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Group 1 Chrysler Dodge Jeep Ram Rockwall

Rockwall, TX

Overview
Reviews
Vehicles
4.5
1,195 Reviews
Call Dealership (469) 698-2100

970 East I-30

Rockwall, TX

75087

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Showing 1,195 reviews

August 22, 2026

Worst customer service from the moment you walk in I regret going to this dealership. Only went for an oil change and was there for almost 4 hours. When the dealership was empty. More

by ortizroofing469
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know
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Aug 30, 2026 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Christhian Thank you for sharing your feedback. I sincerely apologize that your experience with us did not meet your expectations. I understand how frustrating it can be to come in for a routine oil change and spend nearly four hours at the dealership. That is not the experience I want for any of our customers, and I’m sorry we did not provide the level of service, efficiency, and communication you deserved. We truly appreciate you bringing this to my attention, and we will use your feedback as an opportunity to improve. If there is anything we can do for you in the future, please let us know. We would appreciate the opportunity to provide you with a much better experience. Michael Gunter Service Director 469-698-2133

August 19, 2026

Awesome service! Kept me updated with times costs and dates. Thanks again much appreciated! Will be back More

by greenhoney76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
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Aug 21, 2026 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

August 17, 2026

My service rep Christina was GREAT. The rest was satisfactory and disappointing. The AI phone system was terrible and the service inspection done was a flat out lie. They passed things More

by Red_Nickel41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina in the service department
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Aug 17, 2026 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Thank you for taking the time to share your feedback. I’m very glad to hear that Christina provided you with great service and took the time to listen to your concerns. I’m sorry that the rest of your experience was disappointing. I appreciate you bringing the concerns regarding the AI phone system and the inspection to our attention. I’ll make sure your feedback is shared with my team so we can take a closer look and work toward improving the experience for our customers. Thank you again for your business and for recognizing Christina. I truly appreciate your feedback and the opportunity to improve. Michael Gunter Service Director 469-698-2133

August 15, 2026

Service advisor was excellent he kept me well informed on progress of my vehicle. Service was prompt More

by Elvis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Aug 16, 2026 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hello Elvis, we're happy you found our staff to be so supportive during your experience here at Group 1 Chrysler Dodge Jeep RAM Rockwall. Please don't hesitate to reach out if there's anything additional we can do for you.

August 14, 2026

Justin is always great to work with and is always professional when I need service ir giving updares. More

by Purljo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Kirby
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Aug 22, 2026 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

August 10, 2026

Clean and very approachable workers. They are super inviting, helpful, patient and friendly. Timing was great! More

by Barabara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Aug 11, 2026 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hello Barbara, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 06, 2026

Kevin was great he kept me updated on the parts coming in as well as the repairs being made More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Aug 06, 2026 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hello Laura, we're happy to hear you had such a positive experience with Kevin! Please don't hesitate to reach out if there's anything additional we can do for you.

August 03, 2026

We enjoyed our buying experience at Group 1 Chrysler Dodge Jeep Ram Rockwall. It was painless More

by rlstout11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Miles and a finance employee
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Aug 04, 2026 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 02, 2026

Rockwall dodge. I have been there multiple times for buying or servicing vehicles. This is the first time after a service that i have left happy. Courtney was the be More

by tayloroden23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney
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Aug 03, 2026 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hi, thank you for your kind review; we are happy to pass along your comments to Courtney here at Group 1 Chrysler Dodge Jeep RAM Rockwall! Feel free to reach out to us if you need anything. Have a wonderful day.

July 29, 2026

Amazing staff 10/10 recommend buying a car or truck here they make you feel very welcome and they make sure to leave no detail out many dealerships just want you to buy a vehicle but not this amazing staff More

by stevenrodriguez2121
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Savage
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Jul 30, 2026 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

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