensacola responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

October 15, 2026

This dealership service department was able and willing to answer my questions about my vehicle recall and why it would take time to complete the process More

by teddog2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber G
Oct 16, 2026 -

Group 1 Ford of Pensacola responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 14, 2026

Nice job. Nice job. Thanks, have a great day. This counter is a pain in the a**. More

by geraldbozant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katrina
Oct 16, 2026 -

Group 1 Ford of Pensacola responded

Thank you for your feedback. We’re glad you had a positive experience and appreciate your patience with the review requirements. Thank you for taking the time to share your thoughts, and we look forward to serving you again.

October 13, 2026

Greetings to all, Per my service, I felt well taken care of by the staff at Group 1 upon arrival until the conclusion. It appeared my presence was valued both personally and professionally. My servic More

by voxnoctis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lucas
Oct 18, 2026 -

Group 1 Ford of Pensacola responded

Hello Voxnoctis, we're happy to hear you had such a positive experience with Robert! Feel free to reach out to us if you need anything. Have a wonderful day.

October 12, 2026

Quick turnaround on my trucks service. Awesome customer service. I’ve been taking both my vehicles here for service for years with no issues. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Grubb
Oct 14, 2026 -

Group 1 Ford of Pensacola responded

Hi Chris, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 10, 2026

Brought vehicle in with transmission concerns, which were blown off by the service department even though that was what my appointment was for. Open recall not fixed either. They had my car half a day and al More

by phillipervie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tristen Cooley
Oct 13, 2026 -

Group 1 Ford of Pensacola responded

Thank you for sharing your feedback. We are disappointed to hear that your visit did not meet your expectations. We understand your frustration, especially since your appointment was scheduled to address transmission concerns. Transmission concerns can require extensive diagnostic testing to accurately identify the cause and determine the appropriate repair. However, we recognize the importance of thoroughly addressing the concerns that brought you in and clearly communicating our findings and recommendations. We would appreciate the opportunity to review your visit, including the transmission concerns and outstanding recall, to better understand what occurred. Our goal is to provide accurate diagnostics, transparent communication, and a service experience that earns your confidence. Thank you for bringing this matter to our attention. Justin Murphy Service Director - Group 1 Ford of Pensacola justinmurphy@group1auto.com

October 08, 2026

Great job Kept me informed and made me feel welcome Will continue to use this dealership for my maintenance car needs Thanks More

by ranger9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only dealt with the service dept
Oct 10, 2026 -

Group 1 Ford of Pensacola responded

Hello, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Group 1 Ford of Pensacola

October 07, 2026

Very fair price on my trade-in and on the vehicle I bought. Nash Baker was great to work with. I would highly recommend stopping there to buy your next vehicle. More

by Papa
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nash Baker
Oct 09, 2026 -

Group 1 Ford of Pensacola responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!