Grossman Nissan

I feel that a week is enough time to address a problem. Nothing has been done to rectify it so I will share it publicly. Although my interaction with the sales department was great, the two times that I ha Nothing has been done to rectify it so I will share it publicly. Although my interaction with the sales department was great, the two times that I have dealt with the Service Department at Grossman have been absolutely terrible. On my first visit in January, my axleback exhaust was unevenly installed (crooked) and the mileage was wrongly entered in the system, which provided conflicting information on my Carfax report. I found this out at another installation during a service visit. My second visit consisted of addressing those two previous issues, replacing a windshield wiper cover, a trunk sticker, a weathered/faded leather seat cover and mainly addressing a manufacturer defect that is causing my trunk-lid to rub on my rear bumper and wear away the paint at two specific spots on the edges.. After a day, I got a call to tell me that the last two items wouldn't be covered. The seat wasn't ripped enough to them and the trunklid didn't touch enough. When I mentioned that this happened over time, the service manager told me that a stone was probably the cause. My degree is not in engineering but common sense would tell you that is almost impossible based on location. It's obvious the paint overspray is at fault. When I went to pick up the car, the floor was muddy and the vehicle had 2 dents on either side of it, which I know weren't there since I had washed it that morning. I gave them the benefit of the doubt on the first visit but this time around is unacceptable. At this point, all I can say is that is how you lose customers. Not only to refuse warranty repairs but to try to navigate their way out of fixing the damage caused during the last visit speaks volumes to their integrity. So much for their motto. Only 1 out of 4 people apologized to me for the dents and not surprisingly, he was from the Sales side of things (which I did appreciate). I just can't recommend them after this. Update: At the very least, the dents are finally being addressed. More

After research and comparrison shopping, we purchased a fourth vehicle from Grossman Nissan. We appreciate their straight-forward, no-nonsense pricing and trade negotiations seldom found at other dea fourth vehicle from Grossman Nissan. We appreciate their straight-forward, no-nonsense pricing and trade negotiations seldom found at other dealerships. Overall, the Grossman sales staff is friendly and the showroom atmosphere relaxed but professional. Personnel treat the customer with respect and follow a no-pressure, reasonable, and fair business model. In additon, our experience with the Grossman service department has been positive. Service personnel are equally friendly, helpful, and accomodating. As a rule I do not recommend car dealerships but give high praise in the case of Grossman Nissan. More

Overall I had a good experience, there was a few long wait times but at the end I got exactly what I wanted and had a good experience. I would both use and recommend the dealership in the future. wait times but at the end I got exactly what I wanted and had a good experience. I would both use and recommend the dealership in the future. More

We had a great car buying experience here for the second time. Jesus was extremely receptive, listened to what we were looking for and did not push us toward anything. We actually had him bring in a Honda t time. Jesus was extremely receptive, listened to what we were looking for and did not push us toward anything. We actually had him bring in a Honda that we were looking for and he had exactly what we wanted in a few days. Highly recommend Grossman! More

My salesman John LaCosta was very friendly and informative about the Nissan Altima. The dealership had the base model which I had been looking for at other dealerships. In the end I ended up getti informative about the Nissan Altima. The dealership had the base model which I had been looking for at other dealerships. In the end I ended up getting the S model. The team worked with us to get a good price and good trade-in after some negotiation. The finance woman, Tammy, was also exceptional. She was a pleasure to work with too. More

When I decided to purchase a new Nissan, I went to another Nissan dealership I had bought from in the past, but this time I found them overly aggressive and not customer friendly. So I filled out an o another Nissan dealership I had bought from in the past, but this time I found them overly aggressive and not customer friendly. So I filled out an on-line inquiry to the Grossman dealership and received a follow up call from Jym. He was extremely helpful, answering all my questions, without being pushy or trying to get me to come into the dealership. After a lengthy conversation, I decided I wanted to do business with this friendly, helpful dealership. So without any pressure, I chose to make an appointment. I met with Nick and had a test drive on the car I wanted. I felt the staff, Jym, Nick and Tim respected my time and worked to accommodate my needs. I felt the price was fair and to my delight, there was no back and forth haggling and no high pressure to buy. After the sale, Nick did a thorough job in going over all the mechanics,functions and features of the car so when I drove away I understood everything about the car. The follow up from the sales staff and the service department has been outstanding. I would highly recommend the Grossman dealership for anyone who wants to experience a hassle-free experience, whether you are just browsing or ready to buy a car. Patsy Mclaughlin More

My car buying experience was a painless experience! I enjoyed working with Jym, enjoyed the lack of pressure and being able to drive off the lot not feeling like I was duped! This was the 1st time in my enjoyed working with Jym, enjoyed the lack of pressure and being able to drive off the lot not feeling like I was duped! This was the 1st time in my many years of car buying that was actually a pleasurable experience. Thank you everyone for making my experience a good one. More

While it is always challenging to purchase/lease a new car my experiences with the Nissan team listed above was excellent. During a 3 week span my wife leased a new Nissan Maxima, and I purchased a new car my experiences with the Nissan team listed above was excellent. During a 3 week span my wife leased a new Nissan Maxima, and I purchased a new Pathfinder. Primarily working with Jym we were efficiently able to come to agreement on the options and the pricing (and in the Pathfinder purchase the trade-in value). Jym was particularly effective since I was an "educated buyer" and had done a reasonable amount of research on the cars and the pricing. Jym handled my questions professionally and was always pleasant and understanding of my concerns. He listened well, was open and candid, and clearly explained to me what he could and couldn't do. It is not everyday that a customer could consider someone in Jym's role as trusting but I certainly feel that way. In addition this happened over a number of iterations with me bringing additional ideas to Jym, which he graciously handled. Jym was also quite resourceful in locating the exact(interior,exterior color and options) cars that my wife and I wanted. Overall he is a very positive asset to your Dealership and I wouldnt hesitate to come back to the dealership and work with him in the future. In addition we spent considerable time with John in doing most of the upfront paperwork and in deliverying the cars to us. He was also a pleasure to work with and very knowledgeable on the cars. Great sense of humor. From a financial perspective we dealt with Tammy who also was quite pleasant, a good personality with an excellent sense of humor, and very knowledgeable and efficient. We got thru all of the paperwork in a very efficient manner. Overall, we had an excellent experience with these people and they operated as a very professional and effective team. They are all a credit to the dealership. More

They were very helpful and friendly. Helped me to find the right car at the right budget....and that wasn't easy! Jesus was patient and helpful. Ali was great and nice. I was really relieved cuz I was rea the right car at the right budget....and that wasn't easy! Jesus was patient and helpful. Ali was great and nice. I was really relieved cuz I was really stressed. More

Was very apprehensive as I had just gone through a bankruptcy. The dealership was new and clean and the people were top notch and and very focused on my comfort and satisfaction with the whole experie bankruptcy. The dealership was new and clean and the people were top notch and and very focused on my comfort and satisfaction with the whole experience. More