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Group 1 Ford of Pensacola

Pensacola, FL

Overview
Reviews
Vehicles
4.7
2,617 Reviews
Call Dealership (850) 476-9050
View Awards

6397 Pensacola Blvd.

Pensacola, FL

32505

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Showing 2,617 reviews

May 01, 2026

Sales person and financial rep were knowledgeable and proficient about the products they represented. A comfortable, no pressure, experience. More

by Gespat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rogeke Bernard, Steve Bogan
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May 14, 2026 -

Group 1 Ford of Pensacola responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Pensacola! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 01, 2026

Nothing to say but not satified very upset with the device that I recorded at d More

by wilenjason1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Wagoner
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May 01, 2026 -

wilenjason1 responded

Not satisfied, I have contacted corporate and I will be in contact with you aoon

May 14, 2026 -

Group 1 Ford of Pensacola responded

We never like to hear those 2 words.... Not satisfied. We would like to know more about what happened. Please reach out to our management team so we can talk about it.    Justin Murphy Service Director Group 1 Ford of Pensacola p-850 266-2168 justinmurphy@group1auto.com

April 30, 2026

Great customer service and communication super fast turn around with vehicles. we recommend to anyone More

by Twwhitt05
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tristen
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May 14, 2026 -

Group 1 Ford of Pensacola responded

Hi, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

April 29, 2026

Great Professional staff that kept me informed all the time. Completed my recalls and oil change in a timely matter. More

by Evenscott1220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 14, 2026 -

Group 1 Ford of Pensacola responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

April 28, 2026

Staff & service was outstanding from the first phone call to the pick up of my vehicle. Judy was super nice & kept me up-dated on my vehicle’s repair! Met Ben & Sara when picking up. They were very efficie More

by sasvaughan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judith, Sara, Ben
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May 14, 2026 -

Group 1 Ford of Pensacola responded

Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 28, 2026

So far so good. I've used them a few times now for normal maintenance and recall repairs and service has been fast and easy. I love there valet service where they pi More

by Bigmamas52
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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May 15, 2026 -

Group 1 Ford of Pensacola responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 27, 2026

Fast, Informative, a true 5 star visit thanks to Tristin. He is a star player ! More

by Mama Bear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristin in the service department
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Apr 27, 2026 -

Mama Bear responded

Please let him know I hope to see him again.

May 14, 2026 -

Group 1 Ford of Pensacola responded

Hello, we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

May 14, 2026 -

Group 1 Ford of Pensacola responded

Hello, we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

April 24, 2026

I was communicated with throughout the entire process and I am extremely comfortable with the repairs that were made to my vehicle. Overall a very pleasant experience and Jacob Wagner was very helpful More

by Doug Queen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Wagner
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Apr 27, 2026 -

Group 1 Ford of Pensacola responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Pensacola. Please don't hesitate to reach out if there's anything additional we can do for you.

April 24, 2026

They kept me informed of the status of my car and also were really patient with me when I asked multiple questions More

by Miranda Clay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
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Apr 27, 2026 -

Group 1 Ford of Pensacola responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

April 24, 2026

Tristen checked me in and was started immediately. He kept me informed of the progress and my truck was returned to me in under four hours, great job!!! More

by Mikepeaden58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen service advisor
Print
Apr 27, 2026 -

Group 1 Ford of Pensacola responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

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