Group 1 Ford of Pensacola

From the time I drove in for service until I picked up my car, I felt appreciated.Tristan in service was nothing but professional and willing to go the extra step. Thank you for taking care of my recall work car, I felt appreciated.Tristan in service was nothing but professional and willing to go the extra step. Thank you for taking care of my recall work. I will be back! More

Used the valet service! Service was performed in a timely manner. Mpi received, very happy with my service today! Service was performed in a timely manner. Mpi received, very happy with my service today! More

All the staff were nice. The waiting area was comfortable. The only negative was they did not fill up my DEF. Their policy was to only put in three gallons. The waiting area was comfortable. The only negative was they did not fill up my DEF. Their policy was to only put in three gallons. More

Special shout out to Sara Reilly. Next to Jacob she’s the best she is a hard worker and she spoke to me in a manner I could understand when speaking about my Bronco. Also, when she to Next to Jacob she’s the best she is a hard worker and she spoke to me in a manner I could understand when speaking about my Bronco. Also, when she told me something was going to be done and the time frame it was accurate as can be. Again awesome job both by the dealer and by Sara. Thank you Ross Mitchell Blue Bronco More

Disappointed Experience – Group 1 Ford of Pensacola I rarely leave reviews, but I believe other buyers deserve to know about my experience. I drove approximately two hours to view a GMC Sierra 2500HD De rarely leave reviews, but I believe other buyers deserve to know about my experience. I drove approximately two hours to view a GMC Sierra 2500HD Denali Ultimate- 47,512 miles VIN: 1GT49XEY4RF391324 After spending considerable time communicating with both the salesperson Stephen Rone and the Used Car Manager Chris. Before making the trip, I specifically requested-more than once that the truck be thoroughly detailed and presented in its best possible condition. I was assured that it would be. Unfortunately, when I arrived, it was immediately apparent that the truck had not been prepared as promised. The truck still had white detailing compound throughout the door trim, wheel well trim, bed trim, and other exterior areas. The leather seats had noticeable marks, the floor mats were worn, dry, and stiff, and the overall presentation was disappointing. During the test drive, I also noticed knocking and roughness that raised additional concerns about the vehicle. What made the experience even more frustrating was hearing discussion about the cost of having the truck fully detailed before my visit. As a customer, that was difficult to understand. When a dealership schedules an appointment with someone traveling hours to potentially make a major purchase, the vehicle should already be cleaned, inspected, and presented at its absolute best. That should be part of the standard customer experience-not something viewed as an unnecessary expense. The videos I received before arriving also did not accurately reflect the truck's condition in person. While I understand that used vehicles will have normal wear, there is a difference between normal wear and failing to properly prepare a vehicle for a serious buyer. My disappointment wasn't simply about the truck; it was about the overall experience. I invested my time to make the trip because I was genuinely interested in purchasing the vehicle. Instead, I left feeling that my time and effort were not respected. I ultimately chose to take my business elsewhere. I hope this feedback encourages better preparation, better communication, and greater attention to detail for future customers especially those traveling long distances. More

The customer service of my dealer, Mr. Smith is unmatched in the car buying world! Smith is unmatched in the car buying world! More

Outstanding service from this dealer! Danny McWatters was my Service Advisor for the actual work. Service Advisor Sara Reilly, took care of the final billing for a promotional oil change Danny McWatters was my Service Advisor for the actual work. Service Advisor Sara Reilly, took care of the final billing for a promotional oil change and general inspection offer for my F-150, plus checking an air bag warning message. It turned out that a connector for the airbag wiring had come loose and it was was a simple matter of just reconnecting it. Everything was professionally taken care of and the promo cost was honored without additional cost. Service Advisor Sara Reilly, caught an oversight on my part concerning my remaining rewards points. Luckily, my remaining points covered the whole cost of the service! Very impressed with Sara catching that and Danny, who took care of the actual service! Both Advisors were friendly and professional. Last but not least, the older gentleman that works in Parts does a great job as well. I had ordered a part that came in later that day and I dealt with him when I picked it up. He is always kind, attentive and helpful. More

Chris Stanford always takes such good care of me anytime I come in thank u! I come in thank u! More

Did what what they said they would do for the price they said they would do it for. said they would do it for. More

Outstanding service and my service advisor greeted me and was very professional kept me fully informed about my vehicle. was very professional kept me fully informed about my vehicle. More