Group 1 Acura Southwest Houston

Justin was amazing! He helped us from the start and kept us informed. They sent videos of the car as it was being worked on. Let us know as soon as it was ready.. They t He helped us from the start and kept us informed. They sent videos of the car as it was being worked on. Let us know as soon as it was ready.. They took care of us from start to finish. Justin is one of the best services we’ve ever seen and the service at Group one was flawless. More

I called Acura to schedule maintenance and to obtain an estimate on an overdue reansmission service. I was baffled when the service advisor told me that she couldn't give me an estimate because the mechani estimate on an overdue reansmission service. I was baffled when the service advisor told me that she couldn't give me an estimate because the mechanics weren't in to provide an estimate for parts.🙃 We finally agreed that I would drop my vehicle off at 7:00 the next morning for the routine service and she would contact me with an estimate for the transmission service. So, a few hours later, I received a text advising me that my vehicle was ready. Needless to say, I was alarmed. I immediately contacted Acura and, after at least four attempts I connected with a service advisor who informed me that it was to notify that my routine maintenance was completed. Nothing had been done to the transmission and my vehicle still needed to be washed. I hadn't received a maintenance video or anything. The advisor stated that my advisor should be sending the estimate within the next few minutes. I finally got the estimate after my third call which my service advisor ended up answering. Then, it ended up being a 35-minute call for her to get the correct estimate to me and for me to decipher it. I agreed to the additional service and was contacted three hours later to be informed that my vehicle service was completed. I returned to pick my car up and was directed to my advisor desk. I waited there for her for a few minutes. Then, when she made it, she appeared disappointed and said she had passed me on off to someone else. He advised her that he couldn't get in my file because she was still in it. I assumed she was closing out of it. However, by the time we reached his desk he had to ask her again to close out of it. I finally was checked out and got my car. This has to be one of the most unusual service experiences I have ever had. First, I was having my transmission serviced not rebuilt. Why couldn't a service advisor provide me with an estimate but I can get one on line? Secondly, why was I not sent a maintenance video and given an estimate for the transmission service as I requested? Thirdly, why wasn't I advised that my service advisor would not be advising me through out the service experience. Lastly, this is definitely not what I would expect from a consumer's point of view. Far from LEXUS service to say the least!!! More

Antonio was great to work with as always. My car was in and out in a timely manner. My car was in and out in a timely manner. More