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Group 1 Chrysler Dodge Jeep Ram Rockwall

Rockwall, TX

Overview
Reviews
Vehicles
4.5
1,195 Reviews
Call Dealership (469) 698-2100

970 East I-30

Rockwall, TX

75087

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Showing 1,195 reviews

July 13, 2026

I was very happy with my new service writer Christina when I brought my Durango in for its regular service. This was my first experience with Christina and she was very friendly very helpful and very pun More

by Sir ^V^ampyre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
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Jul 15, 2026 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Thank you for taking the time to share your experience! We're delighted to hear that Christina provided you with friendly, helpful, and punctual service during your recent visit. We'll be sure to recognize her for making such a positive first impression. We truly appreciate your feedback and are grateful that you chose us for your Durango's service. If there is anything we can do to make your next visit even better and earn a 5-star review, please don't hesitate to let us know. We value your business and look forward to serving you again in the future! Michael Gunter Service Director 469-698-2133

July 13, 2026

Justin did a great job keeping me aware of my Jeeps progress in service. He was also open and aware enough to answer any questions l had. Thanks More

by dalw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Jul 15, 2026 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

July 11, 2026

Waited 4 and a 1/2 hours for a 15 minute oil change? What the xxxx what's total vehicle would be done at 4:30?And it wasn't done till five thirty More

by kerr111dr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina
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Jul 15, 2026 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Thank you for sharing your feedback. We sincerely apologize for the extended wait you experienced during your recent visit. We understand how frustrating it is to expect a quick service like an oil change and end up waiting significantly longer than anticipated. While unexpected delays can sometimes occur, we recognize the importance of providing accurate time estimates and keeping our customers informed throughout the service process. We regret that we fell short of those expectations. We appreciate you bringing this to our attention, as your feedback helps us improve our scheduling and communication. Thank you for your feedback, and we hope to have the opportunity to provide you with the level of service you deserve in the future. Michael Gunter Service Director 469-698-2133

July 11, 2026

Just Kirby was pleasant to work with and goes the extra mile! Excellent customer service! Will Be returning! Thanks More

by angelace00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Kirby
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Jul 13, 2026 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 09, 2026

Great! Clean, with amazing selection and team worked together as should for an amazing experience. More

by willwalp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian and Chad
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Jul 10, 2026 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 08, 2026

It’s my third buy from Chris and he makes it too easy! They will get you want you want. More

by web2929
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Miles
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Jul 10, 2026 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

July 03, 2026

Justin Kirby was my service advisor and he was really great. Only place I use. More

by brandon21347
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Kirby
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Jul 05, 2026 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Chrysler Dodge Jeep RAM Rockwall. Feel free to reach out to us if you need anything. Have a wonderful day.

July 02, 2026

Justin was awesome will definitely be back to have my car serviced at this location again. More

by alextemocibanez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Jul 04, 2026 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hi, we're happy you found Justin to be so supportive during your experience here at Group 1 Chrysler Dodge Jeep RAM Rockwall. Please don't hesitate to reach out if there's anything additional we can do for you.

July 01, 2026

Took my truck in for maintenance. Told them I'll come back in 7 days to pick it up. I called to see if it is ready and they don't know, he'll call me back. That's unacceptable with to More

by Imjb73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Courtney Swift, receptionist at main #
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Jul 06, 2026 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

We truly value your business and thank you for bringing this to my attention. Please reach out using the information provided below—I’d like the opportunity to learn more about your experience and work toward a resolution. I look forward to speaking with you. Ricky Ruth General Manager rruth@group1auto.com

July 01, 2026

My experience at rockwall dodge is always the best. Courtney is my service guy and he does a fantastic job,that’s why I keep trusting Rockwall dodge with my promaster 3500 More

by Upperroom2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney.swift
Print
Jul 02, 2026 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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