Group 1 Ford of Pensacola

Timely and pleasant experience. Keeping me informed throughout the process. Nice waiting area to hang out. Keeping me informed throughout the process. Nice waiting area to hang out. More

When I called and scheduled the recall service, I also scheduled a oil change if it was the same price as the last time I was there. I Had a service number to show the attendant but he said he didn't need scheduled a oil change if it was the same price as the last time I was there. I Had a service number to show the attendant but he said he didn't need it. I dropped the vehicle off the night before and handed my keyboard to the guy in the service center. They said it would be done by 1pm the next day. When I finally went to pick up my vehicle, I called before I left my house and he said it would be ready in 25 minutes. I get there and had to wait for over 40 minutes in the front wait room without one person asking for help. I finally go back Into the service garage and ask if my truck is ready and they said they couldn't find me but I was the only person in the front office. I get in my truck and there is a half eaten bag of Jerky left in my truck along with other garbage. More

Staff was professional, waiting area was clean and sufficient, appointment was prompt in getting my car serviced so I could leave in a timely manner. sufficient, appointment was prompt in getting my car serviced so I could leave in a timely manner. More

Went in for an oil change and tire rotation. Judy at the service desk took quick care of me. The service was one of the quickest I've ever had at a dealership. Judy at the service desk took quick care of me. The service was one of the quickest I've ever had at a dealership. More

I’ve had my truck for 2 years now and group 1 has been the only place I have taken it for service. For far they have not disappointed. Tristen and Sara have been my favorite service advisors over that tim the only place I have taken it for service. For far they have not disappointed. Tristen and Sara have been my favorite service advisors over that time. More

I was able to get the services I requested quickly with quality customer service. I also received a video showing everything that was good with my vehicle and services that I will need in the future. quality customer service. I also received a video showing everything that was good with my vehicle and services that I will need in the future. More

I had a previous dealer tell me it was impossible to clear the check engine code for something I didn’t want to fix that was not an issue worth repairing. I didn’t even ask them to clear it but they did clear the check engine code for something I didn’t want to fix that was not an issue worth repairing. I didn’t even ask them to clear it but they did and now the annoying light is gone, what a relief. More

From my initial call, never having been to this dealership, to receiving my repaired vehicle. Communication was timely and complete. My concerns were listened to and addressed in a most professiona dealership, to receiving my repaired vehicle. Communication was timely and complete. My concerns were listened to and addressed in a most professional manner. I was pleased that compromises on price were negotiable with customer satisfaction being the perceived priority. Excellent service and my vehicle is once again in top shape! More

Matthew was great. He kept me informed of what was available since I was from out of town. He was on top of everything. My appointment time was honored. I didn’t feel a He kept me informed of what was available since I was from out of town. He was on top of everything. My appointment time was honored. I didn’t feel any pressure and offered me options. The financing dept was very quick, it took about 2 1/2 hrs from the time I arrived on the lot including test drives and everything to drive out with a very nice vehicle. Such a good experience! More

I had my wife go in for an oil change today. She dealt with Sara and was very pleased with her experience. Will definitely be using Ms. Sara as our service advisor from now on She dealt with Sara and was very pleased with her experience. Will definitely be using Ms. Sara as our service advisor from now on More