Group 1 Ford of Pensacola

I received a recall notice from FMC. I contacted the dealership and from appointment to completion the relationship was efficient, professional and friendly. Montana, my service agent is I contacted the dealership and from appointment to completion the relationship was efficient, professional and friendly. Montana, my service agent is a great asset. More

Visit to Service Department for a recall repair and general maintenance on my 2024 F150. My experience was excellent. Tristen, my service advisor exceeded my expectations, extensive knowledge of my ve general maintenance on my 2024 F150. My experience was excellent. Tristen, my service advisor exceeded my expectations, extensive knowledge of my vehicle, value of my time and ensured parts were in fact available to do the repairs prior to me just leaving my vehicle at the dealership and wondering when my truck would be repaired. Ford that is huge considering the current climate in dealing with recalls and repairs. Again a great experience. More

Had a great experience purchasing a new F150 Tremor. Marco and the rest were fantastic and expedited the process! Marco and the rest were fantastic and expedited the process! More

Danny was extremely helpful and kept my truck overnight to try and troubleshoot an issue when it was originally only there for an oil change. Even though they couldn’t replicate it still gave me a coupon f to try and troubleshoot an issue when it was originally only there for an oil change. Even though they couldn’t replicate it still gave me a coupon for my oil change. While I don’t always agree with their appointment system the customer service and work has always been great. More

The salesman worked with me on my exact needs and helped me find the specific car I was looking for. me find the specific car I was looking for. More

They were fast and friendly with what I needed to get done. I went a little bit later in the afternoon to get the discount, I was also informed of the bonus of doing the survey done. I went a little bit later in the afternoon to get the discount, I was also informed of the bonus of doing the survey More

Service could be a little faster I guess it was a lot faster than the last service faster than the last service More

Super rude. If you don’t look at the bill, they try to charge you for extra stuff. Treat you like you don’t matter. If you don’t look at the bill, they try to charge you for extra stuff. Treat you like you don’t matter. More

Same day appointment. Very quick thorough service. Kept me informed throughout. Got my truck in checked, serviced in less than 2 hours. Extremely courteous. ALL AROUND OUT Very quick thorough service. Kept me informed throughout. Got my truck in checked, serviced in less than 2 hours. Extremely courteous. ALL AROUND OUTSTANDING! More

All of the staff were friendly and professional. My car was serviced faster than the original estimate. My car was serviced faster than the original estimate. More