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Group 1 Ford of Pensacola

Pensacola, FL

Overview
Reviews
Vehicles
4.7
2,466 Reviews
Call Dealership (850) 476-9050
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6397 Pensacola Blvd.

Pensacola, FL

32505

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Showing 2,466 reviews

May 22, 2026

Good customer service, kept me informed about my service. I was very satisfied with the service provided. More

by kstubble1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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May 21, 2026

Excellent communication and services delivered at a high quality! Fully met expectations. I will continue to use World Ford More

by johnkowlok1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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May 23, 2026 -

Group 1 Ford of Pensacola responded

Hello, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 20, 2026

Noah and the team did a great job. Got service done. Very clean and friendly dealership More

by Dtman28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
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May 22, 2026 -

Group 1 Ford of Pensacola responded

Hello, thanks for your praise and kind comments about Noah and our team. We look forward to your next visit! Take care!

May 19, 2026

Service was great and all my issues were addressed. That said, having to drop off your vehicle for a week just to keep it in the service queue is quite a ridiculous proposition. More

by Strummin4Christ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
May 22, 2026 -

Group 1 Ford of Pensacola responded

Thank you for your feedback. We’re glad to hear your service concerns were fully addressed. We also understand your frustration regarding the extended wait time to remain in the service queue and appreciate you sharing your perspective. We hope to improve scheduling efficiency and provide a more convenient experience moving forward.

May 18, 2026

I’m only rating a portion of the dealership and the service. While I was there in the lobby, there were two glaring issues that caught my eye. The lighting kept going off which eventually the serviceme More

by rstangt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above employees. The customer service rep that took care of me was named Noah
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May 22, 2026 -

Group 1 Ford of Pensacola responded

Thank you for your feedback. We appreciate you bringing these concerns to our attention and apologize for the confusion caused by the maintenance display board and lobby experience. Your comments will be shared with our team to improve accuracy and overall customer communication. We hope to provide a smoother and more organized experience on your next visit.

May 16, 2026

Ben and Brittany were professional and friendly. They helped me through my truck service and kept me up-to-date and communicated clearly. I felt very welcomed and will be back to this location next More

by Allen26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany and Ben, Chris Jones
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May 20, 2026 -

Group 1 Ford of Pensacola responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Pensacola! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 16, 2026

Chris was my service advisor he went above and beyond to make sure I was kept up to date on the status of my vehicle in service More

by wendiam2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris service
Report | Print
May 16, 2026 -

Group 1 Ford of Pensacola responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Pensacola. If you have any further questions, please give us a call. We're always happy to help!

May 15, 2026

Great great great Wonderful great great great great great great great great great great great More

by Donal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
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May 16, 2026 -

Group 1 Ford of Pensacola responded

Donal, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 15, 2026

We take all of our work trucks and transits to Group 1 Ford to get serviced! They have an excellent service department and are always friendly! More

by Kris.Stewart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Montana McDonald
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May 16, 2026 -

Group 1 Ford of Pensacola responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 15, 2026

Dalton our sales professional was great. Got the deal done before getting to the dealership. In less than an hour my wife and I were in and out and on our way home. More

by Jeremy Haley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dalton Weihrauch
Report | Print
May 16, 2026 -

Group 1 Ford of Pensacola responded

Jeremy, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Pensacola. If you have any further questions, please give us a call. We're always happy to help!

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