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Grote Mitsubishi
Fort Wayne, IN
358 Reviews
I’m on a mission to put the fun back into buying a car and bring respect and responsibility back to the car business. I’m fighting for you. At Grote Automotive we believe everybody deserves to drive a nicer, newer car. And we’re dedicated to solving problems first and making money second.
I’m a firm believer that if you treat people with courtesy and educate them with the most complete information available, they’ll be empowered, they’ll be more informed and they’ll become your customers for life.
Bottom line, you deserve to be treated with respect and honesty when buying a car. And that’s what I’m promising. I’m not in business to sell cars to make a quick buck. I’m in business to sell cars to find great people who will stay with me for life.
I want to build a relationship with you… a relationship that adds value to your life… one built on trust and mutual respect… a relationship that will end your search for an honest car dealer and finally give you a dealership you feel comfortable doing business with for life.
My name is Fred Grote… and I’m A Dealer FOR The People.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 358 reviews
August 24, 2015
Best car buying experience ever We went there figuring we were going to have the same experience you would expect from a used car dealership. You know, a payment just a little higher We went there figuring we were going to have the same experience you would expect from a used car dealership. You know, a payment just a little higher than you wanted, talking down to a lesser car than you want, and not feeling like you were taken care of. TO OUR SURPRISE!!! None of that happened. Marlin, our salesman, treated us very well. We got the vehicle we wanted, $60 under what we said was our maximum payment, and we felt very well taken care of. If you want or need a used car I highly recommend Marlin as your salesperson. Call and make an appointment with him so you are sure to get him instead of someone else. I can't guarantee what other salesmen are like but Marlin WILL take care of you the right way. Ask for Marlin and don't let anyone else help you. More
by Boviall72
Employees Worked With
August 23, 2015
Good experience. Salesmen are going to be salesmen. It's their job. But the guy's at Grote were not overly pushy. They worked with me and my situation. The whole thing Salesmen are going to be salesmen. It's their job. But the guy's at Grote were not overly pushy. They worked with me and my situation. The whole thing went smoothly. More
by Kevin
Employees Worked With
Adrian Guitierrez
August 23, 2015
Excellent Customer Service My daughter and I went to Grote in Fort Wayne Indiana and had an excellent deal with Josh...hes the best..thank u josh allgeier My daughter and I went to Grote in Fort Wayne Indiana and had an excellent deal with Josh...hes the best..thank u josh allgeier More
by annspringer94
Employees Worked With
Josh Allgeier
July 31, 2015
don't buy anything I bought a car from them. Mistake. They didn't give me an option they left me sitting in the office and said "this what you can buy" I've had it fix I bought a car from them. Mistake. They didn't give me an option they left me sitting in the office and said "this what you can buy" I've had it fixed 4 times in the three months that I've owned it. Carfax and auto check are reporting frame damage which wasn't disclosed to me. They over priced it The salesman was friendly More
by rlc1968
Employees Worked With
David Ringel
June 25, 2015
Excellent Customer Service I had excellent customer service from start to finish. Mr Rutledge delivered on every request I made, and than some. I couldn't ask for any better cus I had excellent customer service from start to finish. Mr Rutledge delivered on every request I made, and than some. I couldn't ask for any better customer service if I paid for it. More
by MsBlack
June 12, 2015
Don't Buy a vehicle from Grote I purchased a vehicle and the heat did not work and the ac did not work.The brakes and the one tire had a slow leak,electric seat driving went out thi I purchased a vehicle and the heat did not work and the ac did not work.The brakes and the one tire had a slow leak,electric seat driving went out this was all pointed out on tested drive. Salesperson was Bill and manger I spoke with at time of purchased was Jim.I purchased a warranty and Gap insurance with the vehicle they insured me that the problems would be coverage under my warranty plus they said that they were going to fix it which after you sign the contact it a done deal. I called in there after I purchased the salesperson was never available and the mangers were never available left message and message. In March I drove over there and they did fixed the electrical seat but nothing else heat and ac still not working but when they fixed the seat they took electrical button switch from other vehicle they had on lot like mine so they use parts when they do repairs. So don't fall for the salesman and the manger himself that they would fix the problem. No they did not fix the problem and the warranty they sold me only covers the transmission and the engine,drive axle nothing else. They sale vehicles without doing a inspection on the vehicle they sell.I'm stuck with a vehicle what I'm paying on what going to be over 20,000.00 the heat and ac does not work. So don't fall in their sale lies and say everything cover we will fix everything just make a appointment bring it back. When you sign the contract and drive off. The salesperson and manger is a different person they got you you sign the contract you stuck with the vehicle and all the repairs on pre-existing problems because they do not do inspection and make you believe they will fix any repairs you point out to them. More
by Tinavas6
Employees Worked With
Bill salesperson and Jim Manger
June 05, 2015
Overall a good experience We were very pleased with our salesman, Adrian Gutierrez. He was very helpful and understanding of our expectations. The only disappointment was the We were very pleased with our salesman, Adrian Gutierrez. He was very helpful and understanding of our expectations. The only disappointment was the receptionist. She lacked any enthusiasm and bordered on rude. The greeting was cold and she spent time on a lengthy and loud cell phone conversation. My husband and I almost turned around and left before we got started. Luckily, the salesman made up for it. I would recommend this dealership/salesman, and have, to my friends. The receptionist needs to give serious consideration to the thought if this is the right kind of work for her. Next automobile purchase, we will consider going back to Grote. More
by Tammy 6/1/15
Employees Worked With
Adrian Guitierrez
June 03, 2015
Professional and understanding salesman Came in and felt very comfortable with salesman. He worked with me to get what I wanted and needed. I would recommend him to anyone needing a car. He Came in and felt very comfortable with salesman. He worked with me to get what I wanted and needed. I would recommend him to anyone needing a car. He takes time and does not rush you! More
by Srm46750
June 02, 2015
Great awesome experience Carnelle was easy to work with,I would buy another from Grote, They made the car buying process easy and very quick. Quick and painless. Carnelle was easy to work with,I would buy another from Grote, They made the car buying process easy and very quick. Quick and painless. More
by joker
Employees Worked With
Derrick Crumpacker
June 02, 2015
Just Lovely I made 2 trips to Grote Automotive while I was thinking about getting a car. The first time I wasn't sure what I was even looking for but when my othe I made 2 trips to Grote Automotive while I was thinking about getting a car. The first time I wasn't sure what I was even looking for but when my other plans for a car fell through, I went back to Grote. Carnelle was friendly, professional, and honest. He was never pushy and he did a great job getting me the best deal. I would (and already have) recommend to anyone getting a car to see Carnelle at Grote. More
by kloerme
