Grossman Nissan
Old Saybrook, CT
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112 Reviews of Grossman Nissan
Problem after problem... Wouldn't answer questions, or return phone calls, or respond to emails. It's all smiles until they get the check, and then we felt like we were completely on our own. It was a cer return phone calls, or respond to emails. It's all smiles until they get the check, and then we felt like we were completely on our own. It was a certified vehicle that had to immediately be brought to my local dealer, and it never had a state inspection.. Fortunately, we'll never have to go back there again. It seemed like it was their first time doing this. Very unprofessional, young and inexperienced. Not satisfied at all.. More
Grossman Chevrolet stinks. They don't know how to inflate tires, or properly "address" each tire pressure sensor in the vehicle's control system. I bought the vehicle from them and they have service inflate tires, or properly "address" each tire pressure sensor in the vehicle's control system. I bought the vehicle from them and they have serviced it since new. They rotated the tires but did not correct addresses of wheels in the computer system, so when left rear tire was low on air, the onboard computer system thought it was the left front tire that was low. At the next service, they kindly set tire pressure in all four (4) wheels to 35 psig, when appropriate pressure for the vehicle is 42 - 45 psig. They must not have checked their work at all because ALL tire pressure alarms went off as I drove out of the dealership. They don't deserve my repeated business or yours. More
Right from the start I was greeted with a very friendly hello by Greg who asked politley if their was anything that he could do for me. We had a friendly conversation and discussed what I was interested i hello by Greg who asked politley if their was anything that he could do for me. We had a friendly conversation and discussed what I was interested in. He showed me around the lot and we looked at a number of different cars with various options. He answered all of my questions and at no point did I feel pressured in any way. I drive 30-35K miles per year for work and currently own a 2009 VW Jetta Sportwagen TDI. My son will begin commutting to College in the fall and we wanted to get another high MPG car and were negotiating with the VW dealer for a Golf TDI because of my great experience with my car. I brought the whole family down a couple of days later and we test drove the Chevy Cruze ECO. We liked the ride and handling and all of the safety features that were included. Greg explained all of the features and we began to negotiate a deal. The only feature that we were looking for but did not get was the spare tire. Greg offered to find a comparable model with spare from another dealer but we made an offer for the one they had in stock. We feel that we were able to get a very fair price on a very fine car and had a positive experience due to the professionalism of both Greg and Guy. More
What an amazing experience. This dealership treated me like a person instead of just another sales figure. I was recently involved in an accident and my beloved Jeep Grand Cherokee was totaled. I had a ve like a person instead of just another sales figure. I was recently involved in an accident and my beloved Jeep Grand Cherokee was totaled. I had a very hard time getting financed for a replacement car and then a friend suggested I go to Grossman Nissan. What a difference! They actually cared about me and not just my money. Guy and Linda made a miracle happen and now I have a beautiful Nissan Rogue SL. I could not be more pleased with both the car and the incredible service provided to me by Grossman Nissan. They are friendly, professional and really went above and beyond to help me. I will always be thankful that I went there and plan on telling everyone I come across to go there if they are looking for a car. More
This is the second car i have purchased from Grossman, John Lacastro is the greatest salesman i have ever dealt with. Before i bought the cars i have, i went to other dealerships and every salesman i enco John Lacastro is the greatest salesman i have ever dealt with. Before i bought the cars i have, i went to other dealerships and every salesman i encountered was either pushy, to aggresive, some had no personality along with numerous other bad qualities. Mr Lacastro treats you like he has known you forever, he is very helpful and genuinely concerned that you are happy and satisfied and does everything possible to make the car buying experience a positive one. The second car i purchased is for my daughter and he included her in all the details and made sure she was happy with the car. My kids joked with him and were very comfortable with him. I would recommend anyone who wants to buy a car to go see John Lacastro, and whenever i need a new car i will definitly be back to see him. Thank you. Renee Denison More
I love my new Chevy Equinox. Greg was extremely informative about the vehicle and just a really nice guy. He answered all of our questions and was patient while I made my decision. I had been to informative about the vehicle and just a really nice guy. He answered all of our questions and was patient while I made my decision. I had been to other dealerships and found everyone at Grossman's to be very friendly and polite, hence my decision to buy my vehicle there. I was very happy that they located the exact vehicle that I wanted instead of trying to sell me something off the lot. Overall I was very pleased. More
My husband and I recently purchased a 2011 Chevy Equinox LTZ at your dealership. Our experience with Greg Grabulis was outstanding. For me buying a car is worse than having a tooth pulled. However, Greg LTZ at your dealership. Our experience with Greg Grabulis was outstanding. For me buying a car is worse than having a tooth pulled. However, Greg was able to make this transaction painless. His friendliness and knowledge of the Chevy products was amazing. He took a great deal of time going over the new vehicle and even made a follow up call once we had our new car home. My husband was extremely impressed. Too often we write letters criticizing sales experiences but this was not the case. I just wanted to share what a pleasant experience we had at your dealership and have already recommended Greg to others. You chose wisely when you added him to your sales team. More
The experience was professional and courteous. All minor issues were taken care of very quickly. The price could not have been beaten. The staff was friendly and knowledgeable. issues were taken care of very quickly. The price could not have been beaten. The staff was friendly and knowledgeable. More
I have purchased many cars throughout my years and have found Grossman to be up there among the finest. They were not pushy and I found their prices competitive with the others in their field. found Grossman to be up there among the finest. They were not pushy and I found their prices competitive with the others in their field. More
My Wive and I had a very pleasant Experience in Leasing My Wive and I had a very pleasant Experience in Leasing a 2011 Chevy MALIBU. We are Senior Citizen and our Salesman Mile Kievits was very patient w My Wive and I had a very pleasant Experience in Leasing a 2011 Chevy MALIBU. We are Senior Citizen and our Salesman Mile Kievits was very patient with us because this was the first time that we had leased a car After making our purchased we said to Mike that we would pick up the car in 2 days. Mike said no way and informed us that we would have our car in approximately two hours. Which we did . When he delivered the car to us he showed us how to sign up for On Star, how to use the controls located on the steering wheel and the Satellite Radio. Which was new to us. We then went to the gas station and Grossman paid for a full tank of gas. By the way the price for the lease was as advertise. This was the second car that we acquired from Grossman and will definitely purchased orlease our next car from Grossman More