Group 1 Ford of Pensacola

Very helpful and my advisor made sure I was taking care of. I'll be back as always. of. I'll be back as always. More

Easy check in and fast service! Everything was great. Timothy was pleasant and kept me informed. Everything was great. Timothy was pleasant and kept me informed. More

My salesman Steven was great from picking out what I wanted to the test drive. Then back to the finance office very expeditious very easy to deal with explained everything. I would highly recommend this wanted to the test drive. Then back to the finance office very expeditious very easy to deal with explained everything. I would highly recommend this dealership whether you're buying new or used More

We’d definitely buy from Group 1 again. Brandon is a great asset to your company and helped us to smoothly purchase our truck. We’re very happy with it and all of your staff. Brandon is a great asset to your company and helped us to smoothly purchase our truck. We’re very happy with it and all of your staff. More

Follow up could have been better but I was treated professionally and my vehicle was repaired the first time. Montana was great to work with. professionally and my vehicle was repaired the first time. Montana was great to work with. More

Service department was on it today! Got me in and out in a timely manner. Sara was friendly, efficient, and kept me informed. Good work, Ford team. Got me in and out in a timely manner. Sara was friendly, efficient, and kept me informed. Good work, Ford team. More

Getting checked in was fast and easy in the new service area drive through. Chris kept me informed on what was going on. area drive through. Chris kept me informed on what was going on. More

Customer service was great. He kept me updated and let me know when my car was completed. He kept me updated and let me know when my car was completed. More

Brought my car in for repairs, when they put it back together they forgot to hook up windshield wiper hoses. They broke two pieces of trim. Brought it in for that to be repaired( windshield wipers hose together they forgot to hook up windshield wiper hoses. They broke two pieces of trim. Brought it in for that to be repaired( windshield wipers hoses) and they never installed the broken trI’m as requested. Brought it in again for another repair (warranty roof replacement) and asked for the trim to be replaced. Told it was done. Picked up car for third time and trim still not completed. Very frustrating experience More

Upon entry every one was friendly and the area was clean. The waiting room has the most fabulous and comfortable chairs. The waiting room has the most fabulous and comfortable chairs. More