Group 1 Chevrolet Spring

First service was great got a call back within a reasonable time, this most recent experience however could’ve been better. Delayed check in was expected given the day of the week it was and the vol reasonable time, this most recent experience however could’ve been better. Delayed check in was expected given the day of the week it was and the volume of vehicles getting serviced, however the service advisor I dealt with needs to have better communication with his customers. Status of the vehicle was not updated on the tracker, calls never answered, nor was there any attempt from him to return these 7 missed calls. I left my vehicle around 0930 and notified him I would be getting picked up and would not be waiting on site. After no success in attempting to get ahold of him I showed up in person to see the status of it, vehicle was already completed and ready to go. After expressing the frustration with the lack of communication efforts he kindly set me on my way. Polite and agreeable, but lacks accountability and effort. Asim avoided ownership of the situation and deflected any blame towards himself. More

The service writer was very helpful and wind my suv was ready he came know Thanks Louis. ready he came know Thanks Louis. More

Shoutout to Asim Khan at Group 1 Chevrolet in Spring! He looked after me today during my wheel alignment and did an awesome job. He let me know the time frame right away and gave me a quick heads-up when He looked after me today during my wheel alignment and did an awesome job. He let me know the time frame right away and gave me a quick heads-up when it was taking a little longer than planned. Super helpful, polite, and kept me in the loop the whole time. Thanks, Asim! More

As always I was very satisfied. I was greeted quickly. My service was done fast I was greeted quickly. My service was done fast More