Group 1 Ford of Pensacola

This is the second car I’ve purchased from my Marco, and once again he made the entire process easy and stress‑free. He’s straightforward, helpful, and truly listens to what I need. I never feel pressured — once again he made the entire process easy and stress‑free. He’s straightforward, helpful, and truly listens to what I need. I never feel pressured — just supported. That’s exactly why I came back to him for my next car. If you want someone who keeps things simple and takes great care of you, he’s the one to go to. More

Group 1 Ford is always so friendly and helpful. I can drop my car off and then get text updates. They make approving services easy via text as well. They also have great specials and their oil chan I can drop my car off and then get text updates. They make approving services easy via text as well. They also have great specials and their oil change is cheaper than drive up companies. Their scheduling process is easy too. More

Good customer service, kept me informed about my service. I was very satisfied with the service provided. I was very satisfied with the service provided. More

Excellent communication and services delivered at a high quality! Fully met expectations. I will continue to use World Ford quality! Fully met expectations. I will continue to use World Ford More

Noah and the team did a great job. Got service done. Very clean and friendly dealership Got service done. Very clean and friendly dealership More

Service was great and all my issues were addressed. That said, having to drop off your vehicle for a week just to keep it in the service queue is quite a ridiculous proposition. That said, having to drop off your vehicle for a week just to keep it in the service queue is quite a ridiculous proposition. More

I’m only rating a portion of the dealership and the service. While I was there in the lobby, there were two glaring issues that caught my eye. The lighting kept going off which eventually the serviceme service. While I was there in the lobby, there were two glaring issues that caught my eye. The lighting kept going off which eventually the servicemen fixed. The other is they have a visual TV board of the maintenance for the day which everyone who came in the lobby were looking at was not updated. The date of my maintenance showed May 8th however, the actual date was the 18th. We all were looking for our names until we realized it was the wrong date. I asked around and nobody knew how to fix it. More

Ben and Brittany were professional and friendly. They helped me through my truck service and kept me up-to-date and communicated clearly. I felt very welcomed and will be back to this location next They helped me through my truck service and kept me up-to-date and communicated clearly. I felt very welcomed and will be back to this location next time service is needed. More

Chris was my service advisor he went above and beyond to make sure I was kept up to date on the status of my vehicle in service make sure I was kept up to date on the status of my vehicle in service More

We take all of our work trucks and transits to Group 1 Ford to get serviced! They have an excellent service department and are always friendly! Ford to get serviced! They have an excellent service department and are always friendly! More