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Group 1 Ford of Pensacola

Pensacola, FL

Overview
Reviews
Vehicles
4.7
2,617 Reviews
Call Dealership (850) 476-9050
View Awards

6397 Pensacola Blvd.

Pensacola, FL

32505

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Showing 2,617 reviews

June 13, 2026

First time taking our Ford Escape here and we’re very pleased with the service. Our service adviser Sara Reilly kept us informed every step of the way. Will definitely be back ! More

by dutchy5912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara Reilly, service advisor
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Jun 13, 2026 -

Group 1 Ford of Pensacola responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Pensacola. Please don't hesitate to reach out if there's anything additional we can do for you.

June 12, 2026

Tristen Coole was a great service advisor, provided as much information as I needed even help break it down for my better understanding. Definitely will have him next time as a service provider ! Thank yo More

by Hannahfunnell53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Coole
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Jun 13, 2026 -

Group 1 Ford of Pensacola responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Pensacola. Please don't hesitate to reach out if there's anything additional we can do for you.

June 11, 2026

Christopher was super nice and did a great job with communication! Recall got fixed and they even did an inspection of my vehicle which was super nice! Thank you More

by taraallen.ta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher in the service center
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Jun 12, 2026 -

Group 1 Ford of Pensacola responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Pensacola! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 11, 2026

Amazing customer service and total engine replacement work on truck and fuel system replacement. The technician and advisor were above reproach. Thank you so much for such quality service. More

by Amadeo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny in service
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Jun 12, 2026 -

Group 1 Ford of Pensacola responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 11, 2026

Service center is always transparent, honest, and does their best to give a good price. More

by jarradpemberton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Print
Jun 12, 2026 -

Group 1 Ford of Pensacola responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

June 10, 2026

Sara did a good job keeping me informed and the service was great. Would recommend More

by Jpitts0322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara
Print
Jun 11, 2026 -

Group 1 Ford of Pensacola responded

Hello, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 10, 2026

Service department has been getting better and more timely and accommodative. Had a recall inspection this AM and Jacob got me in and out. I appreciate that as I live a good distance away from dealer More

by Disco
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Wagner
Print
Jun 11, 2026 -

Group 1 Ford of Pensacola responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Pensacola. Feel free to reach out to us if you need anything. Have a wonderful day.

June 10, 2026

Great service, friendly and always answered any questions I had about there vehicle's. Will continue to ho there for all my vehicle needs. More

by Dufrener66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rico Bernard
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Jun 11, 2026 -

Group 1 Ford of Pensacola responded

Hello, we really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 10, 2026

Meet you with smiles great place to work obviously oil change was done in a very fast manner More

by Ping1311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara
Print
Jun 11, 2026 -

Group 1 Ford of Pensacola responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!

June 09, 2026

Have always received excellent service with world Ford. The customer service is outstanding. They have always treated us with respect and honesty. More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher G
Print
Jun 10, 2026 -

Group 1 Ford of Pensacola responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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